Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collection within the requested period. Very smooth, efficient service all the way to the recipient and easy to track.”

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Posted 12 years ago

“You're much better off using Interparcel Have used these a few times now and am still using them, really great and reliable service and, as I say, save yourself some money at the same time”

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Posted 12 years ago

“I've used Interparcel for some time now for shipping large or bulky Ebay items and other things. The service seems to produce the cheapest available quotes every time and then once booked it emails forms etc for labelling up the parcel. Collection is usually exactly within the selected time scale and items have been delivered on time and in good condition. Recommended!”

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Posted 12 years ago

“Used this website to send some boxes from the UK to Ireland recently, after several astronomical quotes elsewhere I decided to chance these guys, I'm glad I did. I would thoroughly recommend using this service, the pickups were all on time and friendly, the delivery was accurate and extremely quick and the whole service was very reasonably priced and easy to use.”

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Posted 12 years ago

“I posted two items with yourselves, one was a pickup from home and the other was a drop off at a determined site, for pick up, at different rates. I love the fact that I can use these different options of sending, which makes posting items a breeze! Both parcels were picked up and delivered without any hassle and was able to track both and still can! I have saved myself approx ?16.00 over Royal Mail! Excellent service! I have already recommended you to another friend!”

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Posted 12 years ago

“Been using Parcelhero for a while and i have NO complaints ! Great prices ! Great service ! Very quick delivery no problems what so ever ! I have used others but Parcelhero are second to none !! 11/10”

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Posted 12 years ago

“quick efficient and easy service”

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Posted 12 years ago

“Can't fault this, they give you a selection of delivery providers and their quotes instantly, the price for having a pushchair collected from my house and delivered to the buyer within 48 hours was half the price of Royal mail - and I didn't have to lug the heavy box around myself AND it was insured for damage or loss! Would definately use this site again.”

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Posted 12 years ago

“I booked Interparcel.com to deliver a large footstool I'd just bought on line from a shop in Doncaster to my home on Teesside. The shop's regular courier service had quoted a price I felt was way too high and could be improved on. So, I began doing some research.... Beware those very low-cost couriers - just read what unhappy customers have to say about them! Interparcel had good reviews and quoted a competitive rate. My footstool was collected at about 3.50pm on a Wednesday afternoon and delivered to my door just before midday the following day. Now, you can't really argue with that, can you? Wouldn't hesitate to use them again. More power to their elbow! Many thanks.”

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Posted 12 years ago

“Wow so impressed with your service didnt realise you compared all delivery options and companies really easy to use and to make payment very clear instructions I wont be using Royal Mail again!!!! Julie Carter Kidderminster”

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Posted 56 years ago

“I have used Interparcel several times now without problem. Recently I sent a parcel to China. All the tracking shows is that the receiver refused the parcel but the receiver claims it was stopped at customs. Whichever, I guess I will never know. This lead to a troublesome time in trying to get the parcel returned to me but Interparcel and in particular Becky Blythe were superb. I think Becky must have got fed up of hearing from me but I was genuinely concerned as my parcel was showing as abandoned at customs and I feared it would be simply disposed of. Becky did an outstanding job in organising the return of the parcel. Great service and brilliant to deal with a customer services department who do care about their customers and do their utmost when things do not quite go to plan. I will certainly be using Interparcel in the future Well done. 10 out of 10 for Interparcel, 11 out of 10 for Becky Blythe !! :-)”

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Posted 56 years ago

“interparcel.co.uk redirects to interparcel.com. Please see the main site for my review.”

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Posted 12 years ago

“I used to ship all of my online auction items using the shipping feature built into the payment method of the auction site (Royal Mail or ParcelForce being only options) because it was convenient and the prices were the same as they would be if I took it to the Post Office. In March, one of my eBay buyers suggested I should try Interparcel. I was dubious at first because they offer ParcelForce prices that are lower than the Post Office site or the auction site. They also offer other services from other couriers (such as Hermes, Collect+ and UPS). That said, I decided to give them a go. Out of the various options, the Interparcel Standard service offers the best value for money in most cases and they will collect from where I work (Bonus = no more trips to the Post Office). This service is just under ?10 for up to 15kg which beats Royal Mail hands down. On top of this, the service is provided by UPS and most parcels are delivered the next day! Even before the recent Royal Mail price hike, Interparcel was MUCH cheaper than Royal Mail/ParcelForce for heavy or bulky packages. Since the hike, it's a no-brainer. I have used InterParcel about 5 times now and it has made life a lot easier and cheaper. Every parcel has so far arrived the day after it was collected - each one for under ?10. For me, choosing how to ship something is now as simple as: Letters & Small Parcels = Royal Mail Medium Parcels over ~2kg = Interparcel”

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Posted 12 years ago

“I had to return 2 motorcycle helmets to from the UK to the US and the company has specifically requested either to use Fedex or UPS. Quotes directly from either courier was about ?130-?160. Interparcel was ?70 including insuring it up to the value of ?500. I booked the Fedex economy on the 1st May for next day collection (London address) without reading any reviews about interparcel and after reading the mixed reviews I did consider cancelling. I felt a bit more relieved when a Fedex uniformed man collected my parcel and it started tracking straight away. Obviously, I was dubious until the parcel actually got to the destination as I have read other stories where parcel has been lost en route or left in the warehouse. The parcel arrived safely on 6 May in one piece. I would use interparcel again and I like also to point out they don't do the couriering, so if your goods get damaged or lost its the courier service you have chosen, although interparcel should have the duty to deal with any customer disatisfaction on your behalf.”

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Posted 12 years ago

“The level of service I have received over the last year has been great Only one parcel reported with damage and the refund was sorted our quickly and efficiently. I have sent in excess of 75 parcels in the last 12 months most of them fairly fragile Today somehow a collection was double booked, one email and I was credited within 2 hours Collection reliable and always on time and courteous drivers Great service”

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Posted 56 years ago

“Does exactly what it says on the tin”

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Posted 56 years ago

“First time I've used this service and everything went smoothly.”

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Posted 56 years ago

“I'm happy with the service interparcel offers and will be using you again. Andy”

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Posted 56 years ago

“Just so easy to use, plenty of choices and good pricing. Used several times now and always great service with no problems.”

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Posted 56 years ago

“Finding the cheapest option was very easy; the pick-up and delivery were as fast as advertised.”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,937 reviews