Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service”

Helpful Report

Posted 8 years ago

“Great service”

Helpful Report

Posted 8 years ago

“Absolutely shocking service parcel never got delivered and driver falsely claimed to have attempted delivery 3 times! Will never use again!”

Helpful Report

Posted 8 years ago

Hi Robert. I have checked your order history for the past 3 months and cannot locate any bookings. The order that has been included in this review was delivered next working day with no problems. If you have an issue with an order please can you email reviewus@interparcel.com so that I can check thsi for you.

Posted 8 years ago

“Easy to go on line and order and have had not problems with our parcels collected”

Helpful Report

Posted 8 years ago

“One of your warehouse staff stole my phone and you didn't report the incident to the police, nor express any real concern. Theft has become such a routine matter you've become desensitised. I will advocate to everyone I can, never to use your corrupt service. Never ever contact me again, I'm not interested. Idiots.”

Helpful Report

Posted 8 years ago

Hi Oliver, Please email us your order number, this wouldn’t be us as we are only the broker not the courier so we do not handle any parcels. Please contact us on customerservices@interparcel.com, we will get this looked into.

Posted 8 years ago

“I have sent a number of parcels via Interparcel and most have no problem. What pleased me was that in the few that had issues they quickly resolve for me with the courier I booked.”

Helpful Report

Posted 8 years ago

“I have sent a number of parcels booked through Interparcel and most have been collected as arranged. What I have particularly liked is that on the few occasions something has gone wrong Interparcel have quickly resolved.”

Helpful Report

Posted 8 years ago

“efficient, went without a hitch”

Helpful Report

Posted 8 years ago

“Easy to use, reliable, good price comparison between services.”

Helpful Report

Posted 8 years ago

“package received when expected.”

Helpful Report

Posted 8 years ago

“Their system allowed my error to add a PO Box into the pick-up address, and then never bothered to inform me why they didn't pick-up. Per their 'customer service' rep, they rely on customers to call them them when a pick-up does not occur. Then, they charged me $10 to cancel my order. $%^$%#@@!!! Never again”

Helpful Report

Posted 8 years ago

Hi Playmeo, Unfortunately we are not able to collect or deliver to PO Box addresses and this is advised in our Terms of Use. Please could you send the order number this is regarding over to trustpilot@interparcel.com and I will get this charge looked into further for you.

Posted 8 years ago

“it was easy to book.. .my parcel was sent to Germany and i was highly delighted how quick it got there. also it was good value . will use interparcel every time . would highly recommend them.”

Helpful Report

Posted 8 years ago

“Dreadful service - waited all day for collection and nobody came. WASTE OF TIME. Was told it would be delivered on Monday, offered to collect Monday instead, meaning it would not be there until THE FOLLOWING MONDAY. USELESS - REFUND ME AND DON'T EXPECT ME TO ORDER AGAIN”

Helpful Report

Posted 8 years ago

“Booked a parcel in for Next day delivery with DX on a Tuesday. By Friday still no delivery - interparcel dont offer any help and only tell you what is already updated on the tracking. Wont offer a refund or insrance!!! Untrustworthy and unhelpful.”

Helpful Report

Posted 8 years ago

Please accept my apologies that you have had reason to contact us in such a way. I am very sorry for the problems you have experienced and for the resulting inconvenience that this has caused. We regularly feedback to all couriers details of any failures, or indeed any other issues affect their service, so that this can be looked into and addressed internally. While I realise this is probably not the response you were looking for I cannot offer a refund based upon a late delay on a service where there is no money back guarantee in place. Please email your order number to reviewus@interparcel.com we will get this investigated for you.

Posted 8 years ago

“I recently had to cancel an order at very short notice. Ms Abbie Ancell of Interparcel dealt with this issue very efficiently and promptly and I received a full refund. I have no hesitation in awarding Interparcel (and Ms Ancell) five stars.”

Helpful Report

Posted 8 years ago

“Easy and convenient to use.”

Helpful Report

Posted 8 years ago

“Ever seen Pet Detective.? God knows what they did to my parcel on the way to its destination. But the most disappointing bit is the insurance claim back service! You have no chance, even if it was wrapped in kryptonite and delivered by the Queen they would look to get out of it. Stressful and full of obstacles from the start, just poor all round. I'm taking it to small claims court to get my money back. Ive have given the recipient his money back for the goods, not his fault. And now I'm stuck as he doesn't want it, can't blame him. So now I have to pay for it to come back to me... Awful experience, but won't stop until they admit responsibility and repay me for the service I didn't get.”

Helpful Report

Posted 8 years ago

Hi Andrew, I'm very sorry your item has arrived damaged. I can see this is currently being dealt with by our claims team. It looks like they require more images of the damage to the item as the ones they have received are not clear enough unfortunately. Please can you send this over to them and we will ensure this is resolved as soon as possible for you.

Posted 8 years ago

“interparcel didn't cough up when they lost my parcel - placatory but meaningless customer service - I think this is why they are cheaper-I gave up on trying to even get a claim form for my lost package -good job the value of item was only £40 and not £400 - I would think they gain a lot from lower insurance premiums for themselves because they don't want to cough up”

Helpful Report

Posted 8 years ago

“Really easy to use and if you do have any queries the online chat box is wonderful”

Helpful Report

Posted 8 years ago

“easy to use site, great prices, delivery quick”

Helpful Report

Posted 8 years ago

Interparcel is rated 4.5 based on 9,936 reviews