Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“online operator Becky was very helpful with my request”

Helpful Report

Posted 10 years ago

“Excellent customer service A+++ would reccomend”

Helpful Report

Posted 10 years ago

“Lisa was very helpful in answering my questions”

Helpful Report

Posted 10 years ago

“Lisa was very helpful in answering my questions”

Helpful Report

Posted 10 years ago

“My query was dealt with quick. With no fuss. Lisa on live chat was very helpful.”

Helpful Report

Posted 10 years ago

“Excellent customer service as always.thank you becky”

Helpful Report

Posted 10 years ago

“We use interparcel most days for our business, the service is brilliant and it's nice to have the option for reliable positive couriers such as UPS in the pipeline. If I ever have any queries its easy to communicate with interparcel via the Online Chat.”

Helpful Report

Posted 10 years ago

“Hi Tasha thanks for the Fantastic Service . I had a few issues trying to arrange a collection due to deadlines but thanks to Tasha's help everything was sorted out . I couldn't have wished for a better service and follow up ,not a company that just takes your money and then forgets about you . Many Thanks Nick”

Helpful Report

Posted 10 years ago

“Dear Interparcel, Just to let you know i spoke to James Giffen today who dealt with my enquirey today. I placed an order and mixed up the delivery and send from addresses. I just wanted to let you know that i found him to be professional, friendly and very efficient in sorting out my problem. I believe he is an asset to your company and i hope you will provide him with an immediate pay rise and promote him too. But please keep him on the helpdesk/frontline as we the customers need people like him. As an interparcel customer for many years, thank you once again for your continued service and support. Shofiqur Rahman Birmingham TCL U.K”

Helpful Report

Posted 10 years ago

Hi Shofiqur Rahman, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“I'm only sending queries regarding quote and I recieve quick reply. :-)”

Helpful Report

Posted 10 years ago

“Dealt with Kate. Friendly, fast and dealt with my issue effectively. Great overall experience :) .”

Helpful Report

Posted 10 years ago

“Usually very good but on a couple of occasions have not turned up on the requested date”

Helpful Report

Posted 10 years ago

“Had an issue with non-collection of parcel which was quickly and efficiently sorted out by James your chat operator.”

Helpful Report

Posted 10 years ago

“I recently had to return a parcel to amazon but it was 210cm long which is too large for both the Post Office and Parcelforce. Thankfully I found Interparcel online. I was dubious at first as I had not used them before but I had to return the parcel. I have to say the experience was absolutely fantastic. The parcel was collected on time, within the timeslot I requested and then delivered promptly, all the way to Scotland. I received notifications as promised and was able to easily track the parcel during its journey. I would use Interparcel again and would definitely recommend them to anyone. The prices are realistic too and the website is easy to use. A wonderful service - thank you Interparcel”

Helpful Report

Posted 10 years ago

“We send most of our parcels with Interparcel and have done for a number of years and found their service easy to use. The customer service is very good. Had a problem a few days ago, which was sorted out by Charlie and Sabrina. Thank's guy's good job.”

Helpful Report

Posted 10 years ago

“Parcel wasn't delivered in accordance with agreement - next day delivery took 2 days. Resolved today by Lisa Irish via chat and email. Thanks”

Helpful Report

Posted 10 years ago

“Becky was great very professional Becky blythe”

Helpful Report

Posted 10 years ago

“I recently had a query on my interparcel account regarding duplicate orders, I was in contact with Becky Blythe who quickly resolved my issue and communicated timely. I have always received a good service from Interparcel and will continue to use their online courier booking service.”

Helpful Report

Posted 10 years ago

“The tracking function was temporarily unavailable for my parcel so I started live chat with Lisa Irish. She was very helpful and was, very quickly, able to give me an updated status on the parcel so I could stop worrying! Thanks very much.”

Helpful Report

Posted 10 years ago

“Very efficient and dealt with the issue perfectly and promptly. Great overall. It was Kate Hall.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews