Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Interparcel now for about three years - why because they consistently do what they say they will do - and all at affordable prices ! Now that James Giffen is sending out advisory messages when the item is delivered. The services is enhanced further. Thanks Interparcel, keep it up.”

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Posted 10 years ago

“Great service today from Louise Evison was very helpful and sorted my concern straight away pleasure to talk to.”

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Posted 10 years ago

“Amazin customer service. I made a mistake while filling address information, but Interparcel Live chat representative issued new label with correct information in just a minute.”

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Posted 10 years ago

“Spend 100£s each month with you... and your customer service is terrible...”

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Posted 10 years ago

Hi Adam, I'm really sorry for the time it is taking to get back to you. I can confirm this is now tracking with Landmark global and it is currently in transit. I have sent you an email with the information and I will get back to you as soon as I know when this will be delivered to your customer.

Posted 10 years ago

“Excellent service. Customer care Luke attended to concerns promptly and resolved them swiftly. would highly recommend.”

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Posted 10 years ago

“Had an email from Lisa Irish today saying a 3rd and final delivery attempt would be made by UPS. I informed her that there was no first delivery attempt made only a second one according to the notes. She checked this and confirmed it was indeed an error.”

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Posted 10 years ago

“I was helped by James, who was quick and solved my answers completely”

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Posted 10 years ago

“excellent customer service from Kirsty today she was very helpful with a problem i had with my parcel. A previous person i spoke to i had to end chat as i was sat there 5 mins waiting for her to answer. but kirsty was excellent thank you”

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Posted 10 years ago

“Timed delivery shipment was delayed. Complaint made and the issue & refund was dealt with quickly and efficiently.”

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Posted 10 years ago

“Easy to use web site and when help as needed Kate on live chat was fantastic and all was sorted instantly.”

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Posted 10 years ago

“We find Interparcel a very good and reliable service. If a problem arises through non collection customer services have been very good. We had a non collection this week and Annelese McBride dealt with the situation very quickly. Excellent service.”

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Posted 10 years ago

“Hermes have massively let site down with delaying collection for 2 days, however the support from Sabina Lengyelova has been first rate. A very helpful individual.”

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Posted 10 years ago

Hi Max, Thank you for your review and I am sorry that you have had problems with collection. I have checked this order and can confirm it has been manifested to the driver for collection today.

Posted 10 years ago

“Hello, with my issue i was the sender of a parcel that happened to have to 'wrong address' on, however James Giffen from your customer service team was extremely helpful and resolved the issue in a matter of minutes, This was greatly appreciated as if he hadn't have done this it would have caused problems for our business and customer relations. Thank you very much for the excellent customer services, Harriet”

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Posted 10 years ago

“Great Service all the time, just recently Charlie Stocker assisted and resolved a minor issue. Well done to the Interparcel Customer Service Team”

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Posted 10 years ago

“Excellent service every time. I had a small USA customs problem and Racheal Smith couldn't have been more helpful and informative. Good employees are hard to find so I hope you look after them.”

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Posted 10 years ago

“I inadvertently forgot to print off the labels, and the driver wouldn't wait so didn't take the package. but I went online and used the cha box, Kayleigh O/T was so helpful and resolved the issue without hesitation. Thank you”

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Posted 10 years ago

“I found Customer Services Advisor Charlie Stocker to be friendly & helpful, and prompt in replying to my emails, which is useful in such a time-specific service like Interparcel.”

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Posted 10 years ago

“Lisa was very knowledgeable at all of the services available and helped with my enquiry! Couldn't recommend highly enough.”

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Posted 10 years ago

“never used live chat before brilliant, thank you !!”

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Posted 10 years ago

“Good value to money, very good service. I have used the chat to enquiry about my order and Lisa Irish was extremely kind and I've got a very quick response. Reccomended.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,937 reviews