Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello. Here is the worst company for parcel services you can get in uk. I order a collection for 3 parcels to Spain to be collected specially on Saturday as I'm working all week. All good till Saturday. After I waste hole day waiting for the courier, nobody turn up. Phone them on Manday......they say they forget to booked it. Ok. Booked again for next Saturday. Next Saturday the same problem. Nobody turn up. Waste another day. Phone them again and they tell me the courier don't have access to the property ( by my front door drive every morning Tesco lorrys). Soo don't waste you time with this low company. By the way on weekend they don't have any costumer service. Thank you for reading. Hope to change you mind 😉”

Helpful Report

Posted 8 years ago

Good Evening, sorry that your parcels were not collected. As discussed these have been cancelled and refunded for you. Our phone lines are Monday to Friday 08:30 - 17:00 but we are contactable at the weekend via email.

Posted 8 years ago

Hi Alexandru. Sorry to hear that your parcels were not collected. Unfortunately no carrier has a 100% success rate and problems do arise every day. I can see that we did advise that you could drop the parcels to a store that you did not have to wait in. I can confirm that this has since been cancelled and refunded in full for you.

Posted 8 years ago

“The service was as it said. Parcel collected and delivered exactly as promised. Would definitely use again and recommend to others. Brilliant.”

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Posted 8 years ago

“Chantelle gave practically instant, very helpful response to my query. She is a model for what customer service should be.”

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Posted 8 years ago

“Booked a parcel to be dropped off at a drop off point, the drop off point refused to accept it. Apparently 3pm is the last drop off. On the Interparcel site it clearly states parcels could be dropped off "any time today". On Interparcel's live chat the operative is telling me it was my fault, I booked it for Monay, not today (Friday). When I pointed out my order clearly states it was boked for today, the line went silent and "Demi" just stopped typing back. 2nd time I have had appalling service from this overpriced agents. Their insurance costs are only apparent once the order has been completed. That in itself is more costly than the carriage. Find an alternative, if anything goes wrong with Interparcel you will be unable to solve it.”

Helpful Report

Posted 8 years ago

Good evening, I am sorry for the issues regarding the booking. Please can you email the order number to reviewus@interparcel.com and we will look into this matter.

Posted 8 years ago

“Exce Service always”

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Posted 8 years ago

“I find their website excellent for pricing and booking a pickup and shipment. Their pickup is an excellent service and always on time.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“lost parcels”

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Posted 8 years ago

Hi Michael, I am very sorry that your items have been declared as missing and for the inconvenience this has caused to you and your customer. This has been raised as a formal complaint with the courier. Unfortunately we are unable to proceed with a claim on this occasion as the Hermes service that you have selected does not include any transit cover. We do advise at the time of booking that in order to ensure that your goods are fully covered an alternative service must be selected from our website.

Posted 8 years ago

“sent two parcels through interparcel Hermes lost them both. appalling customer services ,no help what so ever ,DO NOT USE”

Helpful Report

Posted 8 years ago

“No fuss, easy booking and a great price.”

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Posted 8 years ago

“interparcel provide a very poor service, they have listed 2 of my boxes blaming it was fault of their partners courier. customers service totally useless; still waiting for my refund after 6 months. better spend 10 pounds more and deal directly with serious couriers.”

Helpful Report

Posted 8 years ago

Hi Francesca, These parcels are not lost, Landmark Global have advised that they were unable to deliver these packages due to an incorrect delivery address. We have sent the correct details and receivers contact number over to the courier to confirm if this can be redelivered and we will update you as soon as we can

Posted 8 years ago

“Excellent choice of couriers with various types of services”

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Posted 8 years ago

“Prompt collection, friendly driver, prompt deliver %100”

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Posted 8 years ago

“Very disappointing. Booked with extra insurance and next day delivery to Amazon fulfillment centre. Interparcel failed to deliver as apparently it's a bit too much trouble for them at that address so after a few days and me initiating an enquiry as to why the tracking showed no delivery, all they can do is return my parcel and refuse a refund. A further 2 days and I still haven't received it back.”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Easy to use and deliver as expected”

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Posted 8 years ago

“this is a courier company who restrict or prohibit every type of item you would want to ship hence when things go wrong you will find you are not insured and they are not responsible. Only used them if you can afford for them to loose or break your items .. it also took them 5 weeks to answer me on making a claim. this is the list Prohibited Items The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result prosecution, heavy fines and imprisonment. Any item that does not have internal packaging to protect the item Any item that is not boxed Aerosol cans / sprays Airbag Modules Alcohol Animal skins / Furs / Any Animal Parts including meat / Ivory and ivory products Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver) over £250 Bicycles / Bicycle frame Prohibited on the UPS services, Restricted with all others Box with Hazardous label - Items sent with a Hazardous label attached will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES Car Batteries Car Bumpers Prohibited on the UPS services, Restricted with all others Cheques or Tickets that are not named Dangerous goods - eg Explosives / Fireworks / Christmas Crackers / Radioactive Materials / Deactivated or Replica Weapons and Munitions / Firearms / Swords / Knives / Axe / Chainsaw / Anything with a blade larger than 1.5 inches / Weapons Dry Ice Engines / Generators / Gearboxes or any part containing or having contained oil/petrol unless flushed through Fire Extinguishers / Life Jackets Food items (Perishable) Outside the UK Gold & Silver, Jewellery including Watches over £250 Goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document) Hazardous materials eg Paint / Adhesives / Chemicals / Flammable resins/ solvents/ liquids / Compressed Air & Empty cylinders / Items containing any gases - See Also Household goods Household goods containing flammable or corrosive liquids, such as oven or drain cleaners / perfume, aftershave/ hairspray/ nail varnish and remover/ antiseptic wipes ... Hoverboards Human Remains / Body Fluids Laptops Prohibited with Same day motorcycles, Restricted with all other services. Liquids / Adhesives / Paint / Oil / Creams / Gels Live / Dead animals Magnets or items containing ferro-magnetic material Milk Powder to China Mobile Phone with Sim card / Mobile phone with or without Sim to any Residential address in Turkey Money, Keys, Negotiable items / Payment cards Paintings to the Ukraine Passports / Birth Certificates / Driving Licences Personal Effects - Prohibited to Argentina, Australia, New Zealand, Pakistan Completely & to China over £100 - Restricted to all other Countries Plasma Screens of all sizes Pornographic materials Soil / Clay Televisions / Monitors - all sizes of Plasma screens as well as LED, LCD & TFT screens 32inches and over (under 32 inches Restricted cover) Tobacco and tobacco products Toner / Ink Cartridges / Printers / Fax Machines or Photocopiers to any destination outside of the UK. Unaccompanied baggage / Suitcases Wet or Lithium Batteries or any item containing them (Such as, but not limited to, an iphone ) (Not including Dry Cell) White Goods -fridges, ovens- (also known as range, stove, cooker, cooking plate, or cooktop), Cooker hood, Microwave Oven, dishwasher, Washing Machine etc.) Written Prescriptions / Prescribed Drugs / Medication / Any Controlled/Illegal substance including Khat to all areas. Restricted Items The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No Transit Cover or guarantees whatsoever will apply to these items. Bicycles / Bicycle frame Prohibited on the UPS services, Restricted with all others Car Bumpers Prohibited on the UPS services, Restricted with all others Computers / Monitors Food items (Perishable) All areas Furniture (Unless Flatpacked) Glass / Mirrored items / Crystal / Ceramic / Pottery/ Porcelain/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Concrete - (or any item containing these materials) Jars Laptops Prohibited with Same day motorcycles, Restricted with all other services. Perishable goods Personal Effects - Prohibited to Argentina, Australia, New Zealand, Pakistan & to China over £100 - Restricted to all other Countries Plants / Seeds / Flowers / Plant derivatives Televisions / Monitors - all sizes of Plasma screens as well as LED, LCD, TFT screens under 32 inches (32 inches and over Prohibited)”

Helpful Report

Posted 8 years ago

Good Morning S. Grindley I am so sorry this arrived damaged. Unfortunately the item you sent is classed as a restricted item so you would only be covered for loss and not for damages. Our prohibited and restricted items list is available on our site for everyone to view and all customers have to tick a box to say that they have read this list during the booking process. I am very sorry for the issues you have had with this order.

Posted 8 years ago

“quick and easy to use, only a couple of the drop down boxes can cause me issues”

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Posted 8 years ago

“I have used Interparcel many times and am happy with the service in terms if reliability, Collections and deliveries have always been on time and I have received the service paid for. However. I recently booked a delivery with Parcelforce and the parcel was called for after 17:00 from my workplace at which time no-one was in the building. No calling card was left and no attempt to collect the following day. I then lost the sale of the item as the buyer was going on holiday and would not have been there to receive it. Your customer service colleague assured me it would be collected the following day but this didn't happen, You were efficient in giving me an immediate refund but I had lost the sale by this time. Unfortunately this has left me with little faith in courier services and their agents.”

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Posted 8 years ago

“Charged me even though the fault was theirs. The vehicle that came for collection was already loaded with other goods and therefore couldn't pick up our items.”

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Posted 8 years ago

Good Morning Manoj I have checked this order and can see this is from July 2016. I can see from the notes that a small van was booked but your 37 boxes would not fit which is the reason they could not be collected. I am very sorry about this.

Posted 8 years ago

Interparcel is rated 4.5 based on 9,936 reviews