Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt collection never missed one yet . Parcels delivered quickly and undamaged and usually the cheapest price”

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Posted 8 years ago

“They came on time and the driver was very polite”

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Posted 8 years ago

“Hassle free collection and delivery. Compensation Insurance could be higher.”

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Posted 8 years ago

“Simple to use, Very quick to refund when order cancelled.”

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Posted 8 years ago

“Slick ordering system and allows me to book later in the day for a collection. The other thing I like about Interparcel is that it gives me lots of choice with what service and company I can choose to use.”

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Posted 8 years ago

“I have mixed feelings with Interparcel. 99% of the time they are great and easy to use with no hassle. I get emails from Abbie Ancell confirming delivery of items which is helpful. However, the other 1% is when I have been charged extortionate extras when I was a cm out on measurements and their insurance costs are very high. All in all I will continue to use them and would advise others to as long as they are extremely careful of the measurements and weights they apply.”

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Posted 8 years ago

“I've been using Interparcel for years and have never had anything except brilliant service. No customer has ever complained about damage to their goods, delayed delivery. In fact delivery is now usually faster than advertised. Yesterday ( a Sunday) I foolishly mis-addressed a parcel and needed to rectify the mistake. Frustratingly, there was no online facility for this so I send an email, not expecting a reply that day. Within an hour Nicole Rowland had sorted it, sent me a replacement label accompanied by a nice note.”

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Posted 8 years ago

“I paid $ 310.00 they said when I pay this money they would send my package then they wanted me to pay them $ 1200 I think that they are running a scam I advice one one trust them”

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Posted 8 years ago

“Just had my query sorted by Abbie very efficiently!”

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Posted 8 years ago

“Lovely delivery guy. Very professional and courteous”

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Posted 8 years ago

“Interparcel selected the most appropriate means of dealing with my parcel with a reasonable price and the flexibility either pick it up from my home or from a local centre (in my case the post office). Since it was a repair job, the return service where I e-mailed the address labels to the sender was equally efficient with delivery direct to my door. All very efficient and would use them again.”

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Posted 8 years ago

“Shocking, they want to charge me £16.50 because of failure to deliver...daylight robbery.”

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Posted 8 years ago

Hi Adam, if we have asked for a charge there would of been an issue with the delivery, please email us with your order number and I can check your order and explain or confirm what the charges are for - our emnail address is reviewus@interparcel.com

Posted 8 years ago

“Good price quick service. No problems”

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Posted 8 years ago

“I like the Post Office drop-off facility, however, my Post Master doesn't! He says he doesn't earn anything from it.”

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Posted 8 years ago

“Quick,excellent service. No fuss at all”

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Posted 8 years ago

“I was happy to find an Interparcel agent at my local paper shop. It was very easy and straightforward to go online to pay and print off the label for my parcel at home. I took it to my local shop at 12 noon and less than 24 hours later it was delivered safely to its destination over 350 miles away. An excellent service!”

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Posted 8 years ago

“Simple booking system competive price”

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Posted 8 years ago

“i wanted to post a packet to austria, i created the order but no longer needed to send it, i spoke to nicole on their website and she instantly refunded me, top customer service! will use again!”

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Posted 8 years ago

“Very easy and efficient with a choice of courier! Best value around!”

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Posted 8 years ago

“Parcel was picked up on time and delivered soon after.”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,937 reviews