Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with prompt delivery. I have sent parcels to USA and Malayasia and they have been delivered safely within a few days. Easy to track too.”

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Posted 3 years ago

“Great service!All on time:)”

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Posted 3 years ago

“I have used them twice now and have had a fantastic service and quick delivery both times. The site and choosing the shipping company is easy to use. I’d definitely recommend them.”

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Posted 3 years ago

“Delivery on time, satisfied with service”

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Posted 3 years ago

“Found Interparcel very easy to book in parcels, also very helpful and courteous on the phone. It is such a shame when companies like Tuffnells and Hermes do not bother to turn up to collect parcels or even bother to contact you.”

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Posted 3 years ago

“A very good service. Things have always been delivered promptly and pick ups are 100% when they say they are going to be. I will continue to use them and the driver, who I have come to know, has always been helpful and keen to provide a service.”

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Posted 3 years ago

“I read the reviews for Interparcel and was a little dubious but for the incredible prices I took a chance. I am pleased to say the service has been excellent, I initially sent three parcels to Kiev and one to Guernsey, which were promptly picked up as stated and delivered without any problems. I have sent several more parcels to a family member in Kiev since and each time there has been no problems with pick up or delivery. My own experience with this company, has been a very good one.”

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Posted 3 years ago

“Interparcel is a great service! I have seen changes since TNT has gone and the delivery pickup's from Hermes is concerning. UPS is great and I will stick with using this courier for service. It would be great if I could pick anyone of the couriers but going forward until something is sorted ups is my best bet.”

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Posted 3 years ago

“delivery is good but in addition the service is responsive to problems associated with the delivery unlike some competitors”

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Posted 3 years ago

“Unfortunately, a package sent to Belgium over 2 months ago appeared to be held up in customs. I understand problems can occur, but the inability of Interparcel to deal with or even attempt to resolve the problem has been woeful. I have now joined the rank of online reviewers who wishes they could leave a no star review!”

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Posted 3 years ago

“Used many times now, for worldwide shipping requirements and always delivered on time, per the detailed tracking updates. Recipients very happy.”

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Posted 3 years ago

“2Kg parcel was picked up bang on time, and delivered to Australia in 4 days. This is the 3rd time i've used Interparcel and the service has been similarly efficient each time.”

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Posted 3 years ago

“Took far too long to deliver and package arrived damaged.”

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Posted 3 years ago

“Easy to use and good price comparison.”

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Posted 3 years ago

“Use interparcel all the time. Very reliable”

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Posted 3 years ago

“Very easy process and the collection was as arranged. My Parcel was delivered by the expected delivery time even in this Covid 19 situtation.”

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Posted 3 years ago

“I haven't used this for ages so don't know why I'm asked for a review. Must check banks.”

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Posted 3 years ago

“Easy no fuse delivery on time in tact thank you kindly”

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Posted 3 years ago

“Fine, no problems.”

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Posted 3 years ago

“I left this review on Trust Pilot last week - you inboxed me and asked for a review - Incidentally, up to today's date, I still have no idea where my package is. Dead to me - one star is still too much Hello I have been on the phone with your employees for this entire week, trying to get a package collected. This package was booked and paid for on Thursday last - June 3. The collection date was set for Monday. Package was prepared and left at the reception area since Friday 4th. Every single day that has passed I have contacted your customer service line because I have had several delayed collections from you before......only to be told repeatedly that the package was set for collection that day. On one day I was even told that the driver came and the package was not ready....a damnable lie since it has been sat at the reception area for near a week and is quite visible to anyone who enters the building. I have a customer waiting for this item who has been in contact with me every day asking me what the delay is and I simply have run out of words. I am now faced with affording the customer a discount and possibly giving him the item free of charge in order that my reputation is not negatively impacted.....something, I take it your company cares little about - your reputation that is. Sadly, apologies will not do - your colleagues have done nothing but apologise. I will attempt to get my package to the customer another way. I think a refund is in order and please, do not insult me by sending me any more marketing emails. Your company has now become as dead to me as Hermes. RIP.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews