Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward service every time!”

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Posted 10 years ago

“I received the needed assistance. Thank you”

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Posted 10 years ago

“would not use this site again need to cease trading bad experience lost parcels after first time using this site never agian”

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Posted 10 years ago

Hi John, I have checked this order and can see that the carrier is currently conducting searches on this, as soon as we have any feedback we will let you know.

Posted 10 years ago

“Lisa was fantastic in helping out , sorted out all my queries quickly very professional , totally recommended inter parcel offer a great service and great selection and prices The best”

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Posted 10 years ago

“I needed a refund, as I selected the wrong service, and Lisa Irish was most helpful and actioned my request without hesitation.”

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Posted 10 years ago

“I solve my doubts with Lisa Irish, she was very good with the support......thanks...Alberto Vanasco - Record Runner Brasil”

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Posted 10 years ago

“I had James and he was very helpful! Love the chat help option. Awesome!!”

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Posted 10 years ago

“Spoke to James, he was really kind, profetinal and helpful”

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Posted 10 years ago

“I've used their services on a number of occasions and the staff on the live help are always very friendly and accommodating. Stacey and James dealt with my last order and it was a nice smooth transaction. Would and shall recommend.”

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Posted 10 years ago

“Great customer service. Stacey McKay dealt with my query, efficiently and professionally. Very pleasant phone manner and I can not recommend highly enough. Customer service how it should be. Many thanks to Stacey and Interparcel for dealing with my query so quickly. Kind regards, Michael Spencer Jones.”

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Posted 10 years ago

“Excellent, helpful and prompt service in all areas”

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Posted 10 years ago

“The customer service from interparcel is great! A woman called Megan Elliot has been so much help and Stacey was brilliant too. Very efficient great knowledge and helpful.”

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Posted 10 years ago

“The staff are always very helpful. Today Louise Evison dealt with my enquiry with speed and professionalism.”

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Posted 10 years ago

“Fantastic customer service by Ellie Paul. She saved me a lot of hassle and expense with an irate customer. Thanks Ellie.”

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Posted 10 years ago

“Having written FRAGILE on the box clearly it was treated with respect.”

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Posted 10 years ago

“had a contact with the customer services (James) and everything was perfect”

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Posted 10 years ago

“Sabrina assisted my query today, this was done with swiftly and my request wasn't too much trouble for her, thank you Sabrina :)”

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Posted 10 years ago

“Everyone is so helpfull and personable. it really makes a difference. I vote pay raises for everyone!”

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Posted 10 years ago

“Helpful customer service representative James O/T quickly resolved my problem.”

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Posted 10 years ago

“Spoke to James via live chat today and was prompt, courteous and rearranged my collection within seconds. What a star!”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews