Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laura from Interparcel has helped us really well re our shipment to India, she has been knowledgeable and professional in dealing with the address problem we had. Interparcel have been able to send our shipment on its way with no major delays and all went well. Thank you”

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Posted 8 years ago

“Very easy to organise, pick up and delivery seamless”

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Posted 8 years ago

“The whole experience was brilliant I had a big parcel that was 33Kg The price was good & they came and collected from me No complaints from me at all Highly recommended”

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Posted 8 years ago

“truly terrible no card - courier said he tried to deliver (no card and everyone at home - the place is not big) contacted online chat said they did not know of the next steps and I needed to monitor the website. Then said See You on Tuesday.. hmmm”

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Posted 8 years ago

“Excellent service, been using interparcel for a while now.”

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Posted 8 years ago

“Will refund without quibbling”

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Posted 8 years ago

“O 123456789”

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Posted 8 years ago

“On time and not broken”

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Posted 8 years ago

“Truly incompetent organisation. Terrible customer service A customer was trying to retrieve a parcel that I sent through interparcel. The information they gave was incorrect and he was not able to get the parcel from the depot, even after trying numerous times. THIS WAS WELL WITHIN TIME. Despite Samantha Kennard, Customer Service Leader, admitting the error was the couriers, Katie Condon and Jo Lomax in Revenue Protection contradicted eachother and were dishonest about the issue numerous times trying to cover up the issue and said "No matter what it is, I will still have to pay the fees." It shouldn't matter that I have been a regular customer, spending thousands over the years, but even then they did not care. I will no longer use them. Even the CEO does not respond to emails. Shockingly poor organisation”

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Posted 8 years ago

“Courier never showed. Called help line and they told me it hadn't been booked. One week later the courier turned up and said he wouldn't take the item because it didn't have Interparcel labels. To date, no apology or a refund for a service I paid for and never received”

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Posted 8 years ago

Hi Aaron, I am sorry for your failed collection, please can you email us your order number to reviewus@interparcel.com and I will get this checked out. Most of our services need a shipping labels, this would get been sent to you once the order was placed.

Posted 8 years ago

“I can drop-off my parcel in an evening at a local point. Do not have to rush to catch the afternoon post.”

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Posted 8 years ago

“The collection and delivery was on time which is what you want from this service. The staff were friendly and the labelling service was of great assistance as it saved me a job.”

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Posted 8 years ago

“Simple quote and order process. Very easy to compare options and place order. As a regular user, it would be very helpful if my personal details were included as the default for:- a) Postcode from b) Return name, address and phone number so that I don't have to enter them every time.”

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Posted 8 years ago

“The website is easy to use and the information regarding services available is accurate and shown in a manner that can be processed quickly. The service was perfect from start to finish”

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Posted 8 years ago

“Very efficient and on time stated”

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Posted 8 years ago

“All round excellent”

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Posted 8 years ago

“Always deliver at the right price”

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Posted 8 years ago

“Arrived exactly when they informed me they would to collect.”

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Posted 8 years ago

“They not delivery my parcel after 1 month I still not receive it back and they still want to charge fee for delivery back”

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Posted 8 years ago

Hi Philip, Thank you for your review. I am very sorry for the delay. The shipment was held by local customs as they need additional information from the consignee. We are currently waiting on an update regarding the request on the return and unfortunately on some occasions the carriers may charge for returning shipments. As soon as we have received the update back from the courier, we will be in contact you.

Posted 8 years ago

“thanks for the help.”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,936 reviews