Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used interparcel for years now & have never had any issues at all. Customer services are very quick to reply in repsonse to any issues. I had to re-arrange a collection & emailed customer services and within 20 mins, Helen Bannister (customer services team leader) had replied and re-arranged my parcel collection. Good customer service or reviews of good service are few & far between these days -but no complaints from me, I wouldnt use anyone else to send my parcels.”

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Posted 10 years ago

“Very good company, extremely helpful and made cancellation of my order very easy, thank you very much Rachael on the live chat!”

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Posted 10 years ago

“My parcel got held up for 36 hours in Singapore so not very happy with that but I guess that's down to UPS. Your online chat help however is excellent and I got great help from the operator James.”

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Posted 10 years ago

“This interaction was simple and straightforward. Hopefully it will mean that the parcel gets to the customer now that Interparcel has the customer's email address for contact.”

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Posted 10 years ago

“rachael was very helpful and answered my query with speed. very happy with the level of service. five stars”

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Posted 10 years ago

“Today I contacted the customer services via their online web chat and spoke to Lisa Irish. They have always been very helpful when I've had to contact them. However, I do feel that some of the courier company's let Interparcel down. I have had a few issues with TNT who have failed to collect parcels from clients that I have arranged for next day delivery. The fact I am willing to pay for next day delivery means its important that I have the parcel as soon as possible!”

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Posted 10 years ago

“When I had a query about a delivery, Rachael went the extra mile to help me out. Extremely helpful. Highly recommended.”

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Posted 10 years ago

“The refund procedure was painless and quick with the correct result”

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Posted 10 years ago

“Our parcel wasn't collected today which was frustrating. Thankfully, Sabrina was very helpful and swift to organise a rebooking. She answered all my questions quickly and professionally and explained how I could be reimbursed.”

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Posted 10 years ago

“Katy was extremely helpful and resolved the issues really quickly with no problems, excellent service”

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Posted 10 years ago

“Lisa Irish helped me via online chat and solved my problem quickly. As did Josie Smith via email”

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Posted 10 years ago

“Lisa Irish dealt with my request perfect all complete in less than 2 minutes excellent service Interparcel”

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Posted 10 years ago

Hi Paul, Thank you for your comments, I have noticed that you are happy with our service but you have only given one star, If this is a mistake please could you kindly change it :-)

Posted 10 years ago

“Great service. good communication. easy to use website. Highly recommended.”

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Posted 10 years ago

“James is quite helpful.”

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Posted 10 years ago

“Lisa was very quick at answering my questions. Thank you”

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Posted 10 years ago

“Customer service is excellent. Have dealt with James from customer services when I had an issue, and he was very polite and quick to sort the issue.”

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Posted 10 years ago

“I had an issue with an uncollected parcel from yesterday and James was able to confirm that it would be collected today. Very prompt reply and service. Regards Stuart”

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Posted 10 years ago

“James Giffen was easy to deal with and his communication with fast and professional. However overall the company itself needs more improvement to provide outstanding service. Thank you”

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Posted 10 years ago

“I made an online enquiry and received a response from Ellie Paul very quickly”

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Posted 10 years ago

“Kelly is very helpful , responsive , thanks again,”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews