Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always deliver the goods in more ways than one”

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Posted 4 years ago

“The delivery date I was given was missed by several days meaning an important birthday was missed. Very disappointing.”

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Posted 4 years ago

“I had a package sent via interparcel to Central America. They used UPS and it has been 2 months of back and forth communication between UPS and myself. The package was small. Less than 2kg. (A shoe box) I have contacted interparcel help desk 3 times and received not reply for help. It seams once you purchase from them they disregard their customers. Would not use again or recommend.”

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Posted 4 years ago

“Excellent service from Interparcel. I regularly send parcels to my daughter in the USA, I have tried several different couriers and have found Interparcel to be by far the best. The courier who comes to collect is polite and efficient, the tracking service is easy to follow, the cost is very competitive and my parcel arrives at my daughter's house within a few days. Thank you very much Interparcel.”

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Posted 4 years ago

“I booked a collection and delivery with this company three weeks ago and it has been a nightmare from start to finish. The collection was two days late and then this company has somehow managed to lose a 100kg double van seat. The problem being that after speaking to 5 or 6 of the customet service staff and emailing the director of the company the servicd i received was awful. This company is clearly just a broker and the they have no real lines of communication with the couriers they rely on to move your parcel. The customer service team are less than helpful and I will not be using this awful company again. You are better to go direct the courier rather than this broker.”

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Posted 5 years ago

“Interparcel provide a great price comparison platform for finding a suitable courier. I've used them for over 10 years for UK & international packages and it's only Hermes who have let the side down.”

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Posted 5 years ago

“I was worried by the awful reviews I had read but I needn't have worried. My parcel was picked up when it was supposed to be, the driver put the bar coded label on and I received it in France 4 days later. It probably would have been even quicker but it was over a weekend. I called inter parcel to find out who the French delivery company was and the woman on the phone was very helpful. I would use them again.”

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Posted 5 years ago

“Excellent service & great value”

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Posted 5 years ago

“Goood servis”

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Posted 5 years ago

“$1300 to have my goods shipped to UK and returned because Interparcel failed to inform me there was a tax duty owning. No email, no text, nothing. Interparcel are not a professional shipping company.”

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Posted 5 years ago

“the web site at midday said pick up Monday. It wasn't booked until Monday. No pickup, and no explanation until I rang. The web site seems to not have a system for a quick quote”

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Posted 5 years ago

“Booked a collection with DPD today. Never showed up. Never never use DPD. Interparcel basic ly gave me my money back. I wanted and paid for a collection and never got one. UPS From now on never DPD.”

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Posted 5 years ago

“Not happy about the way you deal with lost good”

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Posted 5 years ago

“I send parcels to my daughter on a regular basis who lives and works in Paris.I always use Interparcel to book my parcels with UPS.Collect from my home and it is deivered in Paris in 3 days.Never had a problem with this service nor any damage to boxes.Would recommend this company.”

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Posted 5 years ago

“Using Parcel Force via Interparcel. Very happy. Compared to Parcels2Go and Hermes, it's two different galaxies. From parcels disappearing but signed for fraudulently and no interest in investigating it to now often early next day delivery, we are ecstatic.”

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Posted 5 years ago

“A parcel has been lost and in spite of my repeatedly contacting them I have not heard back at all. My Ebay customer has demanded and received a refund. To make matters even worse their price was 2-3 times higher than one of their competitors. Unfortunately I only found this out after sending another, similar, package. I will not use Interparcel again.”

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Posted 5 years ago

“Perfect service, have used Interparcel for years both for business and personal use. Great price and services.”

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Posted 5 years ago

“Perfect service”

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Posted 5 years ago

“Customer service operative completely indifferent to concern about delayed collection. Tone of voice was though I was massively inconveniencing her simply by querying delay. No apology, just a dismissive "well, what do you want me to do about it?". Awful customer service, in keeping with what many others have said about Interparcel's telephone help service. They're simply not interested in pleasing or retaining customers.”

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Posted 5 years ago

“After reading the reviews for tuffnells who I booked through this company. I was very worried to say the least. I opted for the extra cover for a £900 bicycle. I needn't have worried. First class service from both companies. Package picked up Friday from north Yorkshire and delivered Monday in London. Tracking was spot on with every action recorded. Arrived in one piece with no damage. My thanks to both companies”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,925 reviews