Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sabrina is always helpful on the live chat. Alot of the staff are rude and clueless but she always helps every time! we send 50 large parcels a month plus and this live chat facility does really help.”

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Posted 9 years ago

“I was helped by Charlie, who quickly sorted out the tracking of a parcel which had an incorrect tracking label. Excellent service from Charlie. Thank you.”

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Posted 9 years ago

“I needed to get a package picked up that a customer hadn't given to the diver, I had paid and arranged the courier. So I rang Interparcel, here we go...press button 1 for......pressed the correct button waiting for the next menu.... and a friendly voice answered the phone. Hello Interparcel Kate speaking how my I help you? I explained to her my problem , she quickly explained the options and we rebooked the package and then she sent the bill :( via paypal, but it was just the difference between the services, just a few £'s. and a two minuet call :) I use the interparcel site often , they don't let me down , rarely on of the drivers may miss the pickup, but that can happen with any courier, if there is a problem then ring those nice people at interparcel and they will do there best to help. That's what I have found the help line isn't open 24/7, and I have found that some of the couriers can come later that the 5-6pm cut off, so don't worry they do there best to get your packages to you. That's a few thoughts from me I don't generally write reviews, as they wouldn't like what I wrote, so make your own mind up, cheap courier and a friendly help line.... or hours of "you business is important to us we are trying to connect you" If they are busy then they will give you a wait time.”

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Posted 9 years ago

“Always a great service... Louana dealt with my last collection & was really helpful..”

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Posted 9 years ago

“Sabrina was very helpful and sorted my issue very quickly”

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Posted 9 years ago

“Sabrina Slade 10 out of 10 quick service”

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Posted 9 years ago

“Great service, plus when I had a question, phone was promptly answered and support from Nicole Rowlands was excellent. Parcel delivery with myHermes quick and easy. Will certainly use Interparcel again”

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Posted 9 years ago

“Nicole Rowland answered my call. I was spitting blood and feathers trying to fill in the online booking form. It would not accept my email address as it had too many characters ?????? and everytime I tried to input it, the form demanded my card details again. Nicole talked me through the process and we used her email address to complete the form and she then emailed me the files. She was polite, courteous and professional all of the time. Thankyou”

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Posted 9 years ago

“Amazing Service at cheap price.”

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Posted 9 years ago

“10/10 for sabrina today”

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Posted 9 years ago

“I used Interparcel for the first time, great service when I had a small issues, was quickly sorted by Nicole Rowland, many thanks, pleasure doing business with your company, regards Chris”

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Posted 9 years ago

“I needed to call to verify a couple of points and the young lady who dealt with my enquiry was knowledgeable and extremely helpful. We need to deal with a lot of customer service departments, but Nicole Rowland who dealt with my call on behalf of Interparcel was particular personable and professional and a credit to the company.”

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Posted 9 years ago

“After some problems with the collection of my parcel by a courier service I contacted inter parcel and they sorted it straight away. The customer service was excellent, Becky Blythe stayed in touch throughout the process as a point of contact and made sure everything went through smoothly. Great turnaround from a frustrating situation.”

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Posted 9 years ago

“Excellent and efficient service. Charlie Stocker was very helpful making the whole process worry free. I would gladly use this company again to ship goods.”

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Posted 9 years ago

“had to contact one of your sales team regarding a late delivery through TNT i did this through your chat system and was greeted by sabrina she was very helpful and is going to find out why my delivery wasnt done the next day. she then informed me i may recieve a refund due to the fact it wasnt delivered when it says it would and will email me within 2 hrs with the outcome. thanks for the service and i will continue to use interparcel mike hosey”

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Posted 9 years ago

“Website user experience and prices are great, and James from customer service is also very helpful and friendly by phone and email if I ever need to speak to someone.”

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Posted 9 years ago

“excellent service by nicole,problem sorted in a flash and as a regular customer this rates high on priorities when selecting this type of service”

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Posted 9 years ago

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Posted 9 years ago

“Parcel was sent by UPS on 2nd March 2016 next day delivery. Inquiries were made by Interparcel when it did not arrive on 3rd March and UPS Nottingham advised initially that it was they could not find it but eventually it was found and recipient received it on the Monday 7th March. I am particularly gratefull for Interparcel in chasing up the delay and particularly Louana who resolved the issue and arranged a refund of the shipping cost which I passed on to the parcel recipient to compensate for the delay.”

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Posted 9 years ago

“Great Customer Service - Amazing !!!!”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews