Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“my parcel arrived 3 days before i expected it,very efficient, well done”

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Posted 5 years ago

“First class service, reliable and easy to use. Always use especially if sending over seas.”

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Posted 5 years ago

“Beware do not use. Driver picked up mountain bike parcel then marked the tracking as no longer required (basically he has stolen it). No way to claim. Utterly disappointed considering the previous excuses and chasing up for it to be collected. I wish I never bothered.”

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Posted 5 years ago

“Absolutely terrible. Paid for a Saturday delivery (at a £30 surcharge) for the courier to deliver on Monday instead. Phoned and they said that they don't even offer Saturday delivery on the service I paid for so it must be my mistake unless I can prove it.”

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Posted 5 years ago

“Lost my parcel and weren't interested to help at all.”

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Posted 5 years ago

“Easy and quick”

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Posted 5 years ago

“Only giving them one star a I have to give something. They offer £25 refund if the package is not delivered on time, but when it happened to us, they offered us 45p which is the difference between 24 hour and 48 hour delivery apparently. Even went as far as to say we were lucky to get that. NOT TO BE TRUSTED. AVOID AT ALL COSTS!”

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Posted 5 years ago

“Wouldn't use this service, nothing but trouble. Have no say on collections or deliveries being 3rd party. Been waiting a week for my delivery to be collected and was promised it was booked each time Go direct with the courier's”

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Posted 5 years ago

“I paid for a small A4 package containing “very important documents” to be delivered, it was tracked plus I paid for a signature delivery to be sure. This was over a week ago. They attempted 1 delivery and claimed no one was in!!! Complete lies as I know the accountant was in waiting for my parcel. They failed to deliver the second day, now my parcel has gone missing! I have telephoned 3 times, today at customer service the first young lady who sounded half asleep was so uninterested and blamed the Covid-19 the supervisor was even worse. No apology, no promise of the company bending over backwards to find my parcel, nor did she try and reassure me, she just said she would e mail Hermes! Then repeated the company’s policy’s that it’s not their responsibility if a parcel goes missing. So I won’t hear for days! I paid for this service! How can a parcel go missing? Has it gone to someone else? Has it been binned? Has the courier opened my parcel? A parcel can not just disappear! This company have caused me great stress and upset. I can not resolve this issue nor can I replace those documents. I wish I had never used them, I certainly would not recommend them.”

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Posted 5 years ago

“Used Interparcel for many years, always deliver and go above and beyond a few, Love their easy to track parcel system and would use everytime I need to move packages around the globe.”

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Posted 5 years ago

“This is a brilliant services. Much cheaper than Royal Mail”

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Posted 5 years ago

“Very competitive & efficient. Easy to use. Quick collection & delivery to the USA. Would strongly recommend.”

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Posted 5 years ago

“Perfectly delivered”

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Posted 5 years ago

“Fast and friendly service. Taigen was particularly quick to respond to a query and followed up with an email to ensure everything was received.”

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Posted 5 years ago

“Fast service, great customer service! Would recommend! Thank you!”

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Posted 5 years ago

“Dead line failed. Boxe damaged due to poor handling Communication very poor”

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Posted 5 years ago

“pick up and delivery as advertised”

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Posted 5 years ago

“Easy to use the site. I find very useful to get a rough idea of transport cost before advertising. It allows me to give potential buyer options before committing.”

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Posted 5 years ago

“Site is very easy to use and where I have needed telephone support it has been there for me.”

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Posted 5 years ago

“Very competitive”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,925 reviews