Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, integration with e-commerce sites is a great feature, contact is important and Interparcel provide that. Competitive prices.”

Helpful Report

Posted 4 years ago

“Do not use Inter Parcel their customer service is atrocious their delivery is not what they promise I paid for a priority service with FedEx and called before I paid and they told me yes you will arrive as stated in this is why you pay extra however the package did not arrive within the timeframe and I paid double the price absolute scam. Next time I will record The conversation and add the video to the link below”

Helpful Report

Posted 4 years ago

“**DO NOT USE INTERPARCEL TO SEND INTERNATIONALLY** Our business sends around 100 packages a month with Parcel Monkey, Interparcel and directly with couriers - we've had to endure Interparcel's shocking customer service over the last couple of months. Interparcel don't advertise this but they refuse to allow couriers to charge their account for any customs fees. So if for whatever reason the customer is unable to pay the customs fees (eg if Fedex don't leave a card) then you are unable to have the package delivered and it is returned to sender at your expense! Even if you offer to pre-pay the fees to Interparcel they still refuse. This happened recently and Interparcel were totally unhelpful. You're unable to speak directly with the courier (they will only speak to Interparcel) and Interparcel will simply hang up on you instead of waiting on the line to speak to the courier. There is literally no way to pay the fees and get the package delivered if the customer isn't contacted by the courier (as often happens). I would **STRONGLY** advise against using Interparcel for any international shipments. Save yourself the time and money and ship directly with the couriers (which now offer the same rates) or use Parcel Monkey (often better rates than Interparcel).”

Helpful Report

Posted 4 years ago

“AVOID. Because stole my parcel !!! Be careful, send only with insurance !!! :( :( “INTERPARCEL/TUFFNELLS - I CAN'T BELIEVE IT !!! Carried out an audit - the product was stolen. Large and expensive parcel. It's scary.”

Helpful Report

Posted 4 years ago

“After 5 attempts to collect my parcel using 2 different couriers you still didn't collect it. I had to take the item myself. To Norwich as it's my reputation at stake.”

Helpful Report

Posted 4 years ago

“Great service helpful”

Helpful Report

Posted 4 years ago

“I have used interparcel regularly for my business parcels but when a wooden bench arrived badly damaged, interparcel were very unhelpful. I was very disappointed to be so badly treated having sent so many parcels via them.”

Helpful Report

Posted 4 years ago

“Brilliant service and price can’t fault them at all. Have been telling our friends about them too.”

Helpful Report

Posted 4 years ago

“Great service, thank you. So quick”

Helpful Report

Posted 4 years ago

“I pressed the send info to the receipient but thought that was about delivery so she got labels in stead of me. She had to email them to me. I don't feel that part with Parcelforce was clear.”

Helpful Report

Posted 4 years ago

“The fact that months after I have used the inter[arcel service, I have now been asked to rate them, is in lne with the service I received which was slow and incorrect. I had at least 5 customer service e mails telling me that my items would be colledted on a ceratain day, none of which transpired. It went on for over a week before I managed to prersuade an inerparcel nominated courer, who was deliverng to me, to take it for me, even though he said he wasn't supposed to, but basically that van driver was the only really helpful person in the chain.”

Helpful Report

Posted 4 years ago

“INTERPARCEL/TUFFNELLS AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT! they rebooked for weds. no one turned up! they rebooked for thursday.again same lie. 'someone turned up' LIES RE; MY RING.COM!! GONE ELSEWHERE.... they are; USELESS. LIARS. WORTHLESS.”

Helpful Report

Posted 4 years ago

“Sent a valuable camera with them on a next day service. Two weeks later its has been returned, looking like it has been thrown about, walked over, stamped on, passed through endless vehicles and depots. To add insult to injury, Interparcel refuse to refund the cost of the original purchase. I have been using them years, sending hundreds of parcels with them and spending many thousands of pounds. I have always considered them to be a great company, but they are let down by appalling customer service. I refuse to use them any more.”

Helpful Report

Posted 4 years ago

“Sent a package and got it delivered back to myself the week after. It was a niece's birthday present and now won't get there in time. Customer service is as useful as a solar powered torch. DO NOT USE!”

Helpful Report

Posted 4 years ago

“It's pathetic. I sent the parcel from UK to India in September 2020. It was supposed to be delivered by 5th October. But it is not yet delivered. I choose FedEx for delivery. Never go with Interparcel. They never provide proper information about your parcel. They just take your money and forget about your belongings. When you ask for the insurance claim, they don't respond. I will never go with Interparcel again.”

Helpful Report

Posted 4 years ago

“I am very disappointed with Interparcel. I sent two International packages, selecting FedEx Priority because the estimated delivery dates were nearer in time, than if I were to send them by post or another courier. The first arrived at a Norwegian sorting office four days ago. and has not moved since. It was meant to be delivered at first on the 17th or 18th, then the 19th, but it appears to still be stuck. I chased on the day it was meant to be delivered, and was told it would be 24 hours until they got a response. I chased again today (more than 24 hours later) and was met by a woman with an arrogant attitude who seemed to have no interest in trying to help. She told me I should not expect a response until 72 hours has past since the request and the estimated delivery dates advertised have no bearing on reality. The tracking shows that the parcel has been stationary for 4.5 days. A responsible company would chase their International partner without waiting for the sender to enquire. Interparcel had taken the recipient's telephone number down wrong on both parcels, but the agent I spoke with came across as annoyed that I asked her to pass on the correct number to Interparcel's partner in Norway, so that they are able to contact the recipient to solve any problems. The other parcel is now stuck at the same sorting office and the tracking shows there is a problem. Interparcel appears to take no responsibility for the delay, and I now fear that the parcels will not arrive at all. The lack of accountability and arrogance displayed by the agent I spoke with is making my experience as a customer into a very stressful one. I would not recommend to anyone to use this company.”

Helpful Report

Posted 4 years ago

“Delivered everything I've sent so far no problem”

Helpful Report

Posted 4 years ago

“Much better than some of the other parcel brokers out there, didn't let me down Very competitive pricing also, but it's mostly about the service received In fact I first used them after being continually let down by a rival company, who I'll simply never use again If I could have got the tracking to work it would have been 5 stars ...... maybe it was my fault, but it could have been made simpler Will definitely use again”

Helpful Report

Posted 4 years ago

“Don't believe any of the positive reviews, they all must work for interparcel, THE worst courier service I have used, EVER. And I use couriers a LOT, but was 'fforced' to use them for a parcel being sent out of the England. They lie and give false information. Each of their staff give different answers/reasons/excuses. Very unreliable. Say they've attempted with collections when they have not. Forum sites awash with negative reviews.”

Helpful Report

Posted 4 years ago

“Excellent efficient service”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews