Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James G is really helpful and with good manner.”

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Posted 10 years ago

“Service was efficiant and reliable”

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Posted 10 years ago

“Very helpful and good service”

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Posted 10 years ago

“I have used Interparcel for around 18 months now, as they are usually able to give me the most competitive shipping quotes. I like the quote website as its easy to use and it remembers your name/address/email etc. so you don't have to keep re-typing them. I've had no issues with collections or deliveries ( mainly eBay items ), and only once did I have a problem with shipping labels, which was quickly resolved. I would have no problem recommending them.”

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Posted 10 years ago

“Needed to add some details to the order for the driver when he collected the parcel, contacted through webchat and chatted to Josie who very quickly took the additional info and forwarded it to the courier .. very pleasant experience”

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Posted 10 years ago

“Hi was very impressed with the service Katy Hall was very helpfull and informative..”

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Posted 10 years ago

“prompt reply for my delivery question.”

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Posted 10 years ago

“Great service and price will recommend to others”

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Posted 10 years ago

“easy to use website, would like to see more couriers carry items up to 5kg but between 1.5m and 2m but only up to 15cm x 15 cm”

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Posted 10 years ago

“Very happy with the service given.”

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Posted 10 years ago

“Always had a good experience with interparcel, and Josie was very polite and a great help”

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Posted 10 years ago

“Very helpful and knowledgeable. I encountered a minor problem and contacted Annelese McBride. It was resolved quickly and efficiently. Thank you for the first class service.”

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Posted 10 years ago

“As a guitar trader I use IP a lot of the time because its main services are carried out by UPS. Excellent with guitars, and only one (small) slip up so far. IP admin can be a pain if there is a problem, as they immediately go into denial mode, but usually things go smoothly so no need to phone them. I have learned if there is a problem to contact UPS direct, and they are excellent at resolving it (as opposed to making up excuses, or guessing). Pros: UPS runs the service Cons: IP will not insure over £1000 item value so I have to use rival company p4d to access FedEx and £2000 worth of cover for many instruments - this is IP's loss.”

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Posted 10 years ago

“Helfull ,. Thank from the Employ Called James Giffen for Sorting My Issue quickley ,.”

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Posted 10 years ago

“Great quick support, it would have been nice to have the tracking code updated online, apart from that all was well. Thanks James”

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Posted 10 years ago

“Easy access to drop points. Competitive prices.”

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Posted 10 years ago

“A quick way to send goods”

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Posted 10 years ago

“Great service from Interparcel! Delivery was delayed by UPS but prompt action by Interparcel staff soon rectified the situation and put my mind at ease. Can't fault the communication of this company, staff are always so helpful and quick to respond! Thanks particularly to Lisa Irish who promptly arranged a refund due to parcel delay!”

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Posted 10 years ago

“quick to respond and on point”

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Posted 10 years ago

“I have been using Interparcel now for about three years - why because they consistently do what they say they will do - and all at affordable prices ! Now that James Giffen is sending out advisory messages when the item is delivered. The services is enhanced further. Thanks Interparcel, keep it up.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews