Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Prompt, efficient and parcel arrived next day in USA. Very happy and would recommend.”

Helpful Report

Posted 4 years ago

“Very easy to use and all the parcels we have sent in the UK and to Spain were picked up and delivered on time. Only glitch was thanks to Brexit but they were very helpful in tracking that down.”

Helpful Report

Posted 4 years ago

“beware of this company! It's now 8 days and my suitcase is still in London waiting to b shipped to Costa Rica where I'm stuck due to Covid. It's been an endless back and forth of various documents that are NOT at all explained on their website, hopeless communication with their customer service who are just playing back standard non-committal responses. I've now been told it's going to be another 72 hours before I even know it the bag has been shipped. Then, only God knows how long it will take before I get my bag delivered. Interparcel for sure is clueless. Unacceptable! Can I have my money back please?”

Helpful Report

Posted 4 years ago

“Brilliant service lots of choice. Use al them time .”

Helpful Report

Posted 4 years ago

“have used interparcel on and off for several years however they are an intermediary and are useless when it comes to locating lost parcels and refuse to pay out for insurance on parcels that get lost are chasing 2 parcels they lost and they just sayn they are looking into it but don't actually do anything”

Helpful Report

Posted 4 years ago

“First time I have used them, and it will be the last. Booked and paid for a service to return some clothing to a PO BOX which the system allowed me to do and took my money. My parcel bounced round for a few days and was then returned back to me! Buried in their T's and C's it does say that they cannot deliver to a PO BOX, but their system still allows it to be inputted. One other thing: the tracking link that is supplied is as useful as a handbrake on a canoe. My parcel said it was delayed for 24 hours....for about 4 days. If your parcel arrives with no problems, you might be alright with this lot, but if you hit a snag, do not expect any help from them. My advice: look elsewhere.”

Helpful Report

Posted 4 years ago

“Sent parcel in Nov . Hermes lost it . Still waiting on 16th jan to get a reply and compensation ...NOT GOOD ENOUGH”

Helpful Report

Posted 4 years ago

“Used interracial to send Christmas presents to family. They were the cheapest at the time. Everything arrived safely.”

Helpful Report

Posted 4 years ago

“Used a few before interparcel not impressed, Then found Interparcel on the web and they were fantastic, cant fault them, everything went so smoothly, easy to use too, highly recommended. Thank you for the fantastic service.”

Helpful Report

Posted 4 years ago

“You came out best on internet search.”

Helpful Report

Posted 4 years ago

“Very efficient and good communication”

Helpful Report

Posted 4 years ago

“Loads of possibilities and prices offered, many loads cheaper than Post Office, and very quick and easy site to use. My go to for parcels, now, for both collection and drop off!”

Helpful Report

Posted 4 years ago

“Please please please don't use this company for any parcel service .they loose my 35 kg parcel and it's been 2.5 weeks and still can't locate it .if I call them first of all it takes me 30 mnts to reach them and the answer is still they are investigating .I loose my order I loose my business and my money with out any fault .”

Helpful Report

Posted 4 years ago

“Website easy to use, good choices of options, parcels have mostly been collected and delivered within timescales”

Helpful Report

Posted 4 years ago

“Great reliable service”

Helpful Report

Posted 4 years ago

“No control over the overseas couriers - No CONTACT! -2 parcels sent early Decembers not yet delivered on 01.02.21...very disappointed...AND NO REFUNDS!!”

Helpful Report

Posted 4 years ago

“Avoid at all costs. If there are any issues (and as you can see below there are plenty) they will wash their hands of the situation. Go direct to the courier.”

Helpful Report

Posted 4 years ago

“Very good service would recommend”

Helpful Report

Posted 4 years ago

“I had to wait for half an hour on the queue, but the service I received was excellent! Keep up the good work guys!”

Helpful Report

Posted 4 years ago

“UPS we’re at my door to pick up my documents before I’d finished printing the labelsand my son had received a text message before I told him his documents were on their way. The documents were really important and had to be with him in Italy before Dec 31st. They were delivered to him on the 29th as promised. Very impressed with the service and the tracking information was really useful. I would definitely use them again for speedy delivery of important documents.”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews