Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Client requested proof of delivery after 6 months had lapsed, Charlie Stocker was efficient and polite and within a couple of days had sourced the POD and emailed over, accordingly the client was happy to pay our invoice upon receiving this, Many thanks again Charlie.”

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Posted 9 years ago

“Tracking service was prompt and accurate and friendly----thank you Sabrina”

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Posted 9 years ago

“Customer service on live chat was very helpful- Louana the agent was very quick and efficient, great company”

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Posted 9 years ago

“Louana was very helpful if cancelling an order for me to re-input.”

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Posted 9 years ago

“Fantastic service. I've been using Interparcel for years and they are always very helpful. And today Sabrina from customer service made my life even easier solving my problem the way I had no idea was even possible. Thank you Interparcel fo taking care of your customers . Please do not change :)”

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Posted 9 years ago

“very happy. quick cheap and a pleasure.”

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Posted 9 years ago

“Relieved and grateful at ease of use overall. James England from customer services was a star following some self inflicted problems with my order. Good value for money too. Thank you.”

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Posted 9 years ago

“Excellent service, used numerous times, never fails. Customer care assistant Sabrina very curtious and helpful. Online chat today with Helen, sorted out my concern in seconds. First class company.”

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Posted 9 years ago

“I found the system very easy to use and when I had to contact customer services to get a parcel booked for the same day collection (within the time frame), they was very swift in their help and it was very straight forward. Charlie Stocker even took the time to inform me my parcel had been delivered and at what time and who it was signed for by. This was a lovely gesture. Thank you.”

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Posted 9 years ago

“Super Sabrina Called the courier to help me with my problem and very professional Top job!!!! Thanks”

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Posted 9 years ago

“Sabrina help me sorted out my order and she responds to me within a minutes through the online chat. This order headachead charlie and Louisa didn't. Charlie's is the worst. 5 mins to responds to me online and when he does. He doesn't answer the question I asked him. Loiusea takes time 5-7. Mins long to respond to my text online.”

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Posted 9 years ago

“Spoke with Nicole briefly today and was briefly as she dealt with my query straight away, thanks you:)”

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Posted 9 years ago

“Call answered very quickly. JAMES ENGLAND was very polite and solved my problem quickly and efficiently. Very pleased with the service thanks.”

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Posted 9 years ago

“Excellent service from Interparcel - this morning i had to change a delivery address after all documents were finalised and they were brilliant - no problem and James England was great to deal with. I recommend Interparcel to everyone! NNE Compression Therapy UK Ltd”

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Posted 9 years ago

“I'm very pleased with the help from customer services advisor ( Nicole Rowland )”

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Posted 9 years ago

“I asked Kate for a pod she acted very quickly and I recieved the pod within minutes great stuff”

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Posted 9 years ago

“The initial ordering was, as ever, efficiently and smoothly put in to place. There was, however, a problem with the parcel delivery in New York and that's when Interparcel came into their own. My emails received a quick response and were extremely helpful: it culminated in delivery being achieved. The whole process was rounded off by a courteous email from Louana.”

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Posted 9 years ago

“I find the interparcel.com site very easy to use with a step by step ordering process. We don't use the texting service on offer but today we did get an email from Charlie Stocker, Customer Services Advisor letting me know when our parcel had been collected which I found to be particularly useful. I would like to add that the gentleman that collects from us regularly (from UPS) is always very polite and courteous with no waiting around. He is in and out and I think he should be thanked for his role. Overall, we are very pleased with the service we get from you. Thank you :)”

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Posted 9 years ago

“Excellent customer service as always from Ms Charlie Stocker!”

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Posted 9 years ago

“Good quick service from Becky Blythe today helping me with a delivery problem, thanks Sam Betts”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews