Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute mess dealing with this company. I sent a package abroad with a house number error. I tried to contact the company multiple times by phone but couldn't speak to anyone in their local office. So I emailed them and the delivery company with the correct address. I got no response and 2 months later the package was sent back to me and I was charged for it. In short, Christmas gift mailed in November, returned in March.”

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Posted 4 years ago

“Always deliver with great communication. Always my first choice.”

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Posted 4 years ago

“DO NOT USE INTERPARCEL!!! I will never, ever use Interparcel again. After going quiet for over 3 weeks, I chased them, called them, emailed them never a clear explanation about the parcel and then apparently was missed the labels. Absolutely, terrible service, they lie and will not respond to, or acknowledge any complaints. They are simply not interested in their customers and will take no responsibility at all for anything that goes wrong. They are only interested in taking your money and not give you back even if it’s their mistake. DO NOT USE THEM!”

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Posted 4 years ago

“I’ve been a customer of Interparcel ever since I became an artist years ago and have always been very happy with the service up till now when something recently went wrong and I needed to ask for customer support. Have been asking customer services to help me obtain a refund since end of last week for a parcel which never made it to Florida. I paid £64 to ship it there. It spent a week missing in a depot, nobody knew where it was - customer services kept telling me it was in customs. It eventually turned out that the trackable label had come off, it was returned to me by UPS with the other label and customs documents intact. UPS had printed out a label with my address on and returned the parcel to me rather than printing out he customer’s address and sending the parcel to him as they should have done. The customer still wants his parcel. I can’t get a response, he’s been waiting for his item since 2 March. This is where I’m at, let down and going nowhere. Very frustrating as I’ve recommended Interparcel to everybody I know but am now in a position where I need to find a new courier service myself. I still need to send my parcel to Florida urgently but no longer trust Interparcel, my normal provider to get it there. So disappointed.”

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Posted 4 years ago

“Fantastic service :)”

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Posted 4 years ago

“I wish I could give 0 star. I have booked interparcel service and the parcel hasnt delivered to my home country, I requested to them to get it back but nothing happen, I have been waiting for 4 months now but no body is doing anything, when we call to them they just saying they have made a request to fedex , but dont use this service to send your parcel, Its very worst service I have even seen.”

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Posted 4 years ago

“An easy to use website. I thoroughly recommend Interparcel.”

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Posted 4 years ago

“Parcel to Germany was picked up and delivered with speed and at very good price, what more could you want?”

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Posted 4 years ago

“not received anything”

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Posted 4 years ago

“Very easy to use and a perfect way to send parcels from home.”

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Posted 4 years ago

“Good service, always deliver worldwide”

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Posted 4 years ago

“Overall good service. The only thing was that the Courier came earlier than the preferred time and I had to rush to prepare everything. Parcel was delivered quite fast, although again later than expected, but that was due to US Customs. Despite minor issues I will be using the service again in the future.”

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Posted 4 years ago

“Its more than 3 months i didn't received my parcel. I booked from london to india i didn't received yet its shows it under custom department no one help the customer service is rubbish very disappointed with this stupid seevice and i lost my parcel and money”

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Posted 4 years ago

“Great work by James Giffen today in customer service, sorted out my parcel problem quickly and politely, great job”

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Posted 4 years ago

“Good value, easy to use, arrived quickly.”

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Posted 4 years ago

“Don't use this service. They are lying with customers and adviser are giving wrong information. I placed an order on 19 February and it was supposed to deliver within two weeks. The time mentioned was 08th March 2021. However, my parcel was not deliver in time. Today, customer adviser told me that parcel will be deliver on 16th march. This is fair, I paid for 2 weeks service not 4 weeks. For 10Kgs, I paid £62 for faster service (air cargo charge same amount for same day service) otherwise, it is very cheap to send parcel via ship. I am very unhappy with your service and false excuses. If your service is not guaranteed that you should close your business and refund the money. Interparcel website is not good and doesn’t have any informations about the product and services. don't use it. I don’t accept any explanation as you are lying with customers.”

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Posted 4 years ago

“Straightforward and easy=happy”

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Posted 4 years ago

“We have nothing but praise for those guys and gals who do the deliveries, along with everyone behind the scenes who ensure parcels are sent out on time.”

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Posted 4 years ago

“Interparcel quote transit times that are sometimes totally unachievable but when challenged they have no policy for compensation or even correcting the faulty web site delivery promises, they just continue mis-selling.”

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Posted 4 years ago

“Guaranteed pick up and speedy delivery’s are the reasons I will continue to do business with Interparcel. Thank you for your valued service.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews