Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use interparcel on a daily basis. Their customer service is always excellent and friendly with quick a solution. Megan Ellott help was really helpful when i had to sort a highvalue undelivered item and of course it was successful in the end. Keep up the brilliant work interparcel team: Tamas Madarasi”

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Posted 10 years ago

“Bad service - did not even attempt to deliver, phone, text or email. They say they could not find the address???”

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Posted 10 years ago

Hi Carl, Thanks for your review, I have checked our system and located a few orders for yourself. Upon checking the last 3 orders with us, I can see one was collected and delivered around 21st July, then you had two booked for Friday 24th July that are showing as collected and out for delivery today. Please let us know if you have any further queries by emailing customerservices@interparcel.com

Posted 10 years ago

“James Giffen has again given excellent service here. He arranged a package sent in error to be stopped and returned to us.”

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Posted 10 years ago

“I spent extra money to get my parcel delivered within a couple of days. It has now been over a week and the parcel has not been delivered. I contacted customer services and they do not know what is happening. I got so fed up I even emailed Mark Walters CEO and he has not even bothered to reply. Very frustrated as you can imagine, will not be using this company again!!!!”

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Posted 10 years ago

Hi Ali, Sorry to hear that you have experienced an issue with our services, I have tried to locate the order but have been unsuccessful, could you please send your order number to reviewus@interparcel.com and we will investigate this as soon as possible for you.

Posted 10 years ago

“i will recommened ,to all my friends and with next time i will use again thanks to Kirsty Cooney”

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Posted 10 years ago

“Helen sorted out the problem for us, without issue.. great customer service .”

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Posted 10 years ago

“Booking the delivery was really easy. Had a small issue with the pick up (TNT driver wanted international consignment documents) but they weren't necessary. Spoke with Kirsty Cooney on the phone who has really helpful and resolved the issue.”

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Posted 10 years ago

“Very Nice Person, also easy”

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Posted 10 years ago

“Becky Blythe provided quick and accurate information for me today via live chat. Thanks so much”

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Posted 10 years ago

“After an initial problem with a shipment Helen Bannister, one of the managers at Interparcel personally assisted with reconciling our shipment. She was incredibly helpful, friendly and instantly gave me confidence in the service. I would recommend the service to everyone I know based on the customer service I received from Helen, she was amazing!”

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Posted 10 years ago

“I have used interparcel for many years & really have come to depend on their reliability. Their rates are excellent value for money & customer service is second to none. I recently exported some goods to china & they helped me through the whole process ensuring all the export documents were right. Thanks again..”

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Posted 10 years ago

“Josie smith was very helpful throughout”

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Posted 10 years ago

“I spoke to Helen who was very helpful with all I needed”

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Posted 10 years ago

“after sales service very good”

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Posted 10 years ago

“Item not collected from a supplier, probably due to a failure of the supplier, james arranged for the courier contract to be cancelled and refunded. Thanks James. Chat system worked very well, quick, friendly, no long wait on a phone line etc. well done.”

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Posted 10 years ago

“Contated interparcel for the second time this morning and spoke to Rachael. Very nice and obliging person.Thank you.”

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Posted 10 years ago

“I have used interparcel many times and so far, not had any problems (hope I'm not tempting fate now!) Yesterday I booked a pick up at the only time possible for the person sending the package. I wanted to ask a question about it and went to live chat. I spoke to James who was very helpful and polite. I will continue to use interparcel in the future.”

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Posted 10 years ago

“Normally Interparcel are great, however, when there are problems, it is not easy to correct. On this occasion, collection failed three times (first one due to driver arriving after office closing times). A major issue is that we are not advised of a failure - quite basic really. It would be useful if your tracking system could say that instead of us having to call to find out what has happened. I had an online chat that resulted in nothing being collected and two discussion with other personnel, also resulting in failure of collection. Eventually, James Giffin, was able to arrange a collection for me during office hours. Thank you James.”

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Posted 10 years ago

“good work and will us again”

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Posted 10 years ago

“James was helpful, concise and got the problem sorted in minutes. Thank you!”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews