Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

“Well I did all they said and it’s still not been refunded so where is it ? No one seems to know and I havnt had my refund”

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Posted 4 years ago

“Excellent service and delivery on time and date quoted Highly recommended”

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Posted 4 years ago

“Beware of thieves !!! Caution !!! Collected but not delivered. My thing is gone :( Expensive thing- about £400 Terrible and sad !!!”

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Posted 4 years ago

“They collect, they deliver, and their charges are reasonable. What's not to like?”

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Posted 4 years ago

“Here's the latest in a long list of failures by Interparcel. We've been begrudgingly dealing with them for over a year now because it's the only way we can access a particular shipping service we need. If we could use someone else we would do so in a heartbeat. I cannot describe how much I hate giving this company our hard earned money. Collection booked for Monday 21st December. Collection failed (no show). Collection rebooked for Tuesday 22nd December. Contacted on the morning of Tuesday 22nd December to check the collection was going ahead. Advised collection was going ahead. Contacted on the afternoon of Tuesday 22nd December to check the collection was still going ahead. Advised that collection had failed (no show). Advised that we'd missed the cut off time for rebooking collection the following day (23rd December). Advised that they cannot rebook for collection now until 29th. "Computer says no" attitude. No interest in going out of their way to help. No interest in exercising any level of customer service beyond reading words off a screen. No acknowledgement of the pitifully poor level of service they're providing. Their only interest is in shifting blame which they do very effectively, always blaming the courier. Never willing to accept that they could have done any more to prevent the situation. This tells you all you need to know about Interparcel; the buck never stops with them and they'll deflect blame until blue in the face. So through no fault of our own, a collection that was booked in for the 21st, that failed on the 21st, and that failed again on the 22nd despite receiving reassurances that everything was ok, will now not be rebooked on the 23rd either, and won't be rebooked now until the 29th. ...And it'll almost certainly fail on the 29th as well. Why? ....because it's Interparcel. Why try harder when you've got a million in the bank eh?”

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Posted 4 years ago

“Here's the latest in a long list of failures by Interparcel. We've been begrudgingly dealing with them for over a year now because it's the only way we can access a particular shipping service we need. If we could use someone else we would do so in a heartbeat. I cannot describe how much I hate giving this company our hard earned money. Collection booked for Monday 21st December. Collection failed (no show). Collection rebooked for Tuesday 22nd December. Contacted on the morning of Tuesday 22nd December to check the collection was going ahead. Advised collection was going ahead. Contacted on the afternoon of Tuesday 22nd December to check the collection was still going ahead. Advised that collection had failed (no show). Advised that we'd missed the cut off time for rebooking collection the following day (23rd December). Advised that they cannot rebook for collection now until 29th. "Computer says no" attitude. No interest in going out of their way to help. No interest in exercising any level of customer service beyond reading words off a screen. No acknowledgement of the pitifully poor level of service they're providing. Their only interest is in shifting blame which they do very effectively, always blaming the courier. Never willing to accept that they could have done any more to prevent the situation. This tells you all you need to know about Interparcel; the buck never stops with them and they'll deflect blame until blue in the face. So through no fault of our own, a collection that was booked in for the 21st, that failed on the 21st, and that failed again on the 22nd despite receiving reassurances that everything was ok, will now not be rebooked on the 23rd either, and won't be rebooked now until the 29th. ...And it'll almost certainly fail on the 29th as well. Why? ....because it's Interparcel. Why try harder when you've got a million in the bank eh?”

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Posted 4 years ago

“II did exactly as expected. Thank you”

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Posted 4 years ago

“Great thank you”

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Posted 4 years ago

“Simple to use and efficient.”

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Posted 4 years ago

“Excellent company, that gives you access to the best and most competitive prices to ship goods anywhere in the world”

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Posted 4 years ago

“We have had 3 parcels in the last year damaged, we paid for extra insurance but list all claims”

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Posted 4 years ago

“Unfortunately, my parcel to Berlin was in the Netherlands on the expected delivery date and therefore was very late arriving at its destination. Slightly disappointing.”

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Posted 4 years ago

“Delivery men were great & very polite. They were very apologetic that due to COVID they couldn’t enter my house with my sofa but I totally understand the current situation that we all face.”

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Posted 4 years ago

“Used inter parcel several times now for deliveries to my family in Seattle. I and they can’t fault the service. All my parcels have been collected as stated and arrived within 2/4 days. Brilliant reliable service and good prices. Only fault we can find is that the service is not available from the US to GB. Why not Interparcel?”

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Posted 4 years ago

“It's been two week since I request to collect the parcel. but It hasn't collected yet!”

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Posted 4 years ago

“First rate, will be using again ☆☆☆☆☆”

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Posted 4 years ago

“Interparcel is my 1st choice when sending parcels. Always reliable with good communication so you know your parcel is in safe hands. Highly recommended!”

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Posted 4 years ago

“Collection for a large parcel was booked for Friday. The driver did not arrive. When I rang I was told they run out of time. Rebooked for Monday, waited in all day again and still didn’t arrive! 2 full days waiting in the house for someone that didn’t come. I took a holiday off work for this! Will never use Interparcel again!”

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Posted 4 years ago

“On collection strange van picked up without delivery note. I did not know who they were... chasing the head office they confirmed pallet is with them. Trough out tracking was not visible/ available ....every time I wanted to check on the pallet, I had to call head office and trust what I am told. I was given 3 days slot for the delivery at start. Driver turned up without any notification and refused to wait few minutes for someone to come. Who can in but expect client to wait for 3 consecutive days at home??? Now Interparcel charging for redelivery despite there was no way we could know when to be at the property. Whilst disputing the charge interparcel increasing the amount and sending scary letters about solicitors. Appalling service stressful experience!!!”

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Posted 4 years ago

“Great service. I have used Interparcel on numerous occasions and cannot fault the company. Also good value for money and great customer service.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Interparcel Reviews