Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All parcels i sent internationally to Malaysia and Switzerland reached there destinations”

Helpful Report

Posted 4 years ago

“Absolutely rubbish service, charged another £5 for nothing, the parcel still not delivered. I can't recommend this service!!! AVOID! AVOID! AVOID!”

Helpful Report

Posted 4 years ago

“No problems, very competitive prices for Parcel Force which is rated as the most reliable carrier.”

Helpful Report

Posted 4 years ago

“Dreadful service my parcel is still not delivered after 7 weeks. Company claims they are not responsible for chasing up orders or making sure deliveries are inline with service purchased. Worst customer service ever.”

Helpful Report

Posted 4 years ago

“I recently sent a parcel and it was returned due to EU bureaucracy regulations, and throughout the experience of being given information from interparcel customer service was either misleading or incorrect and when interparcel knowingly make mistake or customer service don’t do their job correctly, they won’t accept liability even though customer services and other departments make mistakes, I was given incorrect information, I was sent email asking for information that wasn’t even relevant to my parcel, I was receiving phone calls from UPS asking for authorisation letter, which interparcel should of submitted and I had to phone interparcel to ask why they hadn’t carried out the request I asked 5 days previously to submit letter to UPS, I was told, new staff member made mistake, and all you get is apology after apology, and their mistakes cost me money and they accept no liability if they make mistake. so if ever use interparcel and things go wrong, they go wrong spectacular and 99% when it goes wrong, it’s because of the incompetent staff at interparcel”

Helpful Report

Posted 4 years ago

“GB0200839504 This is a live reference number, I am awaiting delivery, however when I enter this on interparcel tracking app all I get No information from Tuffnel Which seems they off load to 3rd party courier. Where is my purchase????????”

Helpful Report

Posted 4 years ago

“I arranged for a parcel to be delivered to Spain (Birthday present). Having followed instruction with an online chat to ensure i filled out the paperwork correctly, my nephew still had to pay 30 euro in taxes to receive. I did the online chat to ensure that I completed the paperwork correctly as it was a present. Therefore I was not impressed and had to send my nephew money to cover this charge.”

Helpful Report

Posted 4 years ago

“Appalling service! My parcel has been stuck in Spain. They have taken no responsibility to resolve the situation claiming they are a third party and can not resolve the issue. Parcel force, the carrier I chose through interparcel say my contract is with interparcel! I have been informed I have to resolve the situation with a clearing agent in Spain myself which i have tried to do all replies are in Spainish! I have wasted hours and hours. Now I just want my parcel to be returned to the UK and interparcel aren't interested! ABSOLUTELY DISGUSTED ALL I WANT ARE MY PERSONAL BELONGINGS BACK!!!!!”

Helpful Report

Posted 4 years ago

“zero stars for customer care, communication and transparency.”

Helpful Report

Posted 4 years ago

“I sent a parcel to Spain via interparcel. The goods a faulty return. They used a third party supplier to transport the goods. The item eventually reached Spain and I mean eventually. They never reached there destination, they were returned to me months later with out explanation. Only on return did I get the reason why they were sent back. Plus a hefty bill for the return. The service was pitiful”

Helpful Report

Posted 4 years ago

“Interparcel is an unprofessional company that took my money and didn’t do the service. I paid £70 for a 8kg parcel to delivery to Spain. After more than a week waiting for any notice about it, I receive the parcel back at home. The explanation was: ‘it was unclear at customs’. It contained only naan bread, tea and sweets. I lost my money! NOT RECOMMENDED!!!0”

Helpful Report

Posted 4 years ago

“Can’t fault the system in uk but as soon as it hit South African shores it was all money again before they would release the parcel. For an estimated 5 day delivery took nearly 3 weeks to deliver the parcel to the recipient.”

Helpful Report

Posted 4 years ago

“When it works, it is great. As soon as a problem arise they crumble. No attempt at trying to understand the problem from the customer's perspective or doing anything to help resolve it. Incredibly dissapointed.”

Helpful Report

Posted 4 years ago

“excellent service.”

Helpful Report

Posted 4 years ago

“PLEASE AVOID USING THIS COMPANY !! They lost my item and provided very very poor and uncaring generic customer service Please feel free to contact me for the details”

Helpful Report

Posted 4 years ago

“Always efficient!”

Helpful Report

Posted 4 years ago

“Very disappointed. posted a parcel with inter parcel. a month later they are saying its over size Hit me with a bill £48 , I will never use of this company ever again nor recommend this company. Never give me proof that parcel was over size”

Helpful Report

Posted 4 years ago

“secure personalised eliverey,, not left on door step,, but made sure was picked up by me”

Helpful Report

Posted 4 years ago

“Absolutely god awful service. I Paid specifically for Saturday delivery as it was paramount i received this parcel on the day and it did not arrive. Emailed customer service and they failed to give me an update on where i the package is and when i would receive it. If you cannot deliver a saturday service do not offer it for a premium price or at all. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Web site is easy to use, giving a good overview of possible carriers. Paperwork straight forward , providing everything needed fot dispatch. One suggestion- make the cost of insurance available at the quotation stage, as i want to know total cost inc. Insurance when advertising an item for sald.”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews