Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“INTERPARCEL CHEATED ME YOU PAY FOR A BASIC SERVICE AND IN REALITY YOU ARE TOTALLY IN THE HANDS OF THE COURIER AS THEY CAN DO WHAT THEY LIKE WITH YOU PARCEL WITHOUT ANY COMPENSATION FOR THE CUSTOMER AND THEY ACT AS IF IT IS THE CASE. WORSE STIL AFTER YOU ARE LEFT OUT OF POCKET , INTER PARCEL DENY ALL RESPONSIBILITY AND BLAME YOU FOR BOOKING THAT SERVICE. TERRIBLE COMPANY..AVOID AT ALL COSTS”

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Posted 8 years ago

I am sorry of you have had a problem with your order. I cannot find an order with your email address. Please can you contact us with your order number so that we can look into this further for you.

Posted 8 years ago

“Goods arrived on time on day when they said they would deliver.”

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Posted 8 years ago

“I have used Interparcel for many years because it is a great services for all types of parcel offering a wide choice of services. It is just so easy to use and choose the most cost efficient service. I particularly like the drop shops that carriers now use to save staying at home waiting for a delivery or collection.”

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Posted 8 years ago

“Went exactly as they promised. Pick up and delivery tracked.”

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Posted 8 years ago

“Had a booking problem but sorted very quickly and efficiently by Samantha Kennard.”

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Posted 8 years ago

“Shocking service, took 2 weeks to deliver a parcel that should have taken two days after it being lost. Wont refund the original postage and I have already refunded my client due to it taking so long! So I am completely out of pocket! DO NOT USE INTERPARCEL!”

Helpful Report

Posted 8 years ago

Hi Julie, I'm really sorry for the delay with this order and for the inconvenience this has caused to both you and your customer. This has been raised as a complaint with the courier to hopefully avoid any issues like this in future. I'm afraid this particular service chosen does not have a money back guarantee so we are unable to offer a refund on this occasion.

Posted 8 years ago

“did the job as promised”

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Posted 8 years ago

“Brilliant Service, great means of comparing shipping carriers and costs. Always reliable and competitive. Used them for many years and plan to continue doing so.”

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Posted 8 years ago

“Parcel was not delivered and I was not informed”

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Posted 8 years ago

Hi Jannie, Thank you for your review. We do advise you when placing the orders online, we are self tracking service. Please can you email your order number to reviewus@interparcel.com and we will look into the delivery.

Posted 8 years ago

“Used for a couple of years - sent many parcels. Then out of the blue was told one of my parcels was oversize and they wanted and extra £70. This was about 2 weeks after the parcel was delivered and they could not provide any evidence to back up their claim. Similarly I didn't have a photo to back up my claim either, received harassing calls for weeks afterwards. Have not used since and simply cannot recommend based upon my experience. I have since spoken to other people with similar experience who threatened watchdog and the claim was all of a sudden dropped!!”

Helpful Report

Posted 8 years ago

Hi Toby, Thank you for taking the time to write a review. I can see that you were billed for under declaring an item back in 2015. Unfortunately the item sent was almost double the size of the dimensions entered at the time of booking and so we were billed by the courier. We do offer the customer a chance to dispute these charges, however you were unable to provide satisfactory proof that the item was the size that you had stated. Two emails and a letter were sent to you asking for payment of the charges incurred, as far as I can see no phone calls were made. I am very sorry for the upset that this has caused you.

Posted 8 years ago

“In the last two months, the company has lost one package, delayed two packages which were supposed to be expedited and refused to issue a refund. Customer service reps are unhelpful and rude. Do not use this service.”

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Posted 8 years ago

“Very easy simple painless. Service at the drop off point was very polite and friendly”

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Posted 8 years ago

“I have been dealing with Interparcel for a number of years. I have been very happy with them, even when things have gone wrong. They have been quick to respond and put things right. I have often recommended them to other people. They run a good service.”

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Posted 8 years ago

“Not the cheapest, but a wide range of options and different courier services to compare, all on-line. Good next day or Same Day collection. Tracking works, and back office support (if needed) is good.”

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Posted 9 years ago

“I sent off a big parcel to get dropped off today as the man that told me it would definitely be today, yet we went on the live chat spoke to Katie to be told that it's tomorrow that it gets picked up? Also he's missed a doctors appointment today that he needed to go to but had to sit in today because of you're staff giving the wrong information. And you're staff Couldn't help me use a tracker to see when it gets close for my brother to be getting the parcel but they don't do that? If you're staff don't know how to give the right information then you need to sort them out, won't be using this company again! Absolutely shocking.”

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Posted 9 years ago

“Excellent service and best prices”

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Posted 9 years ago

“they done what i paid them to do”

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Posted 9 years ago

“Easy to navigate webpage and also easy to pay for courier. A good service that is straightforward with no strings attached.”

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Posted 9 years ago

“order process was easy and it really saves times being able to compare different couriers right there on one page”

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Posted 9 years ago

“collections and deliveries all went like clock work thank you”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews