Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Everything perfect!”

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Posted 4 years ago

“All good - no problems”

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Posted 4 years ago

“Interparcel lost my SOLD Keter SHED weighing 74kg, valued @ £444.99 within 24 hours of collection. Fools around, unsympathetic, unapologetic, and offers settlement of £25. Shocking and a NEW LOW!! Becky Blythe - Claims Supervisor, this is Appalling!!!”

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Posted 4 years ago

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Posted 4 years ago

“very good delivery service”

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Posted 4 years ago

“Excellent pick Up Liverpool and transportation to My daughter in Spain.”

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Posted 4 years ago

“A very efficient service, I will definitely use again.”

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Posted 4 years ago

“Excellent Service And Price!!!”

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Posted 4 years ago

“Perfect service. Quick to collect great communication. Parcel in Australia within a week. Would definitely recommend”

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Posted 4 years ago

“Terrible, unprofessional service. Interparcel broke my parcel, delivered half of it and I am still waiting on the other half and/or payment of the insurance value for it. Parcel was sent some 6 weeks ago and the customer services department is completely unresponsive, saying they will get back to me and then never do. After repeated chasing there is still no resolution. Completely unacceptable way to do business. AVOID - DO NOT USE THEM!”

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Posted 4 years ago

“This was my first time using interparcel. I used them as one of their couriers - Tuffnells - were able to collect the parcel from my home address the quickest. Also, they would provide their own label. 1)The driver collected the parcel a day later than agreed. 2) Driver did not provide a barcode that I could upload to prove To eBay that the item had been dispatched. 3) A day later interparcel web page was showing the parcel as “delivered” in contrast to what the recipient claimed. 4) after numerous calls to customer services it transpired that the driver had simply left the parcel on the buyers doorstep! No signatures. No photographs. Just plain left it unattended on their doorstep!!! 4) Interparcel customer service is atrocious! One representative claimed it was “normal to leave parcels” in this way “due to COVID 19.” (!!!!) It was extremely difficult communicating with them regarding this! 5) I finally opened a claim. Their claims department then demanded proof of the value of the shipped goods. I pointed out it’s not important how much I paid for the goods, it’s how much I sold them for that’s the crucial figure! Moreover, no matter what proof I provide regarding the monetary loss, interparcel will only pay the standard £25 compensation!! So why this song and dance about proof of value. So far that’s where we are at with this sorry affair! Conclusion: Interparcel are far from a professional set up. They seem to focus more on collecting their commission from courier companies than they do in ensuring a quality service. Worse of all is their attitude to complaints and Customer service!!! Avoid Avoid Avoid”

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Posted 4 years ago

“BEWARE ☠️☠️☠️ I booked and paid for a parcel collection and delivery by Interparcel.com. At £33.54 it want cheap but it was ParcelForce 48 so I thought 48 hours was good for the price. Interparcel sent my package to Preston instead of Halesworth in Suffolk. Despite all assurances, it failed to arrive 4 working days later. The “chat” staff were dismissive and arrogant saying no compensation was possible. They blamed ParcelForce even though the contract was with them. It is now 5 working days since I paid for this service and they still can’t tell me where my parcel is nor when it’ll be delivered. Their customer service is atrocious. Their system blatantly faulty as they themselves provided all labelling. They promise to email you updates but you never get a single one. They promise to chase the package up and let you know. NOT A WORD IN RESPONSE. They’ve taken your money and provide abysmal service, denying all liability which is shocking as my contract is firmly with Interparcel. AVOID USING THIS COMPANY OR YOU WILL BE SORRY”

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Posted 4 years ago

“This year, I have sent several parcels to Italy, one to Norway, one to Denmark and one to the Canary Island, Tenerife. All of them reached destination without any problems, and some even faster than expected. The one to Tenerife took longer but no idea why the small parcel was sitting in Madrid for a week. Maybe the Covid issue. I can know my parcel location by tracking it. Parcel pick up is fast and on time. I do not have any complain just satisfaction with this company. Highly recommend this courier service.”

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Posted 4 years ago

“Delivered to Australia much quicker ,than with the postal service”

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Posted 4 years ago

“Good value with excellent service, whole heartedly recommend”

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Posted 4 years ago

“Outstanding service. Always go the extra mile. From professionally emailing the recipient at every stage of delivery, to thoroughly and fairly investigating any courier mishaps, this company do everything they possibly can to provide us with outstanding delivery success rates. What's more, they dont insist upon tackily overbearing our customers with branding.”

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Posted 4 years ago

“On Thursday, I ordered a package pickup for the next day. Nobody showed up until Monday when I asked for a refund. I didn't get any e-mail or phone. Complete ignorance. If you care about time and quick service, avoid this company.”

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Posted 4 years ago

“Pretty poor, I now use Parcel2Go instead much better service. Booked a parcel in and no-one came to collect the following day when the website said it would, bearing in mind I paid for a next day delivery too. Stroppy woman said they dont guarantee any collections and I wouldn't be entitled to any refunds as it will still go on a next day service even though it my customer had to wait an extra day for it.”

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Posted 4 years ago

“Great customer service from Macey helping track my parcels through the US. Thank you!”

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Posted 4 years ago

“Best and cheapest site and the staff are really helpful. Taigen Helped me solve an issue which I am thankful for.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,925 reviews