Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid approx 3 euros for 3 day delivery from Amazon and the package arrived almost a week later.”

Helpful Report

Posted 8 years ago

Good Evening Steve, The order quoted in this review was collected Friday 28/07 and delivered next working day on Monday 31/07. I have checked your order history back 3 months and cannot locate any other orders. If this review is not about Interparcel please can you remove it, If it is an order with us please can you email the order number to reviewus@interparcel.com so that it can be looked into for you.

Posted 8 years ago

Good Morning Steve I have checked the order number mentioned with this review and this was not an Amazon order. If you have an issue with an order please contact us by emailing reviewus@interparcel.com with the order number and we can look into it for you.

Posted 8 years ago

“Our parcel arrived smashed to bits and unsalvageable. We were sent an email to claim but unfortunately our customer was so upset she didn't supply us with any pictures so that we could proceed with the claim. The parcel looked like had been thrown around and probably dropped from a great height. We have had to sort out a replacement for our customer but obviously used a different company to send it with.”

Helpful Report

Posted 8 years ago

Good Morning I am very sorry that this arrived damaged. With all damage claims we would require the pictures so that the claim can be processed. If this cannot be provided we would be unable to pay out a claim. I am very sorry about this.

Posted 8 years ago

“Good on UK stuff. Absolutely terrible on overseas parcels. One took 2.1/2 weeks to China and the other from 5th October still hasn't arrived in India with the customer. The system is not updated regularly and in the end I was told to contact Indian customs myself. So much for customer service and Landmark Global. Really not impressed at all.....”

Helpful Report

Posted 8 years ago

Good afternoon Sarah. I am sorry that you are having problems with order 15018276. We gave you the local reference today for India post so that your customer can chase as this is usually a lot quicker and they can also provide any delivery instructions that may be needed.

Posted 8 years ago

“DISGUSTED BY THE SERVICE.... DO NOT USE They have the audacity to say any that courier would leave you waiting till the next week for a collection. Was easier for me to drive from Manchester to South London and cost the same?? Review all options this is not a courier. This is people that chose can they be a***d collecting or delivering... in their own cars may I note! Unprofessional AVOID!! Very harmful to online business models and fast shipping services”

Helpful Report

Posted 8 years ago

Dear Adnan I am sorry to hear that you have had a negative experience. I have checked your order and can see that this was not collected originally as the labels had not been attached to the parcel ready for the driver. I can see that you have also had correspondence with the manager and this order has since been cancelled and refunded for you.

Posted 8 years ago

“Interparcel have always been great for me. I've used them probably 6 times with parcels always being delivered on time. Tracking works too. Mind you I use the upgraded service (not economy), tracked and signed for. Trusted 5* service 👍”

Helpful Report

Posted 8 years ago

“Failed miserably..parcel lost for 2 months. Totaly disfunctional company . Pathetic excuses,eventually returned to sender .. Steve skews .”

Helpful Report

Posted 8 years ago

Good Morning Steve. I am very sorry that this was returned. The courier needed more information to be able to get this delivered but as this was not received in time the goods were returned. I am very sorry about this.

Posted 8 years ago

“worse company ever i dealt with, booked for next day shipping which they never collected ( with ups ) and they blame ups for their mistakes ( customer service said they tried to collect but it was unsuccessful ) . I called ups and they confirmed they never received any collection request. I wished i used any other company and not interparcel. Now waiting for refund and my parcel wont reach on time because of this joke company.”

Helpful Report

Posted 8 years ago

Good Morning Kunal. I am sorry that your order was not collected. I have checked and this was definitely booked in as we have the UPS collection reference and they have confirmed that it was on their system and shows that collection was attempted but unsuccessful. I can confirm that the refunded was processed on the 26th to your card and can take approximately 3 working days to show.

Posted 8 years ago

“UPS WERE MEANT TO COLLOCT 2 PARCELLS YESTERDAY 25/10/2017, WHICH THEY DIDNT.INTERPARCEL WERE NO HELP AT ALL.THEY HAVE THEM REBOOKED FOR TOMORROW.TOTALY UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“Great prices and good selection of different couriers”

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Posted 8 years ago

“Never had a problem, very good and precise collections and deliveries.”

Helpful Report

Posted 8 years ago

“Very good on UK deliveries but the overseas packages sent through Interparcel / Landmark Global are horrendous. Quoted 9-11 days, India so far 20 days and still not arrived. China has arrived today after 20 days. The system is not updated regularly enough and to top things off customer services are very polite but just keep saying the goods are in customs and cannot give me any answers until Landmark Global reply. Really not impressed at all !!”

Helpful Report

Posted 8 years ago

“good delivery”

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Posted 8 years ago

“Great website, easy to use and very good value and service”

Helpful Report

Posted 8 years ago

“Painless to arrange UK parcel collection for delivery to France and at a very good price. Delivery took longer than expected, but that was solely due to delays on the French side of the Channel. All-in-all a satisfactory deal, which I recommend.”

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Posted 8 years ago

“Just did the job better & cheaper than other methods I've used.”

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Posted 8 years ago

“liked the option for drop off, speedy safe delivery thanks”

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Posted 8 years ago

“Extremely happy. No issues at all.”

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Posted 8 years ago

“customer service advisor chantelle dawes was a real big help, thankyou again”

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Posted 8 years ago

“Good service good price clear terms and conditions”

Helpful Report

Posted 8 years ago

“I was very surprised that a customer service agent at interparcel clearly explained to me that they did not know that there were two Congo's ( the DR Congo and the Republic of Congo). They therefore sent my parcel to the wrong country, without knowing exactly where it was (Despite me clearly mentioning the city it was supposed to go and the correct country). Then, after telling me that they were only a broker and blaming the courrier company they picked which has absolutely no presence in either of the two Congo's, Dayna Newman emailed me that there was nothing they could do and that i had to just go and pick up my parcel in the wrong country (flying to the place that is). Poor quality of service, limited knowlege of where they send goods, way below acceptable for international transfers. Stick to directly dealing with the international players like DHL and FEDEX, do not let them pick one for you. For interparcel Russia and Ukraine is the same place (that's if they know they are right next to eachother). Sad.”

Helpful Report

Posted 8 years ago

Interparcel is rated 4.5 based on 9,936 reviews