Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know what this is referring to”

Helpful Report

Posted 4 years ago

“Great service parcels get collected from home left in porch and delivered to where they need to go especially great in Covid times when you don't want to queue at a post office and sometimes quicker an cheaper too”

Helpful Report

Posted 4 years ago

“This company used to be good. Sadly in 2021 their service has fallen to RyanAir levels. One Parcel lost, still waiting on Insurance payout months later. Another returned through poor communication. My recommendation is to avoid them at all costs. We will be.”

Helpful Report

Posted 4 years ago

“Excellent service from start to finish. This is the second time I have used this to deliver a parcel and will continue using it”

Helpful Report

Posted 4 years ago

“I sent 40+ orders with this company of 40kg parcels. Very expensive. They then hit me with fees because they said packaging wasn't appropriate. £10.74 for over 80 orders. No information telling me what the problem was. I don't mean no photos, i mean they couldn't even tell me what the problem was. I sent a photo of a package and they said it was fine but because I couldn't send photos of every single package they would take me to court. Unsurprisingly they haven't but just shows how unscrupulous this company is.”

Helpful Report

Posted 4 years ago

“We found this service a brilliant experience and will definitely use again!!”

Helpful Report

Posted 4 years ago

“A good speedy service”

Helpful Report

Posted 4 years ago

“From start to finish the process is simple and the added bonus of competitive prices. In the unlikely need to contact by phone staff are exceptionally helpful and knowledgeable. All in all confidence in the service and staff.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“Easy to use, liked the pick up from home option. Definitely use again.”

Helpful Report

Posted 4 years ago

“Really prompt delivery! Package arrived in excellent condition and we were kept informed of its progress. We would use this service again.”

Helpful Report

Posted 4 years ago

“AVOID This terrible company. I would put 0 if I could. So i booked delivery service with interparcel via fedex for a parcel to be shipped internationally. I paid the agreed price for this parcel of £170 since it was a big box. All went smoothly I packed the box a perfect cube shape box (stated all correct measurements and weight all within the stated allowance), sent the parcel and it was delivered within a few days so I thought perfect that was good. 6 weeks later I receive a very vague email saying my parcel measurements were incorrect and I need to pay a fee of £248 because of this if i don't respond within 7 days they will just take payment??. They stated that my parcel had changed from 62x62x51 to 89x89x53 (Impossible as my box was a perfect cube shape and I am meticulous hen measuring). So I disputed this with them and asked politely for them to provide more information and proof of this massive change in size and ridiculous fee! I received a response stating they will not provide any evidence or they will not dispute it with the courier until I sent them evidence of the measurements (who takes pics of themselves measuring a parcel at all angles?). The dispute went on back and forth with emails and at one stage the person I was emailing literally copy and pasted the same email response to me. They flat out refused to provide me any evidence, answer any of my questions, dispute with parcel company for me nothing. Eventually they sent me an invoice which was very vague and had no company name on it. This invoice stated my parcel was also 84kg when it was 21kg? so my parcel also apparently quadrupled in weight and on the side of this invoice stated Oversize fee £49 yet they quoted me £248??. I emailed back and forth for around 2 months until they suddenly just threatened me with legal action if I did not pay even though they had not provided me any information or answered any of my questions the entire time, they were rude. They said if I don't pay by a certain date I would be taken to court, be given fees to pay by them and the email was super threatening. So they basically backed me into a corer provided no evidence provided no information were rude and not helpful whatsoever. They refused to explain the invoice they had sent me and how my parcel had magically expanded by almost 30cm and quadrupled in weight. Terrible company awful customer service charged me a fee of more than double the original cost with no clear answer. Please avoid these thieves.”

Helpful Report

Posted 4 years ago

“All good.Parcel picked up and delivered when stated,and kept fully upto date during travel.”

Helpful Report

Posted 4 years ago

“Always been very pleased.”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Good range of options for both collection and delivery; perfect service each time we have used, even during the busy period. No need to wait at a post office again!”

Helpful Report

Posted 4 years ago

“ok service. never refund o partial refund when miss 24h service”

Helpful Report

Posted 4 years ago

“Quick delivery”

Helpful Report

Posted 4 years ago

“I used Interparcel before Christmas and everything went smoothly. Package was picked up and delivered on time.”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews