Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,935 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La verdad que mi experiencia no ha sido muy buena. Mande un paquete a méjico el pasado 13 de julio y todavía no llegó. Nadie me dice nada . Tienen mi tlfno y email y no entiendo el porqué no me dicen nada así que será la última vez que usaré interparcel o parcel2go”

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Posted 5 years ago

“AVOID INTERPARCEL! I posted an expensive item in July 2020, Next day delivery to US. I send 60+ items a month and understand some go missing. I pay for insurance. I’ve called and emailed interparcel twice a week for 9 weeks! To the point where I’m sick of them saying ‘I’ll raise it with FedEx and get back to you’ (then not getting back to me so I have to call again). So, after waiting another 10 days for their response I tried to start complaint procedures. Guess what!! They are above complaint! It’s in their small print that they aren’t responsible for lost items. The response to my complaint... ‘I’ll raise it with FedEx and get back to you’. My complaint is with interparcel. They are the ones fobbing me off week after week. Ignoring my emails. Ignoring my request to start complaint proceedings. My advice? Get your quote from Interparcel’s site then go direct to the courier. Cut interparcel out of the equation. That way, should an item clearly get lost in the post you can talk directly with a company who isn’t above the law. Above complaint. Above giving a hoot cos ‘they aren’t responsible’. I’ve put my order No. on this review. I will bet I’ll get an email from interparcel saying ‘I’ll raise it with FedEx and get back to you’ I refunded my customer £175. Plus I’ve paid £60 for the item to get lost and about £8 insurance. And you’d think they would value customers of 15 years. They don’t. interparcel will ignore you until you ‘go away’. The MOST frustrating form of customer service.”

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Posted 5 years ago

“Couldn’t give less than one star. If your parcel gets there great, however if you have to contact customer services they do reply quickly with “ we will look into it “ and that is it. Ask how to make a claim for a missing parcel that you have paid extra insurance on again “ we will look into it “ after a month and repeated asking you get upgraded to “urgent request “ and still waiting. No advantage for using a broker”

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Posted 5 years ago

“Paid for tuffnells by 12 service booked for a tuesday by friday Tuffnells had still not collected. Complete waste of time. Having read reviews and noticing how many 1 star reviews decided it was best not to trust this service. The high star reviews do not seem genuine reports. In interparcels defence they have refunded me quickly although they should take note of customer feedback and not sell “by 12 “ services if their providers dont adhere to it.”

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Posted 5 years ago

“Have used inter parcel quite a few times now and every time has been straightforward and easyparcels delivered in tact and on time. Good prices too!”

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Posted 5 years ago

“They lied to me, didn't return calls, ignored emails, missed every deadline and failed to resolve my case fairly or on time, without apology. The worst customer service I have ever had.”

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Posted 5 years ago

“Great service, very competitive prices.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Recommended by a friend, I am very impressed with the service offered - first class”

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Posted 5 years ago

“picked up when they said they would Sent message on arrival Good delivery to my grandson”

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Posted 5 years ago

“Everything perfect!”

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Posted 5 years ago

“All good - no problems”

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Posted 5 years ago

“Interparcel lost my SOLD Keter SHED weighing 74kg, valued @ £444.99 within 24 hours of collection. Fools around, unsympathetic, unapologetic, and offers settlement of £25. Shocking and a NEW LOW!! Becky Blythe - Claims Supervisor, this is Appalling!!!”

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Posted 5 years ago

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Posted 5 years ago

“very good delivery service”

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Posted 5 years ago

“Excellent pick Up Liverpool and transportation to My daughter in Spain.”

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Posted 5 years ago

“A very efficient service, I will definitely use again.”

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Posted 5 years ago

“Excellent Service And Price!!!”

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Posted 5 years ago

“Perfect service. Quick to collect great communication. Parcel in Australia within a week. Would definitely recommend”

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Posted 5 years ago

“Terrible, unprofessional service. Interparcel broke my parcel, delivered half of it and I am still waiting on the other half and/or payment of the insurance value for it. Parcel was sent some 6 weeks ago and the customer services department is completely unresponsive, saying they will get back to me and then never do. After repeated chasing there is still no resolution. Completely unacceptable way to do business. AVOID - DO NOT USE THEM!”

Helpful Report

Posted 5 years ago

Interparcel is rated 4.5 based on 9,935 reviews