Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fine, no problems.”

Helpful Report

Posted 3 years ago

“I left this review on Trust Pilot last week - you inboxed me and asked for a review - Incidentally, up to today's date, I still have no idea where my package is. Dead to me - one star is still too much Hello I have been on the phone with your employees for this entire week, trying to get a package collected. This package was booked and paid for on Thursday last - June 3. The collection date was set for Monday. Package was prepared and left at the reception area since Friday 4th. Every single day that has passed I have contacted your customer service line because I have had several delayed collections from you before......only to be told repeatedly that the package was set for collection that day. On one day I was even told that the driver came and the package was not ready....a damnable lie since it has been sat at the reception area for near a week and is quite visible to anyone who enters the building. I have a customer waiting for this item who has been in contact with me every day asking me what the delay is and I simply have run out of words. I am now faced with affording the customer a discount and possibly giving him the item free of charge in order that my reputation is not negatively impacted.....something, I take it your company cares little about - your reputation that is. Sadly, apologies will not do - your colleagues have done nothing but apologise. I will attempt to get my package to the customer another way. I think a refund is in order and please, do not insult me by sending me any more marketing emails. Your company has now become as dead to me as Hermes. RIP.”

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Posted 3 years ago

“Good and helpful. Delivery times shocking. Twice in the past week have we had failed deliveries to open storage facilities.”

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Posted 3 years ago

“Friendly efficient service.”

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Posted 3 years ago

“Delivered in time and good communication”

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Posted 3 years ago

“Competitive price. Good website. Easy process. Clear instructions. Astoundingly good service. Breathtakingly fast delivery. Excellent service.”

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Posted 3 years ago

“Love using Interparcel, easy to use site, great options and prices, the couriers have all been very polite and helpful. We use Interparcel regularly.”

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Posted 3 years ago

“Best service ever used to post parcels to Canada, so easy to use and parcels arrive within days of sending, couldn't be more impressed.”

Helpful Report

Posted 3 years ago

“I decided to use the parcel locker as there was one very near to where I live. When I got there the locker was out of action. And as you cannot change the mode of posting I had to drive to the next nearest one. I was not happy. If I'd known the locker was out of action I would have selected a different way of posting, probably going to a nearby shop which i know would be open. I won't use this method again.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Easy to use website, I have had no issues at all with Interparcel, their enhanced insurance rates are cheaper than rivals too.”

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Posted 3 years ago

“I'm so pleased. Simple to use and efficient. There I can find the best solutions for my shippings.”

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Posted 3 years ago

“The shipping and checkout process is simple and quick. I have not had any issues with delivery. I do not get constant e-mails with importation problems or surprise charges for extra weight or size that I used to get with Parcelhero.com. Happy customer :)”

Helpful Report

Posted 3 years ago

“Was very good then waited 4 days for a next day delivery x 2. Phoned them daily and on one particular day they told me the large parcels were collected when clearly they are still outside on view of my security cameras.”

Helpful Report

Posted 3 years ago

“We have used you for many years and never really had many problems if I have to be honest… however when we did have a problem it was never sold I was told that you’ve got a payout from UPS but you never passed on to us and you also never found out why our parcel was lost and then given to charity.. The parcel was never lost it just wasn’t looked for that’s the bit where we lost our interest in your company”

Helpful Report

Posted 3 years ago

“This is a great service. Excellent value for money too. I use Interparcel for business and for personal shipments. With three grandchildren at university there is always something they need and Interparcel makes this possible very quickly. In my opinion, it is far superior, and more economical than other carriers including Parcelforce. I would happily recommend Interparcel to everyone.”

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Posted 3 years ago

“Always use interparcel absolutely brilliant service”

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Posted 4 years ago

“Twice in the last month they have failed to tell me / call me /email me that my parcel hasn't been collected. My client had to call and tell me. I called Customer service and they said there is no guarantee for next day service even though I paid premium price. There is also no system in place where there is someone checking if items have been collected and delivered. It took me to call them to check their system. I was offered to rebook or a refund but in the same breath said if I rebook there is no guarantee they (DPD) will collect. Shoddy. Won't be using them again.”

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Posted 4 years ago

“They always deliver.”

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Posted 4 years ago

“Fantastic service, very efficient to use and plenty of options available to suit my requirements. The email notifications at each stage of the process are really handy - although there is also the choice available to opt out of this - but it meant I was able to keep the recipient updated with progress along the way. We will definitely use this service again at DSK Partners LLP.”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews