Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a small business customer sending around 5/10 parcels a month to various worldwide destinations. The prices and simplicity of finding the best option for a particular destination and speed of delivery are better with Interparcel than the direct contract we had with an individual courier as our volumes are low. The collection & delivery service booking UPS, Fedex and TNT via Interparcel has been great. The only problem that I have had is that I received an email asking for additional payment for an oversize parcel for one shipment. I queried this and sent evidence that the parcel size was correctly booked and have not heard anything since so hopefully this is resolved. I am now taking photographs of all parcels to show weight and dimensions in case this problem happens again. So overall impressed with the service, and also like the website for ease of booking and tracking.”

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Posted 8 years ago

“im really the wrong person to do this we oaid a lot for a next day service that took five working days and cost me an order plus a refund plus a failed repet bussiness and interparcrl did not care just kept flogging me of to couiers”

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Posted 8 years ago

“Fast and punctual”

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Posted 8 years ago

“Never had any problems yet, with shipping parcels abroad.”

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Posted 8 years ago

“Sent musical keyboard to Spain with UPS and paid for additional insurance. Parcel arrived in perfect order undamaged and on time. What more can one ask for? UPS is possibly the best delivery company. Thanks for a job well done Interparcel”

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Posted 8 years ago

“Easy to arrange collection and subsequent delivery of a smallish parcel from home to destination. Saved the cost of a trip to town. Post Office.”

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Posted 8 years ago

“Efficient,prompt and easy to use,tracking options very good,will definitely use again”

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Posted 8 years ago

“I used the online chat today, and chatted with Rachel Skidmore. She dealt with my enquiry quickly and efficiently. 5 stars. Thank you Rachel”

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Posted 8 years ago

“no customer service -you are done for if something goes wrong - very irresponsible company - do not use”

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Posted 8 years ago

“interparcel where great until something went wrong - one of my packages went missing and I was unable to get a claim form out of them - just endless emails saying they are 'looking into it' - it's been going on for weeks and I refunded my customer ages ago. I have never had this problem with other couriers -it's not much fun to get the runaround from a company I naively trusted!!”

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Posted 8 years ago

“Absolutely shocking service. Do not use there are plenty of other companies with much better service.”

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Posted 8 years ago

“Easy and simple to use, providing huge choices of prices and services and excellent value for a great service”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“first a good price - then a problem. after I had booked and printed the parcel labels ( I had to go to a friend house because I don't have my own printer). I had put the wrong KG weight on the parcel. I realised after I had packed it all up that I had mis-calculated the weight. I went on the chat line, and rachel skidmore, sorted it all out instantly. amended the weight - and confirmed I did not need to re-print the label it was all done. The driver called to collect after just half an hour, and already had all my details and the parcel details. Brilliant service.”

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Posted 8 years ago

“Easy to use no problems, great”

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Posted 8 years ago

“Easy. Drop off to suit your own timetable. Delivery can be to another store to collect or to the door. You choose.”

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Posted 8 years ago

“completely rubbish service parcel has not been collected and it is now 21:00 and no customer service to call and sort out this problem if couriers are gonna be collecting till this time I would have thought customer services would still be open never again will I use this service I wish I didn't even have to give a star”

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Posted 8 years ago

“Worst company we have ever used, AVOID at all cost”

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Posted 8 years ago

Hi Martin, I have checked your order history back to January and cannot locate an orders where you have had an issue or had to contact us? Please can you email your order number to reviewus@interparcel.com so that I can look into the order that you have an issue with.

Posted 8 years ago

“First time customer, very impressed, all went well except for a tiny hiccup at delivery end but not to worry, all worked out in the end. Will use again :)”

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Posted 8 years ago

“Parcel arrived on date as stated, all in good order.”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,936 reviews