Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible service Absolutely terrible service £500 bike lost in transit No One knows where it went, where it was, who handled it Left my property and according to tracking ended up in a warehouse they use, THEN LOST INTO THIN AIR £25 compensation to add insult Terrible, very stressful time and customer service/ complaint manager did not care. DO NOT USE”

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Posted 4 years ago

“I have used your service twice now to send items to Australia with excellent results. From collection from my place in UK to my daughter in Australia in 4 days is just awesome. I would highly recommend it, thankyou.”

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Posted 4 years ago

“I sent a parcel to Russia via Interparcel. I messed up the customs invoice and the parcel would never have been able to be delivered because the tax would have been £1000s. An email to customer service at Interparcel led to the customs invoice being corrected very quickly and saved the day. Full marks to Interparcel. Good service and excellent prices.”

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Posted 4 years ago

“No problems at all. Very efficient service as always.”

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Posted 4 years ago

“In general Interparcel is a good system and I will use again - you get to choose the service you need at any particular time. I have marked them down due to two separate deliveries arriving damaged (more to do with individual couriers). My deliveries are decorative glass panels. The first was damaged through the packaging which I learned from and started using extremely protective packaging: hardboard and lots of bubble wrap plus paper. A second delivery was made with damage at a later date. Can't imagine HOW this happened.”

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Posted 4 years ago

“Hello users, I had a very bad experience with interparcel. For a start I used their service to send a product to another European country. Not only it never got to the P.O Box, they took over 3 weeks to answer me that the receiver didnt not answer/didnt take my shipment. Again its a po box and receives any shipment 24/7. After insisting that they had not done the service that I had requested, they didnt know where the parcel was. And it only gets worst. After more than40 days after - insisting that I wanted my parcel delivered where I had asked, I received back in my house the parcel with a surprise - I would have to pay again the shipment back to London. After back and forth emails with Stacy (seemed like a robot that does not know basic comunication) I, against my will and very disappointed, paid 26 pounds for a non service. INTERPARCEL IS A COMPLETE SCAM!!!!!”

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Posted 4 years ago

“Terrible service, extremely exhausting to communicate with when they lose your parcel. They will frustrate you, make you cry and push you till you are at your wit's end and have no choice but to take them to court. You lose a parcel but won't make a claim with the courier, they lack any sense of human compassion or empathy especially during this difficult time. They definitely aren't people but robots with no emotions! They believe they will get away with anything and it won't come back and bite them. Potential users be warned! I would give negative stars if I could”

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Posted 4 years ago

“Generally a good service although a little high as regards to cost.”

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Posted 4 years ago

“very bad service, my parcel has been delayed because of their poor service, not because of the courier itself. No proper feedback when contacting them. No proper checks on external companies they use to collect parcels. I will never use this company again.”

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Posted 4 years ago

“Your couriers let you down - booked a collection between 12 and 6 and the courier arrived at 11.00 o clock - not good enough. Product wasn't ready!!”

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Posted 4 years ago

“Fast collection, easy tracking. However my parcel sat in the depot in Houston for 2 weeks before finally being delivered after I complained. It was the first time I’d sent anything to the US and Interparcel did not help once the parcel had left the UK, they just gave me a link to the US carrier. I also found the documents difficult, you have to put in 3 lots of the barcode and delivery details but they have to be accessible, perhaps there should be some way of providing international posters with something to do this by, a clear folder/envelope or something.”

Helpful Report

Posted 4 years ago

“This company is dishonest and do not understand nor care about customer care or satisfaction. Their only motivation is making money without meeting the minimum requirements laid down by the consumer rights act which requires that they perform their service with reasonable care and skill and or delivering packages entrusted to them in a reasonable time frame. To further avoid their responsibilities they try to deprive their customers of their legal rights and even have their workers brainwashed to recite the monologue “we don’t give refunds” even after contacting this company over 10 times over a period of 27 days to establish the location of the package, which was supposed to be delivered in the time frame of 5 to 8 days. After 28 days and numerous empty assurances that the package “will be delivered tomorrow” I finally talked to Jim Bird the manager/associate director who assured me that the package would be “delivered tomorrow” I asked him if he was absolutely certain and he advised me that he was. I then broached the subject of compensation/refund and as expected he trotted out the practised and oft used, “we don’t give refunds” After further discussion he offered me a £10 discount off my next package, the package was not “delivered tomorrow”! However, not only was it not delivered, I received an email from them 4 days later advising me that “the package was being returned due to being incorrectly addressed”. After sending them a copy of a google map and verification of the address the package was finally delivered. I contacted Interparcel’s Mr Jim Bird and requested a refund of £40.90. This request remained unanswered until I sent a letter to the Managing Director advising him that, due to Interparcel’s refusal to amicably settle my dispute, court action may be necessary and my letter to him was in compliance with the Practice Direction on Pre-Action Conduct. The managing director did not respond, Mr Jim Bird did, once again trotting out the practised, “we don’t give refunds”. The response from Mr Jim Bird completely ignored the contents and requests within my letter before action and has left me with no other option than to proceed with full legal action.”

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Posted 4 years ago

“Great service, wouldn’t consider using anyone else!!”

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Posted 4 years ago

“Parcel never arrived, Hermes said it was damaged beyond repair. Contacted interparcel to send it on anyway, never heard anymore. I ended up out of pocket for the item and without it.”

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Posted 4 years ago

“Very quickly hassle-free delivery”

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Posted 4 years ago

“Very efficient service at very reasonable price. Would use again and recommend”

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Posted 4 years ago

“I had to give one star to be able to write the review , otherwise it would be zero . I used interparcel over a couple of years ago .i had Actuslly assumes it had gone out of business , hence a review so ling after I used it ! I sent - tried to send a parcel to Greece , within the weight limit ( 26kgs ) AND size limit . It never arrived .After two months of thinking that the postal service in Greece was at fault , I got a small parcel from interparcel with some of the contents of the parcel I sent (2kgs worth ) an extremely pleasant girl at interparcel tried to help by tracking it for me . She said she could see that the parcel was too big to send so there were splitting it up to send it back to me . It would be in 5 separate packages ....???? What on earth ??? First of all it wasn’t too big according to their web site and secondly why didn’t they send ALL of it to Greece . I never saw the rest of the parcel . The girl I doke to who tried to help was then ‘not available ‘ A woman then took over snd said the rest of the parcel had been delivered . There was no note in my letter box nor had any neighbours been given anything for me . She also denied opening the parcel and said their couriers wouldn’t have opened it either . It simply beggars belief that that firm is still operating . As far as I am aware it’s against the law to open a parcel addressed to someone else and nowhere on its website does it say it has permission to do so . The complaint letter I wrote got a very short answer saying the parcel had been delivered and signed ‘ the complaints team ! So in short DO NOT TRUST THIS COMPANY . I’ve never had an apology even from a new CEO ! I don’t have photos but I DO have a recording of the conversations as I’m hard of hearing snd sometimes need to listen to things twice”

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Posted 4 years ago

“Very good, competitive prices, good choice and good service. Thank you”

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Posted 4 years ago

“If I could leave a ‘no star’ I would! They have contacted me in September asking for evidence of size / weight of a a parcel I posted with them BACK IN MAY 5 months ago? Absolutely absurd with no way I can prove it having a bill to pay. I used to use them a lot, terrible customer service demanding money and threatening letters if I do not pay.”

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Posted 4 years ago

“I had booked & paid for a pickup of documents that I needed urgently & Fastway Couriers failed to pickup. So, as a result, I have to do a road trip of 6 hours to collect the documents.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews