Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a UPS collection and saw the van outside but the driver didn't even bother to get off and search for an address. He just drove off after couple of minutes. I waited until end of day but they never turned up again. When called Interparcel the lady was not interested in my complain and rudely finished the conversation. Terrible customer service. Interparcel never again.”

Helpful Report

Posted 9 years ago

Good Morning, I am so sorry to hear this and this will be dealt with internally. I have checked the tracking of this order and can see that this has since been delivered to your customer this morning.

Posted 9 years ago

“We sent two shipments with you and you lost both of them.... unbelievable - cost us loss of reputation with the customers not to say the loss of goods with no recompense from you. Totally disappointed with nothing good to say about your service I am afraid. We will not be using you again. Also got the distinct impressions that Customer Services did not really care and loved this comment when I asked to be put in contact with a Director ... and I quote....."directors do not deal with customer escalations". I run my own business and I would certainly want to deal with an unhappy (very) customer to try and find out what went wrong.”

Helpful Report

Posted 9 years ago

Good Morning, I am so sorry that order 13725514 was declared lost. I can see that the carrier did carry out searches but were unable to locate the goods. Unfortunately the claims team advised that the service you selected does not come with any cover, This is mentioned during the booking process. I am very sorry for any inconvenience that this has caused.

Posted 9 years ago

“I recently enquired about a package that was shipped to South Korea, Tasha J came back with just the answer I had hoped for. Great service from her”

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Posted 9 years ago

“Absolutely pathetic. A parcel sent from the UK to South Africa on 24 November, apparently thne only shipped from Belgium on 29 November - and now (23 December) I'm told it won't arrive before the new year. The quoted time was 5-10 business days. Absolutely ridiculous How can you not get a parcel to me in over a MONTH! horrid service”

Helpful Report

Posted 9 years ago

Hi Ed Van Niekerk, I am very sorry for the delay. Unfortunately the service selected is only estimated transit time and we have been informed by the carrier there are long delays with parcels arriving into the country of destination. Once again I am very sorry for the inconvenience caused to you and your customer.

Posted 9 years ago

“We have been working with Interparcel for almost 10 years now. We have been always impressed by the level of service: prompt, precise, trustworthy. We could not speak highly both of the services provided by Interparcel and of the outstanding customer service we get from their staff. In all these years, Interparcel has always been there for us whenever needed. Their prices are very competitive and very transparent. The interface is simple and effective. Every single time (and really not very often - which is good !) we needed to contact the company for whatever reason, the staff was immediately responsive and efficient. They are second to none. Thanks to you all Interparcel Team ! And just to mention one who helped us today: thank you Samantha Kennard and all your colleagues !”

Helpful Report

Posted 9 years ago

“Do NOT use a company called DX - on of Interparcel's couriers. I waited in from 9.00am until 4.30 for their collection, only to be told at 4.30 (when I rang Interparcel) that one of their drivers had not turned up for work. No phone call, no message, just a day wasted.”

Helpful Report

Posted 9 years ago

“I paid £194.70 for a consignment of 3 large boxes and £374.39 for a consignment of 5 large boxes to be delivered to two separate addresses in New Zealand for my 4 beautiful Grandchildren. I saved the money over the whole year, they are just kids and I wanted them to feel the excitement of receiving lots of presents all the way from England. The parcels were collected on November 29 and scanned again the following day at Heathrow..then nothing..no more updates at all, On Dec 14th I began emailing and calling interparcel many times, but no joy. Today I received an email from them saying that all 8 parcels are declared LOST, how can two separate orders to two separate addresses all be LOST. I am absolutely heartbroken and my Christmas is ruined.”

Helpful Report

Posted 9 years ago

Hi Karen, I am very sorry to hear the parcels have been lost in transit.Having investigated this matter with the courier, they have complated the full searches and unable to locate the parcels on this occasion. The orders have been passed to our claims department. Once again I am very sorry for the loss and inconvenience caused.

Posted 9 years ago

“WARNING DO NOT TRUST INTERPARCEL>COM Leanne Irish is demanding I get a damage report at a cost off £240 before I can claim the £250 damage insurance WHAT A JOKE this company is”

Helpful Report

Posted 9 years ago

Hi Martin, I am very sorry the parcel has arrived damaged. The claims department will require certain details in order to process any claim, due to the item having damage internally they will need a report from a specialist. We have requested the claims department contact you tomorrow to discuss this matter.

Posted 9 years ago

“A very easy to use website with a wide range of options for delivery of any type of parcel.”

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Posted 9 years ago

“Very easy to use website.Parcel delivered promptly”

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Posted 9 years ago

“I have been using interparcel for some years now and have always been impressed by the excellent service. The booking process is easy to use and I have never had any problems with the parcel deliveries, always to either France or Italy.”

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Posted 9 years ago

“we were promised a delivery slot and the goods arrived within the slot.”

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Posted 9 years ago

“This company never fails me. It is not the first time I use Interparcel they are reliable”

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Posted 9 years ago

“Many places to take your parcels to, with excellent service from all the staff I met. Sure to use again.”

Helpful Report

Posted 9 years ago

“TOTAL CRAP,FAILED TO COLLECT TWICE SO WENT TO PARCELMONKEY INSTEAD”

Helpful Report

Posted 9 years ago

Good afternoon Mike, I am so sorry that this was not collected. I can see that we did speak to the courier on several occasions about this and we have raised a complaint with them. I can confirm that this has been fully refunded for you.

Posted 9 years ago

“Very easy Nice and reliable Service everywhere Louana very cooperating staff”

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Posted 9 years ago

“Did exactly what you said”

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Posted 9 years ago

“Easy to use, good service, good price”

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Posted 9 years ago

“We have used Interparcel several times and have found the whole process quick and easy. Definitely our favourite courier choice.”

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Posted 9 years ago

“Parcel not collected, very poor customer service (if you can even get hold of someone) My daughter has had he same problem too this week.”

Helpful Report

Posted 9 years ago

I am sorry that your parcel was not collected and you were unable to contact us over the weekend. We do state that we are not open over the weekend on our site, I can confirm I have re booked your collection for tomorrow Tuesday 13th. We regularly feedback to all couriers details of any failures, or indeed any other issues affect their service, so that this can be looked into and addressed internally.

Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews