Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you to Sabrina quick and effective customer response, polite and helpful :) many thanks from our company . Globalfoods UK”

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Posted 9 years ago

“Thank you to Nicole Rowland for sorting out my problem very quickly, would recommend!”

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Posted 9 years ago

“I needed help with a couple of shipments and spoke to Sabrina through live chat. She was very helpful and efficient.”

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Posted 9 years ago

“Have been using the site for years and only recently needed to involve customer service which was prompt and resolved all issues. Many Thanks”

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Posted 9 years ago

“Rachael Smith Was very helpful in refunding my money after I was charged twice for a single collection. Use inter parcel a fair bit. Good customer help will recommend interparcel to people”

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Posted 9 years ago

“Nicole efficiently got the the heart of the matter and effectively resolved my query. Great customer service .”

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Posted 9 years ago

“quick and effective customer response, polite and helpful :)”

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Posted 9 years ago

“Thank you to Rachael Smith for her help with our Switzerland courier booking. Kind regards, Naomi”

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Posted 9 years ago

“I have dealt with Interparcel for a number of years now and have always found them to have provided a service of excellence. Their staff are alway friendly and helpful, this morning is a typical example, I needed to contact Interparcel as my shipping label for some reason had not been processed . It proved to be an error made by myself but with the speed of light Sabrina sorted out the problem sent me new shipping labels and also advised that I had paid too much for the service I had required so she also arranged a refund. It does not get any better thank this. Thank you all very much, Ann Adams”

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Posted 9 years ago

“I had a friendly advisor called Sabrina help me today answer a few of my questions and they were answered promptly with all info required.”

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Posted 9 years ago

“Sabrina answered my concerns very quickly and was very helpful.”

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Posted 9 years ago

“I spoke to Nicole today regarding a refused delivery, she was very helpful and was straight to the point with answering my questions, excellent. A credit to interparcel customer services.”

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Posted 9 years ago

“I AM VERY HAPPY WITH THIS SERVICE, EVERY TIME WHEN I HAVE A PROBLEM IN BOOKING OR ANY OTHER PROBLEM THEY HELP VERY QUICKLY, I AM VERY THANKFUL TO RACHAEL AND SHE HELPED ME IN A NICELY AND KINDLY, I AM THANKFUL TO HER, THANK YOU RACHAEL,”

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Posted 9 years ago

“We use interparcel on a regular basis without problems. We did have an isolated incident involving a a late delivery . This was resolved very quickly by the excellent very helpful customer service agent Charlie.”

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Posted 9 years ago

“Rachael Smith was very helpful in seeing our consignment through US customs.”

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Posted 9 years ago

“Easy to use website, correspondence regarding an undeliverable parcel was prompt and professional (advisor Charlie Stocker)”

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Posted 9 years ago

“Great service. I had a query which was answered quickly and efficiently by James England. Thanks, Paul”

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Posted 9 years ago

“Amazing service, everything sorted hassle free within minutes!”

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Posted 9 years ago

“I am very happy with the service and response times of Interparcel. Communication is easy and deliveries are reliable. When there is a problem, which is inevitable in any delivery company, it always gets solved, sometimes within hours and sometimes days, never longer than this.”

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Posted 9 years ago

“I do like Interparcel. They give access to premium delivery solutions and at a reasonable rate - for both business and domestic. On the odd occasion where I've had need to contact them, they are approachable by email (though I believe there's the option to phone) and they reply quickly. Big thumbs up to Katy Hall - now in my address book - Katy is always keen to help and is a valued contact. Thanks Interparcel !”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews