Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - on the odd occasion there are any problems they are always handled promptly and professionally - recent issue on a very important shipment overseas to a key customer was handled most excellently by Charlie Stocker in Customer Services dept - Highly recommended”

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Posted 9 years ago

“Katie was very quick with sorting out our problem, your customer service is fantastic”

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Posted 9 years ago

“All issues I have had with Interparcel has been handled professionally, personally and promptly.”

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Posted 9 years ago

“Mary Evans was extremely helpful and obliging when I decided to cancel a booking I had made. It was on the actual morning of the day that the parcel was due to be collected, that I cancelled but she was very helpful and understanding and refunded my charges with no questions or quibbles. I am very impressed with the service that this company offers in general and the charges are very reasonable and affordable. I will definitely use them again in the future and would recommend them to anyone that needs an easy to use and understand online parcel delivery service, where size nor dimensions matters.”

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Posted 9 years ago

“Nicole was fantastic, really quick solved the issue in seconds no hassle at all she is a credit to your company, thank you Nicole! :-)”

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Posted 9 years ago

“Very efficient, great customer service, never had to put a claim for lost or damage item, simply hassle free.”

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Posted 9 years ago

“Nicole was very helpful and efficiently dealt with any and all queries I had”

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Posted 9 years ago

“Needed a parcel collection bringing forward - Sabrina was very efficient, polite and helpful - was all sorted in just a couple of minutes I am very impressed with the service provided!”

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Posted 9 years ago

“A great parcel service backed up by a very caring staff. I had a problem with New Zealand customs and got some fantastic help off Rachael Smith a very caring staff member.”

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Posted 9 years ago

“James England has kept me well informed of the progress of our shipment to India through Interparcel/FedEx. James has a polite and courteous manner and is a credit to your customer services department. Khurram @ Aero Cricket”

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Posted 9 years ago

“Sabrina is very good at sorting out your needs and very quickly. Thank you Sabrina. Emma”

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Posted 9 years ago

“My company The Missing Link has been using Interparcel for several years now . The website is easy to use with an address book facility and printable shipping labels and customs invoices. Interparcel offer a wide choice of delivery companies for inland, Europe and the rest of the woprld and prices are competitive. Interparcel staff are extremely friendly answering ant queries in a very helpful and polite manner and should things go wrong or prove difficult with a delivery they will step in and sort everything out promptly and efficiently. Also important - it is very easy to find the contact phone number on the site - a bit of a rarity nowadays on many sites .. I am very happy to recommend Interparcel Services...Jan Morten”

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Posted 9 years ago

“Sabrina provides great customer service, highly recommended”

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Posted 9 years ago

“cheap rates for shipping from England to Germany. Used the service before. This time I needed to increase the insurance after placing my order, Sabrina in the livechat helped me and made it easy for me.”

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Posted 9 years ago

“very prompt quick answers :)”

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Posted 9 years ago

“James England was very helpful and nothing a problem. Thanks James”

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Posted 9 years ago

“Alongside their excellent standard services and customer support, they also have started to email the sender to say if a parcel is not being able to be received by the recipient - this is great as I can now contact the customer and tell them they need to ensure they can be there to accept the delivery otherwise it will get returned to use at their cost. Great service again Interparcel and thanks particularly to Rachael Smith in their office for her usual great work”

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Posted 9 years ago

“I had a query on my account and, after logging into the live chat help resource, was very swiftly connected to Sabrina. Despite my keyboard skills not being at their best, Sabrina swiftly and professionally resolved all my issues (which were actually due to me forgetting how to log in!). Sabrina was extremely polite and very professional - absolutely a credit to Interparcel. I always use Interparcel for 24 hour deliveries and have experienced a 100% success rate.”

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Posted 9 years ago

“Perfect service from Sabrina & very helpful by Mark Marston”

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Posted 9 years ago

“I had a package going to Sweden and had a problem with delivery to an outlying Island, Sabrina Slade sorted it out very quickly and professionally - Thank you”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews