Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a query on Sunday evening and emailed. James Giffen replied helpfully and almost immediately - I imagined it would be Monday at the earliest! As a negative though, I have used Interparcel quite a lot and not realised until looking through the website just yesterday that it was possible to set up a prepayment account, so maybe this could all be clearer as in the past I have wasted time putting in my payment details for each package, even when I was sending more than one at a time.”

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Posted 10 years ago

“James Giffen was very helpful and replied very quickly even on a weekend with updates about our package. Would, and have, recommended interparcel to others. Only thing I would like to see is an API and integrations to tie it in with our website for auto-pricing. Or at very least a rate card. Thanks”

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Posted 10 years ago

“Quick and helpful response from James Griffin”

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Posted 10 years ago

“The ordering of collection and delivery and price excellent. InterParcel were efficient but used DX whose driver was off sick on the day I waited in ALL DAY. The driver turned up at 7-15 saying he had to do his colleague's work after he had completed his own. I had contacted InterParcel and in the end got excellent communication with James Giffen who offered to follow up immediately. The difficulty was that DX whose services were used did not let me or InterParcel know the driver was off and that it would be elate in the day when the parcel was collected. The "next day delivery" ( Friday) has still not got to the destination on Sunday. fingers crossed for Monday!!”

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Posted 10 years ago

“Just very quick efficient and cheap too!”

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Posted 10 years ago

“Overall very good. Twice though I had to call as my parcel was not picked up on the scheduled day. This was resolved by calling them.”

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Posted 10 years ago

“Reasonable prices and lots of options. Inter parcel.com make it easy to review delivery options and cost among all the major couriers. I will always use their service. Online support is fast and efficient, my enquiry was dealt with by James G in next to no time. Thanks for the fantastic service.”

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Posted 10 years ago

“Interparcel services are reliable and reasonably priced, with a variety of options to choose from. Customer service has always given a swift and efficient response - most recently by Rachael Smith who was extremely helpful and quickly resolved my issue. I would have no hesitation in recommending Interparcel to friends and colleagues for all their needs. Thank you.”

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Posted 10 years ago

Hi Rasminder, Thank you for taking the time to leave us a review, it's great to hear that you are pleased with our online parcel booking experience. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, Interparcel.com

Posted 10 years ago

“Very helpful when I had put the wrong thing in a shipping box. They removed it and then sent on the box and returned the item to me. Which was great!”

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Posted 10 years ago

“Simple, quick and convenient way to send our parcels. On the rare occasion that I have had to telephone customer services, my enquiry has been dealt with promptly and courteously. Thank you to Sam Kennard who has been my most recent contact.”

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Posted 10 years ago

“Rachael Smith was very helpful at keeping us informed”

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Posted 10 years ago

“I have been in contact with James Giffen on a number of time over the last few weeks. This is due to a package been held in customs in Israel. James has been very helpful & quick to respond to any questions during this time.”

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Posted 10 years ago

“JamesG was very helpful and is a great asset to your company, if everyone in business was like him the world would be a much better place.”

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Posted 10 years ago

“Very happy with the service from Customer Service Team Leader, Becky Blythe - very prompt and helpful replies to my enquiries. Would definitely use this service again!”

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Posted 10 years ago

“My enquiry was handle by Lisa Irish and the issue of a late parcel was handle very professionally and quickly and the correct outcome was achieved. Thanks”

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Posted 10 years ago

“been using for years, competitive rates, good service and extremely helpful ,thank you so much Nicole today .”

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Posted 10 years ago

“Competitive prices and superb customer service”

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Posted 10 years ago

“I booked with interparcel 2 hr time slot as their website instructed but dey never came to collect the parcel. Disappointed and phoned dem den found out dat it was not warranty time slot. I was shocked. I told customer service lady to change da time slot n she change it to wrong time. What a disaster. Will wait till tomorrow. Won't use dis site again.”

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Posted 10 years ago

Hi Naseema, I do apologise that the courier was not able to meet your requested time slot, as our couriers are all day collection services, we can only request times with them. Requested time slots cannot be guaranteed I am afraid however the drivers will always try to meet the requested times where possible. Should you have any further queries, feel free to contact us on reviewus@interparcel.com and we will respond as quickly as possible.

Posted 10 years ago

“customer service excellent. (Louise Evison 10/10) my hermes company disgusting never use again. rude driver, no collection etc.”

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Posted 10 years ago

“Very helpful, if there is ever a problem one of the people in the quick chat often resolve it within 5 minutes, which is brilliant. Rachael was very informative in telling me the problems Hermes was having and very helpful in finding me a solution. Thank you”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews