Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful Courier clarified instructions for wrapping and posting the parcel, and was very co-operative in terms of meeting me later that day. Excellent service.”

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Posted 8 years ago

“Tried to get an address corrected on an already purchased but not used label. Have emailed customer "support" three times for a refund or credit but no reply received. Used Parcel 2 Go instead without any issues and they will be used from now on.”

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Posted 8 years ago

Hi Mark. I am very sorry to hear this. Please can you email reviewus@interparcel.com with your order number and I will get this order cancelled and refunded for you.

Posted 8 years ago

“The system worked”

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Posted 8 years ago

“Collected when they said they would. Driver was curteous and smartly dressed. Parcel delivered very quickly, and in the same condition it was sent in. And it cost a lot less than 'you know who'. Perfect”

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Posted 8 years ago

“I have found the service very efficient and exceptionally good value”

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Posted 8 years ago

“inter-parcel + UPS damaged my goods. inter-parcel + UPS accepted this . and now i am being asked to provide pictures and receipts. I had made it known these are items i don't have receipts for i was not there to take pictures when they were deivered. see email from Interparcel below; "Good morning, With regards to the above order number, please accept my sincerest apologies for the damage caused to this item during transit and for the inconvenience that this may cause to you or your customer. It is a very rare occurrence for an item to be damaged, so I am sorry that it has happened on this occasion. We will now need to begin the claims process for you. In order to process a claim please can you send the following information directly to myself or alternatively you can send a hard copy to our postal address as listed on our Contact page online. Please ensure you include your order number with all correspondence. · Photo of the damaged item. · Photograph of the External Packaging. · Photograph of the Internal packaging, showing how the goods were protected inside the parcel. · An invoice showing the value of the goods. As soon as I have received the required information your claim will be processed and you will receive a final conclusion within 28 days. Please note that Interparcel reserves the right to decline any claims whereby the requested information is not submitted within 28 days of this email. Once again please accept my sincere apologies for any inconvenience that this has caused.”

Helpful Report

Posted 8 years ago

Good Morning Gayus. I am sorry that your order 14870983 arrived damaged. With all damage claims we require proof of the damage and an invoice of the amount so that the claim can be submitted. I would advise that you respond directly to the claims team so that they can advise you further on this. Once again I am very sorry for any inconvenience caused.

Posted 8 years ago

“Straightforward website. efficient service.”

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Posted 8 years ago

“They picked up my parcel on time and was delivered to the right place. But they need to upgrade the tracking system as it was showing wrong information to me when my parcel delivered correctly.”

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Posted 8 years ago

“Easy booking and local drop off point , speedy delivery. Always good value.”

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Posted 8 years ago

“I have used Interparcel for over 5 years, Continual Excellent Service”

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Posted 8 years ago

“""I am a frequent user of interparcel.After my own mistake making, a parcel was left not being collected and caused me quite some confusion about the collection. A customer service advisor, Abbie Ancell helped me out thoroughly with this. Im writing this review because I really felt that the service was above and beyond what id expect. Thank you very much for the help Adam Mason Director Northern Exotics (Fabricators) Ltd”

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Posted 8 years ago

“At first I was not at all happy having waited for a week for a parcel to be collected and then today I spoke to Britny Goss who actually picked up a telephone and spoke to someone from myHermes and it became apparent that there was a computer system communication fault. Britny resolved the issue in a professional manner simply by talking to someone at Hermes and an immediate solution was found by me dropping the parcel off at a local collection point. Thanks and well done Britny, D. Angus, Cannock, Staffs.”

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Posted 8 years ago

“my parcel was not collected on the specified day, I had a difficult time trying to re-book?”

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Posted 8 years ago

Good Morning Philip. If you need to re book an order you can contact us via phone, email, live chat and social media with your order number and we can then re schedule for another date for you.

Posted 8 years ago

“I quickly got all the help I needed from Abbie Ancell so this was a pleasant communication.”

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Posted 8 years ago

“Appalling! I used Interparcel fairly regularly going back a couple of years but then the service became terrible so I stopped using them. Thinking everyone needs a second chance, I again booked a collection but what a big mistake! They just would not collect the parcel although I kept being promised that the parcel would be collected on three different occasions. I got myself a refund, I didn't think to even complain to the lady on the phone and neither was she interested enough to ask the reason for the cancellation. Lesson Learnt!”

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Posted 8 years ago

Hi Israr, please accept my apologies that you have had reason to contact us in such a way. I am very sorry for the failed collections, We regularly feedback to all couriers details of any failures, or indeed any other issues affect their service, so that this can be looked into and addressed internally. Please allow me to assure you that of the thousands of parcels that are booked through our services daily, very few of the will encounter any form of delay, but sadly this cannot be said for every single parcel.

Posted 8 years ago

“Have been using Interparcel for a few years for our company deliveries but completely disgusted at the recent issues we have faced when trying to make our first ever claim for a parcel that was lost. We have paid extra for insurance and was told it takes 28 days to credit our claim. now on day 50, have been told the payment was being sent, then was told last week it no longer is being sent because the item was delivered (two months late) but still no tracking to confirm this statement, our customers denies its delivery still! And now another week later and no one at interparcel is replying to our claim, what kind of circus is this? are you really that hard up that you cannot honour your claims process??”

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Posted 8 years ago

“Prompt collection never missed one yet . Parcels delivered quickly and undamaged and usually the cheapest price”

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Posted 8 years ago

“They came on time and the driver was very polite”

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Posted 8 years ago

“Hassle free collection and delivery. Compensation Insurance could be higher.”

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Posted 8 years ago

“Simple to use, Very quick to refund when order cancelled.”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,933 reviews