Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only use UPS and would not use any of the other services they offer”

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Posted 12 years ago

“Have been using Interparcel fo 2 or 3 years now, if at anytime we had a problem or needed an answer, they were quick to put things right,, Quite unusual in this day and age.”

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Posted 12 years ago

“Usually Interparcel are very good and they have a very clear and easy-to-use website. The prices are good as well. However, we booked a courier yesterday for pick-up today and found that we could specify a morning pick-up. So we, delightedly, booked this service. After booking - i.e. too late to change the booking - we were informed that the morning time could not be guaranteed and, if fact, it is not 2.30pm and there has still been no pick-up. It's a very bad aspect of the web site that mis-informs before booking and very irritating as we now have to stay in rather than our original plans (made when we were informed that the parcel would be picked up in the morning). One bad, and irritating, aspect of the site can wipe out all the good aspects so may need looking at.”

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Posted 12 years ago

“Good service, collected and delivered on agreed dates”

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Posted 12 years ago

“Excellent from pick up to drop off!”

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Posted 12 years ago

“Unbelievably quick and efficient”

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Posted 12 years ago

“Our large box was collected in the given time. The driver, Mark, was particularly helpful and polite which makes a very nice change. Dartmouth is not the easiest place to navigate, but the driver made us feel like nothing was too much trouble. I would recommend others to use the service. Very satisfied customer.”

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Posted 12 years ago

“From small parcels to large..there is always an affordable option for me on interparel. I use it primarily for business and have had no problems with any of the services from Hermes to (my personal faves) TNT.”

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Posted 12 years ago

“A great parcel service, I have used Interparcel more than once and am very satisfied. The website is easy to use, you get a good choice of service levels and delivery times. Just the ticket if you are an EBay seller.”

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Posted 12 years ago

“This service was excellent I could not fault it at all .Super fast delivery ,lovely driver great personality.would highly recommend to it to anyone.,and would definitely use again ,THANK YOU VERY MUCH.”

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Posted 12 years ago

“found the process a bit long winded and would think some folk would abandon the process for example, when i typed in the delivery post code the address supplied by interparcel was apparently to long as they only allow 30 characters but they supplied the full address? and i had to remove part of the address to book, this makes no sense as the address is the address and you cant miss things out or it might be wrong ,very fair charges but a bit more thought with regard to easier form filling would go a long way to securing my business as i had to spend a bit of time to book this delivery and ide rather not .”

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Posted 12 years ago

“Not always the cheapest but for ad hoc parcels Interparcel offer a choice of services at reasonable prices.”

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Posted 12 years ago

“Have used the company twice. The service has been as advertised. Easy to use and economical compared to other companies and Royal Mail. Only drawback is long window - a whole day from 8.30am to 5.30pm. A morning or afternoon window would be perfect”

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Posted 12 years ago

“1ST TIME i HAVE USED A COURIER. WAS RECOMMENDED INTERPARCEL BY A FRIEND. THEY WERE RIGHT. PARCEL PICKED UP WITHIN 45'OF ORDERING .ABSOLUTELY BRILLIANT SERVICE. WILL OBVIOUSLY USE YOU AGAIN. THANKS”

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Posted 12 years ago

“I use this service on a semi-regular basis and would happily recommend.”

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Posted 12 years ago

“Easy way to book parcels online, and compare prices.”

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Posted 12 years ago

“Can be difficult to find precise times, and because of the model of couriers within the system, it can be hard to get customer service. But most of the time, perfectly satisfactory.”

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Posted 12 years ago

“Package for Beijing collected on Tuesday had to be there by Friday before close of play & arrived exactly on time at a great price. Other companies were quoting over ?500 for a personal courier service.”

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Posted 12 years ago

“Prompt delivery of bulky parcel at economical cost”

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Posted 12 years ago

“next day delivery - not a chance!! try 48 hours not 24 hours...most annoying”

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Posted 12 years ago

Interparcel is rated 4.5 based on 9,937 reviews