Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 2nd time I tried to book a service to Swiss. Adviser Sabrina Slade is very experienced and has solved my problem in less than one mintue. I am very impressed with her service and knowledge, as I was thinking of going elsewhere...”

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Posted 9 years ago

“Needed to cancel my booking spoke to Sabrina slade on live chat and this was done very quickly. Very pleasant, overall very happy.”

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Posted 9 years ago

“James helped me with a problem with an address and was very helpful and solved the problem for me! :)”

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Posted 9 years ago

“I had a few queries before sending a parcel and James was very helpful clearing them all up for me”

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Posted 9 years ago

“i was very pleased with a quick response to my query from Mary Evans and Josie Smith.”

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Posted 9 years ago

“interparcel.com have a great customer care dept. Rachel Smith was exceptionally informative and helpful for us and we were then able to pass that on to our customer. Alan.”

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Posted 9 years ago

“Sabrina on the chat support line sorted out my query right away. Great.”

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Posted 9 years ago

“Interparcel have been very helpful, as represented by Sabrina Slade and James England in being extremely patient and helpful. I'm extremely happy with the service so far and if my boxes arrive tomorrow, I'll be over the moon :). Thank you for all of the help, All the best, Gaz.”

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Posted 9 years ago

“used the call centre had had some great help, was sorted straight away the operator was called Sabrina: she knew what she was doing”

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Posted 9 years ago

“Very good company. Sabrina Slade on customer online chat service was very helpful. 5 stars!”

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Posted 9 years ago

“I was very impressed with the professional, friendly and helpful service provided by James when I called this morning. Thank you so much.”

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Posted 9 years ago

“Kate, who just helped my out on the chat thing was excellent, very efficient and helpful. Give her a pay rise.”

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Posted 9 years ago

“Nicole Rowland helped me to get a speedy refund. Thanks.”

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Posted 9 years ago

“Excellent quick service from JamesE to an enquiry I made just now - very helpful!”

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Posted 9 years ago

“Very happy with the help provided”

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Posted 9 years ago

“Sabrina Slade helped me with my query very quickly and efficiently. Very pleased.”

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Posted 9 years ago

“As always Nicole has answered my query in a quick and efficient manner.. Thank you:)”

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Posted 9 years ago

“Other parcel delivery companies could lean allot from Interparcel's friendly, helpful and quick response to customer telephone queries!”

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Posted 9 years ago

“Excellent service, I always use interparcel, when ever I have a problem or need to request a POD it is always dealt with efficiently, as it was on this occasion by Sabrina Slade. Many thanks”

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Posted 9 years ago

“Very good staff. Informed by Charlie Stocker that parcel had been delivered which is a big help.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews