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Interparcel Reviews

4.5 Rating 9,923 Reviews
89 %
of reviewers recommend Interparcel
4.5
Based on 9,923 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Interparcel Reviews
Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Although they were very late collecting, driver was very couteous and helpful. I have used them since and will do again in the future
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Posted 3 years ago
Seriously let down, paid for a next day service and goods arrived after 48 hours.
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Posted 3 years ago
Excellent service.
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Posted 3 years ago
Fast service. Quick delivery.
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Posted 4 years ago
Excellent service
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Posted 4 years ago
Great easy timely service
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Posted 4 years ago
I use Interparcel for maybe 200 parcels a year and have always found them efficient and helpful.
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Posted 4 years ago
I spent extra money and selected a 24 hour service with Tufnells. Parcel was not delivered on time
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Posted 4 years ago
My parcel is meant to be tracked, and should of been delivered by now. But the tracking has stayed the same since leaving my home, so i do not even know where my parcel is
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Posted 4 years ago
Good experience 👍👍
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Posted 4 years ago
I've ha some good experience with them but some bad e.g. offering services which aren't correct especially around express shipping. I'm still waiting for a parcel to reach its destination 10 days later even though it was express 2 next day on their site.
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Posted 4 years ago
excellent service with very helpful staff.
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Posted 4 years ago
My package got declined at the border at Gatwick and I called up your sub contractor DPD and they said it is due to an admin fault from Interparcel as they are missing come code's for items but we need to speak to you for a refund. After making contact the story changed to what was in the box not what was told to us by the source itself and we still had to pay for domestic fees for the package. Not sure how can the reasons for declining be so different. I did ask your colleague what about the packages being opened but she did not do anything about it. Not sure why I took out your extra insurance if I'm not allowed to claim for lost items.
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Posted 4 years ago
Very quick and easy to use method of obtaining best value parcel services. Labels can be printed off ready for collection or drop off of parcels to be dispatched.,
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Posted 4 years ago
Was the first time using them and was not great. Bad customer service on the phone.... We are a local company and thought this could work well. We use another company and will continue to work with them
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Posted 4 years ago
So on 2 March 2021 I sent a parcel to my son who was working on a yacht in Genova. Due to the fiasco that the UK and EU governments have allowed to be created - absolutely no need for it really - by 19 April the parcel was still waiting to clear Customs in Milan but the boat was due to set sail for Mallorca that week. There would be nobody at the Genova address to collect the parcel. Last Friday, 4 June, Interparcel delivered the parcel intact back to my home address. I thought the contents would have been gone forever but Interparcel came through and, despite all current difficulties in getting anything shipped between the EU and the UK they managed to return my parcel to me. ABSOLUTE BLOODY HEROES. Well done you guys at Interparcel for going that extra mile. I would definitely use them again with implicit trust that they will deliver if it's at all possible.
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Posted 4 years ago
Always get book prices from Interparcel...Sometimes frustrating that the down load labels are slow to come through...overall a good service
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Posted 4 years ago
Fantastic service
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Posted 4 years ago
All parcels i sent internationally to Malaysia and Switzerland reached there destinations
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Posted 4 years ago
Absolutely rubbish service, charged another £5 for nothing, the parcel still not delivered. I can't recommend this service!!! AVOID! AVOID! AVOID!
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Posted 4 years ago
Interparcel is rated 4.5 based on 9,923 reviews