Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,924 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,924 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY RELIABLE SERVICE I HAVE USED THEM ON AND OF FOR YEARS”

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Posted 3 years ago

“Although they were very late collecting, driver was very couteous and helpful. I have used them since and will do again in the future”

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Posted 3 years ago

“Seriously let down, paid for a next day service and goods arrived after 48 hours.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Fast service. Quick delivery.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Great easy timely service”

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Posted 4 years ago

“I use Interparcel for maybe 200 parcels a year and have always found them efficient and helpful.”

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Posted 4 years ago

“I spent extra money and selected a 24 hour service with Tufnells. Parcel was not delivered on time”

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Posted 4 years ago

“My parcel is meant to be tracked, and should of been delivered by now. But the tracking has stayed the same since leaving my home, so i do not even know where my parcel is”

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Posted 4 years ago

“Good experience 👍👍”

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Posted 4 years ago

“I've ha some good experience with them but some bad e.g. offering services which aren't correct especially around express shipping. I'm still waiting for a parcel to reach its destination 10 days later even though it was express 2 next day on their site.”

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Posted 4 years ago

“excellent service with very helpful staff.”

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Posted 4 years ago

“My package got declined at the border at Gatwick and I called up your sub contractor DPD and they said it is due to an admin fault from Interparcel as they are missing come code's for items but we need to speak to you for a refund. After making contact the story changed to what was in the box not what was told to us by the source itself and we still had to pay for domestic fees for the package. Not sure how can the reasons for declining be so different. I did ask your colleague what about the packages being opened but she did not do anything about it. Not sure why I took out your extra insurance if I'm not allowed to claim for lost items.”

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Posted 4 years ago

“Very quick and easy to use method of obtaining best value parcel services. Labels can be printed off ready for collection or drop off of parcels to be dispatched.,”

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Posted 4 years ago

“Was the first time using them and was not great. Bad customer service on the phone.... We are a local company and thought this could work well. We use another company and will continue to work with them”

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Posted 4 years ago

“So on 2 March 2021 I sent a parcel to my son who was working on a yacht in Genova. Due to the fiasco that the UK and EU governments have allowed to be created - absolutely no need for it really - by 19 April the parcel was still waiting to clear Customs in Milan but the boat was due to set sail for Mallorca that week. There would be nobody at the Genova address to collect the parcel. Last Friday, 4 June, Interparcel delivered the parcel intact back to my home address. I thought the contents would have been gone forever but Interparcel came through and, despite all current difficulties in getting anything shipped between the EU and the UK they managed to return my parcel to me. ABSOLUTE BLOODY HEROES. Well done you guys at Interparcel for going that extra mile. I would definitely use them again with implicit trust that they will deliver if it's at all possible.”

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Posted 4 years ago

“Always get book prices from Interparcel...Sometimes frustrating that the down load labels are slow to come through...overall a good service”

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Posted 4 years ago

“Fantastic service”

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Posted 4 years ago

“All parcels i sent internationally to Malaysia and Switzerland reached there destinations”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,924 reviews