Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use Interparcel all the time and cannot fault them in any way. Website is so easy to use. Cheap and parcels always arrive on time with superb tracking all the way. Also excellent communication options to contact customer support when needed. They willingly change orders if you make a mistake. Highly recommended. 10/10 ?¸•*¸.•*´¸.¤ª˜¨¨¯¯¨¨˜"ª?¨¨˜"ª?”

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Posted 10 years ago

“Prompt collection as specified on line. Easy to track and make sure parcel has arrived safely. All customers very happy with service and costs”

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Posted 10 years ago

“Kirsty Cooney recently helped me rebook a pickup for a different day. She was most helpful and prevented an accident becoming a drama.”

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Posted 10 years ago

“Very good. Used it twice and would highly recommend it !”

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Posted 10 years ago

“Lisa Irish was a great help.. She quickly met my demands. She was verg helpful and friendly. Regards. Jbhojoo@hotmail.com”

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Posted 10 years ago

“I have just dealt with Louana Pyzer. I called as I had made a error and had to cancel a delivery I had booked. She sorted this out very quickly for me and emailed to confirm the refund. Very efficient and a pleasure to speak to.”

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Posted 10 years ago

“Very helpful. Your staff member James Giffen answered all our queries”

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Posted 10 years ago

“Online chat facility worked well. The problem (of our making) was sorted out.”

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Posted 10 years ago

“Lisa Irish - found her very helpful and courteous. Never received a reason why UPS delivered to no. 27 instead of no. 5 though!! Caused me several fraught phone calls with my customer. billawservices@tiscali.co.uk”

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Posted 10 years ago

“Arrived ahead of time, very helpful driver, nothing but praise .”

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Posted 10 years ago

“James Giffen and the previous customer services lady were extremely helpful this morning and sorted all my queries quickly. Very impressed with the service. Thank you.”

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Posted 10 years ago

“Have used this company for a few years now and have found it a good,cheap and easy way to send a parcel.If there are any problems,the seem to be resolved fairly easily.Recommended.”

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Posted 10 years ago

“good service ,not had any problems .sent about 20 parcels.”

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Posted 10 years ago

“Very efficient and friendly service. Lisa Irish was able to help tracking a parcel and making sure that it arrived safely. Recommended courier service.”

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Posted 10 years ago

“Had a problem whereby Interparcel had charged me twice, however I had a very quick response after I emailed their Customer Services people and (1 working day later) I've just had confirmation from Nicole that the matter will be resolved. I'd rather that the problem had not occured in the first place, however I'm very pleased with the pleasant and speedy response from Customer Services.”

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Posted 10 years ago

“Excellent services, prompt pick up and delivery”

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Posted 10 years ago

“Lisa Irish has been in communicating an issue we've had with a recent shipment to Mexico.”

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Posted 10 years ago

“all good, Lisa was very helpful”

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Posted 10 years ago

“I arranged collection for circa £8 of 2 bundled tyres I purchased via ebay. Interparcel collected these then held them at ransom saying they were 2 items and would cost another £24 to deliver or they would dispose of them. I wont be using Interparcel again”

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Posted 10 years ago

Hi Sandy, sorry to hear that you are unhappy with the service you have received. Having checked your order, I can confirm that the items were booked in at one parcel 50 x 50 x 30 25kg. The goods have arrived at our offices as two parcels each measuring 52 x 52 x 15 25kg meaning that combined the goods would have been under-declared. Due to this, further charges have been added by the courier which would need to be paid. I am sorry for the inconvenience that this has caused you.

Posted 10 years ago

“JamesG was very helpful and extremely polite”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews