Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, quick and simple. thanks Kate !”

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Posted 10 years ago

“We had some problems with a pickup for one of our many shipments and James Giffin was very helpful”

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Posted 10 years ago

“Stacey McKay was extremely helpful - I had to update the address on my parcels to Geneva ASAP as they were due to be collected from 10am (and this was 9.50am), and she promptly gave me her email address so that I could email the new address, so that there were no spelling errors, and she replied with the new labels within a couple of minutes. Excellent customer service.”

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Posted 10 years ago

“I have used Interparcel for a number of years On my most recent order, while I was initially disappointed to have booked a collection successfully with a UPS service through the web site, only to be emailed afterwards and be told I had missed the cut off time - the matter was then quickly dealt with by Nicole Rowland.”

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Posted 10 years ago

“I have used Interparcel many times and have had very good service. I have however had a problem over the last few days with tracking a particular parcel and when i contacted Interparcel customer service i had a quick response from Nicole Rowland. She was very helpful and gave me the informaton i needed so that i can now track my parcel. I was very happy with the help she gave me. Jayne Powell”

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Posted 10 years ago

“excelent service Sam very helpful!”

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Posted 10 years ago

“We are small company but neverthelesss always found to be treated as one could want... Chasing the very few queries we may have over the years..even refunds ..and prices are certainly reasonable..( there is always someone cheaper) but the service means a lot as it is I/P service that reflects on our product service..just recently Louise Evison gave the usual good service that we have had received over the years..we certainly have recommended the service to many others..and we will hope to start using them in our new Oz business...Rod Simpson”

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Posted 10 years ago

“A good choice of carriers with excellent system for price comparison. I have been using for well over a year for ebay sales to UK, Europe and worldwide without any problems and when I needed some help today your customer service adviser James Giffen could not have been more helpful in resolving the issue I had - quickly and professionally.”

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Posted 10 years ago

“I had to cancel one of my packages due to customer cancelation. I called Interparcel and spoke to Lisa Irish who was very helpful. I've used Interparcel for years. Keep up the good work Guys.”

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Posted 10 years ago

“Fabulous customer service, efficient and very speedy to resolve the problem : )) Thank you so much!”

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Posted 10 years ago

“very good service. Sam Kennard reacted in minutes and cleared a problem. So, it should be everywhere...”

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Posted 10 years ago

“I lost all hope with interparcel and was sure never to use them again until I spoke to James Giffen, he put me at ease and spoke to TNT who corrected my issue and thus I received my all important delivery, thanks you James for restoring my trust in using interparcel”

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Posted 10 years ago

“Thank you Mary for speedy and efficient resolution of my small issue via online chat. Excellent friendly service and soon resolved to my relief thank you.”

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Posted 10 years ago

“Continued great service for UPS (we always opt for that); good response when things go wrong and fast response if we need to change anything. James Giffen particularly helpful when the mistake was all ours.”

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Posted 10 years ago

“Interparcel is very easy to book, although I do wish you could multibook and then pay for the lot as one - they are very quick to deal with any problems, for instance this morning I realised I had not put the correct weight on a parcel and had to cancel to re-book it, by the time I had finished re-booking James Giffen had already dealt with my message and issued a refund to my prepay account - very impressive”

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Posted 10 years ago

“Easy to use . fast and simple. Not overloaded like royal mail and other couriers”

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Posted 10 years ago

“Very efficient, and quick collection and delivery”

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Posted 10 years ago

“Hi, I was chasing up a parcel that should have delivered and i find live chat very easy to use, especially when you get someone as helpful as Sabrina, cant praise her high enough prompt courteous and a pleasure to deal with. Interparcel and Sabrina are highly recommended. Karl”

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Posted 10 years ago

“Just had some delivery issues to deal with - these were dealt with by James Giffen and he responded immediately helping us and our customer resolve the issue. Thanks”

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Posted 10 years ago

“James was efficient, concise and is a credit to your company. Best Regards Mark”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews