Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, if there is ever a problem one of the people in the quick chat often resolve it within 5 minutes, which is brilliant. Rachael was very informative in telling me the problems Hermes was having and very helpful in finding me a solution. Thank you”

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Posted 10 years ago

“James Griffen was a great help.”

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Posted 10 years ago

“Issue with sending parcel to Republic of Ireland in that the website address system does not always correspond with the way addresses are given causing confusion with UPS. Address issue was sorted very promptly today by James Griffen direct to the courier and keeping me informed of progress.”

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Posted 10 years ago

“I had cause to request a refund for an item not collected (not Interparcels error), fantastic, Lisa reviewed and dealt with my request inside of 4 hours, really exemplary service.”

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Posted 10 years ago

“Becky Blythe's help was wonderful speedy and problem sorted”

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Posted 10 years ago

“I've used all the couriers over the years and have had problems with all of them, been using interparcel for the last few years now and have never had any issues all packages have been delivered next day, by far the best out there, highly recommended”

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Posted 10 years ago

“I had a query with payments being debited twice the customer service was quick and efficient to refund us”

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Posted 10 years ago

“The staff were very helpfull. The wait on the phone was short. I have no complaints what ever. Joe Draper”

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Posted 10 years ago

“very helpfully.. thank u very much”

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Posted 10 years ago

“I am highly impressed by interparcel and their customer service. First of all, they are certainly one of the best user-friendly websites you can find online. Given the fact that I needed to send my parcels to a non-EU country, I can say that interparcel found me the most affordable option to send my parcels. I am also very pleased my their customer service. I would like to thank James Giffen, Customer Services Advisor, for his help and professionality.”

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Posted 10 years ago

“Becky Blythe helped me out in a flash. I made a mistake with a booking and it was resolved within a minute. Helpful, friendly and efficient”

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Posted 10 years ago

“Very good, highly efficient dealing with a problem”

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Posted 10 years ago

“I used interparcel to post to France from the UK and forgot to put a local number on the parcel. Helen Bannister was quick to contact me and help me fix my issue.”

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Posted 10 years ago

“Frankie was very helpful resolving my issue with not being able to find the correct address”

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Posted 10 years ago

“I needed a POD and Becky Blythe sorted this for me in a quick efficient manner. Thank You.”

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Posted 10 years ago

“very good. Great communication. Thanks”

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Posted 10 years ago

“I needed to change some details for my parcel. I changed it with no hassle through the online chat service. Rachael was very helpful! Thank you!”

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Posted 10 years ago

“Rachael Smith was very helpful in confirming the parcel arrived after some trouble getting the correct postage”

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Posted 10 years ago

“I use inter parcel for all my deliveries and if there is any problems at all with delivery or booking I contact Kate Hall who sorts any problem out quickly Keep up the good work”

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Posted 10 years ago

“Thank you to Becky Blythe she was very helpful on that chat and assisted me and my company with the cancellations I needed done . Thank you very much”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,937 reviews