Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James Griffen was a great help.”

Helpful Report

Posted 10 years ago

“Issue with sending parcel to Republic of Ireland in that the website address system does not always correspond with the way addresses are given causing confusion with UPS. Address issue was sorted very promptly today by James Griffen direct to the courier and keeping me informed of progress.”

Helpful Report

Posted 10 years ago

“I had cause to request a refund for an item not collected (not Interparcels error), fantastic, Lisa reviewed and dealt with my request inside of 4 hours, really exemplary service.”

Helpful Report

Posted 10 years ago

“Becky Blythe's help was wonderful speedy and problem sorted”

Helpful Report

Posted 10 years ago

“I've used all the couriers over the years and have had problems with all of them, been using interparcel for the last few years now and have never had any issues all packages have been delivered next day, by far the best out there, highly recommended”

Helpful Report

Posted 10 years ago

“I had a query with payments being debited twice the customer service was quick and efficient to refund us”

Helpful Report

Posted 10 years ago

“The staff were very helpfull. The wait on the phone was short. I have no complaints what ever. Joe Draper”

Helpful Report

Posted 10 years ago

“very helpfully.. thank u very much”

Helpful Report

Posted 10 years ago

“I am highly impressed by interparcel and their customer service. First of all, they are certainly one of the best user-friendly websites you can find online. Given the fact that I needed to send my parcels to a non-EU country, I can say that interparcel found me the most affordable option to send my parcels. I am also very pleased my their customer service. I would like to thank James Giffen, Customer Services Advisor, for his help and professionality.”

Helpful Report

Posted 10 years ago

“Becky Blythe helped me out in a flash. I made a mistake with a booking and it was resolved within a minute. Helpful, friendly and efficient”

Helpful Report

Posted 10 years ago

“Very good, highly efficient dealing with a problem”

Helpful Report

Posted 10 years ago

“I used interparcel to post to France from the UK and forgot to put a local number on the parcel. Helen Bannister was quick to contact me and help me fix my issue.”

Helpful Report

Posted 10 years ago

“Frankie was very helpful resolving my issue with not being able to find the correct address”

Helpful Report

Posted 10 years ago

“I needed a POD and Becky Blythe sorted this for me in a quick efficient manner. Thank You.”

Helpful Report

Posted 10 years ago

“very good. Great communication. Thanks”

Helpful Report

Posted 10 years ago

“I needed to change some details for my parcel. I changed it with no hassle through the online chat service. Rachael was very helpful! Thank you!”

Helpful Report

Posted 10 years ago

“Rachael Smith was very helpful in confirming the parcel arrived after some trouble getting the correct postage”

Helpful Report

Posted 10 years ago

“I use inter parcel for all my deliveries and if there is any problems at all with delivery or booking I contact Kate Hall who sorts any problem out quickly Keep up the good work”

Helpful Report

Posted 10 years ago

“Thank you to Becky Blythe she was very helpful on that chat and assisted me and my company with the cancellations I needed done . Thank you very much”

Helpful Report

Posted 10 years ago

“parcels not collected. told by Becky (T/O) that technical issue and would be rebooked for collection tomorrow. Becky was incredibly helpful and did all of the work rearranging and sending labels. Was told it is not Hermes poliy to refund/goodwill. I would like to challenge this as I entered into a written contract for you to collect the parcels and you have breached that, causing me to lose a day off work plus time and money to contact all clients to apologise for delayed deliveries and reprinting costs. I have no hesitation in suggesting that if you have techical issues that you inform your customers, have a contingency plan where they can access local drop off for example and make provision for goodwill gesture, which i will be pursuing through your complaints channel.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews