Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,935 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get quotes, plenty of options and good prices.. Will definitely use again.”

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Posted 5 years ago

“Very easy to navigate. Delivery on time and I was kept informed Would definitely use again.”

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Posted 5 years ago

“Delivered promptly”

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Posted 5 years ago

“Excellent Service”

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Posted 5 years ago

“You owe me money for services not received due to a fault with the system and still haven't refunded me the money. Please investigate, then I can review properly. Happy to discuss.”

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Posted 5 years ago

“I would very happily recommend Interparcel. I had to return some items to China for refund. I found the choice of Interparcel services, clear & well priced. I picked my third party supplier via Interparcel, packed up the box & dropped it at my local newsagents. The tracking & service was absolutely first rate. I could log on to the Interparcel tracking and see exactly where my parcel was. Once it was delivered to its destination, I received a confirmation email. The process took 10 working days.”

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Posted 5 years ago

“Delivers on all levels the perfect parcel”

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Posted 5 years ago

“Delivered on time and pleasant delivery man”

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Posted 5 years ago

“Very impressed with service I received. Parcel picked on time and was tracked all the way to its destination.absolutely no problems at all”

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Posted 5 years ago

“5 STAR SERVICE VERY HAPPY”

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Posted 5 years ago

“Absolutely terrible service Absolutely terrible service £500 bike lost in transit No One knows where it went, where it was, who handled it Left my property and according to tracking ended up in a warehouse they use, THEN LOST INTO THIN AIR £25 compensation to add insult Terrible, very stressful time and customer service/ complaint manager did not care. DO NOT USE”

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Posted 5 years ago

“I have used your service twice now to send items to Australia with excellent results. From collection from my place in UK to my daughter in Australia in 4 days is just awesome. I would highly recommend it, thankyou.”

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Posted 5 years ago

“I sent a parcel to Russia via Interparcel. I messed up the customs invoice and the parcel would never have been able to be delivered because the tax would have been £1000s. An email to customer service at Interparcel led to the customs invoice being corrected very quickly and saved the day. Full marks to Interparcel. Good service and excellent prices.”

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Posted 5 years ago

“No problems at all. Very efficient service as always.”

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Posted 5 years ago

“In general Interparcel is a good system and I will use again - you get to choose the service you need at any particular time. I have marked them down due to two separate deliveries arriving damaged (more to do with individual couriers). My deliveries are decorative glass panels. The first was damaged through the packaging which I learned from and started using extremely protective packaging: hardboard and lots of bubble wrap plus paper. A second delivery was made with damage at a later date. Can't imagine HOW this happened.”

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Posted 5 years ago

“Hello users, I had a very bad experience with interparcel. For a start I used their service to send a product to another European country. Not only it never got to the P.O Box, they took over 3 weeks to answer me that the receiver didnt not answer/didnt take my shipment. Again its a po box and receives any shipment 24/7. After insisting that they had not done the service that I had requested, they didnt know where the parcel was. And it only gets worst. After more than40 days after - insisting that I wanted my parcel delivered where I had asked, I received back in my house the parcel with a surprise - I would have to pay again the shipment back to London. After back and forth emails with Stacy (seemed like a robot that does not know basic comunication) I, against my will and very disappointed, paid 26 pounds for a non service. INTERPARCEL IS A COMPLETE SCAM!!!!!”

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Posted 5 years ago

“Terrible service, extremely exhausting to communicate with when they lose your parcel. They will frustrate you, make you cry and push you till you are at your wit's end and have no choice but to take them to court. You lose a parcel but won't make a claim with the courier, they lack any sense of human compassion or empathy especially during this difficult time. They definitely aren't people but robots with no emotions! They believe they will get away with anything and it won't come back and bite them. Potential users be warned! I would give negative stars if I could”

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Posted 5 years ago

“Generally a good service although a little high as regards to cost.”

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Posted 5 years ago

“very bad service, my parcel has been delayed because of their poor service, not because of the courier itself. No proper feedback when contacting them. No proper checks on external companies they use to collect parcels. I will never use this company again.”

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Posted 5 years ago

“Your couriers let you down - booked a collection between 12 and 6 and the courier arrived at 11.00 o clock - not good enough. Product wasn't ready!!”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,935 reviews