Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not have been easier...weighed the parcel, paid the very reasonable fee and printed off the label. No problem dropping off at the local post office and learnt from my brother that the parcel arrived in no time at all. Very pleased.”

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Posted 4 years ago

“Great job parcel was delivered quickly and I was informed”

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Posted 4 years ago

“Terrible experience! Sent 4 parcels. One arrived. 2 got sent back (with correct address) and 1 lost! Will never use again and will NOT RECOMMEND! Useless company! Refusing to re-send the returned parcels claiming it was my fault, which is wasn't!”

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Posted 4 years ago

“I had lost one parcel and lost item and had refunded customer too. Paid postage cost too. What feedback will you expect?”

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Posted 4 years ago

“Price was amazing, collected from my door, arrived on time and intact and you don't need a printer! FANTASTIC! Why use anyone else. I am very impressed and very happy 😊”

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Posted 4 years ago

“Would only ever use interparcel it’s a very good service and price and from England to America next day delivery just WOW!”

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Posted 4 years ago

“Excellent service and good pricing”

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Posted 4 years ago

“Very efficient knowledgeable helpful parcel arrived in Australia after a very short time would definitely use them again”

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Posted 4 years ago

“Shame I have to make a review as it’s my first time using them. Packed an item in a cardboard box them with one layer of parcel film. Delivery driver came and said nothing, no messages, delivered perfectly fine. Week later I get a £10 charge as “the item was I inappropriately packaged”. Bunch of thieves, no attempt at all to show any proof from TNT there was a problem, no attempt to resolve the issue, they just wanted the fee. Last time I will use them.”

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Posted 4 years ago

“Perfect service, quick and very high standard. I would use it again.”

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Posted 4 years ago

“Lose my parcel is not nice”

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Posted 4 years ago

“I gave a 1 star because I couldn't give 0 stars! They offer no form of customer service and hide behind the terms and conditions. The collection and delivery dates displayed in big letters are only a guide and the customer service staff are robotic and don't care about your custom.”

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Posted 4 years ago

“Sometimes it seems that collections are not logged.but they do deal with tuffnells and have no problem with these”

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Posted 4 years ago

“Used Interparcel for years now, I like that you have a range of options, so no problem finding something to suit my specific needs for any parcel, I also like the simple interface for creating a quote. I see no reason why I wouldn't continue using them in the future A+++”

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Posted 4 years ago

“Good value and lots of choices.”

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Posted 4 years ago

“Parcel collected on time thank you.”

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Posted 4 years ago

“Excellent service, great communication and a smooth and easy transaction. Would recommend and use again.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“simple process and well delivered.”

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Posted 4 years ago

“An excellent service.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews