Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kirsty was very helpful and quick to respond. She sorted out my cancellation problem in a matter of moments.”

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Posted 10 years ago

“Thanks to Josie, she assisted me with my issue query, and quickly and concisely identified the required information and provided it to me. Thank you ever so much.”

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Posted 10 years ago

“your assistant Josie was very good”

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Posted 10 years ago

“I use interparcel every time I send a parcel”

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Posted 10 years ago

“I found Sabrina very helpful and addressed my problem with speed and efficiency. Highly recommended.”

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Posted 10 years ago

“a firm who gets the job done and in the time stated!”

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Posted 10 years ago

“Claims department is very fussy.”

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Posted 10 years ago

“Good value, excellent customer service, Lisa who I spoke to was very helpfull and committed to my case. Note to mention I'm unsure on the condition of the parcels delivery thus far.”

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Posted 10 years ago

“Excellent online chat service to rebook a parcel (Sabrina). Quick and easy. A++++”

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Posted 10 years ago

“Great service by James Giffen. We find inter parcel easy to use with excellent communication from the staff should any problems arise. Many thanks”

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Posted 10 years ago

“I spoke with Becky Blythe and found her to be very helpful. My query was answered in no time at all.”

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Posted 10 years ago

“kellyw@hps-pigging.com I spoke with Becky Blythe and found her to be very helpful. My query was answered in no time at all.”

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Posted 10 years ago

“Becky is great for customer help. She shows excellence at customer service. Very helpful and very kind. She offers nice and flexible options for interparcel customers. Regards, Hakan”

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Posted 10 years ago

“Happy with the service provided, although there was a slight miss-communication and the package was held at a depot instead of being delivered to the arranged address. It was however quickly rectified thanks to the swift and professional actions of Josie Smith who was my customer services contact. Thanks Josie! Martin”

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Posted 10 years ago

“Excellent and easy service to use. Very helpful on rare occasions when there is a problem.”

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Posted 10 years ago

“Lisa Irish does a good job”

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Posted 10 years ago

“clear website easy to use, fast online customer service. printer needed for parcel labels.”

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Posted 10 years ago

“The chat service is good, easier than the phone and quicker than email”

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Posted 10 years ago

“Lisa Irish was very helpful and speedy to deal with our adjustments with the address. This helped to avoid further delays in delivery to our customer. Thank you!”

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Posted 10 years ago

“Your help and assistance was very quick. Thank you James for his help.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews