Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used inter parcel for many years and will continue to do so. This company does exactly what it says and in the very rare occasion of a hick-up their customer service are curteous and extremely able to sort it.”

Helpful Report

Posted 5 years ago

“on the ball and helpful sure to go back”

Helpful Report

Posted 5 years ago

“UPS booked through Interparcel made no attempt to deliver parcel and marked it as being returned to sender. Spoke with live chat who said this: “UPS are returning the goods due to Covid-19. I am very sorry” They wouldn’t go into any more detail to why. Simply “Covid-19” is not a reason nor valid explanation. They should not have accepted the order if they weren’t at least going to attempt to deliver it. GB9182127009”

Helpful Report

Posted 5 years ago

“Le carton d'origine etait explose et avait etait remballe a l'aeroport de transit a Paris (CDG). Dommages legeres constates aux series de livres y contenus dans le carton.”

Helpful Report

Posted 5 years ago

“All easy, no problems”

Helpful Report

Posted 5 years ago

“Third time if using Interparcel. Pick up on time and kept informed of progress of parcel. Best way of sending presents etc with added bonus of costing less than post office”

Helpful Report

Posted 5 years ago

“We use Interparcel to send parcels to France; all items have arrived in good condition, quickly and at a reasonable price.”

Helpful Report

Posted 5 years ago

“If I could leave zero stars I would! I leave in London close to Camden town, my flat is on a main road in a medium big building. This Is what happened the day of my delivery: The delivery guy was insistently ringing at my flat, without even give me the time to reach the intercom in order to open the door of the building. So when I’ve opened the building’s door I have waited outside my flat for 15 minutes, which is more then necessary to walk the stairs that connect the door of the building to the common terrace in which all flats are. I have waited and waited until I thought it could be someone who rang at the wrong house. Half an hour later my neighbor knocked at my flat with my parcel, saying that it have been left in the stairs of the building. So this means that the delivery guy didn’t even attempted to deliver it, and someone could have stole my parcel since it was left unattended in a common area where hundreds people walks every day! In the parcel there were my medicines from Italy, that I was anxiously waiting since I can’t find them in uk! So if someone would have stole them because of the irresponsible and disrespectful behavior of the delivery guy, I would have gone through a lot of health troubles!”

Helpful Report

Posted 5 years ago

“Have used Interparcel for some years because they make it very easy to choose the right service for your particular item(s) Had no problems with delivery and you are told when your parcel is delivered plus they are much less pricey than other companies.”

Helpful Report

Posted 5 years ago

“Absolutely great, and the DPD delivery to Portugal was also spot on.”

Helpful Report

Posted 5 years ago

“BEWARE Interparcel is a middle person and therefore will pass on responsibility to the actual courier. The actual courier will then pass it back to Interparcel and you’re left with apologies but no solutions. This has happened to me twice now. Apologies and refund received but it has cost me more money to get a shipment delivered due to failure of courier Tuffnels which was booked through Interparcel. (Interparcel kept saying pick up Tue, then it was Wed and then it was Thu). As I paid for and needed parcel by Wed I was left no choice but to cancel and make alternative arrangements at an added expense (and lots of time wasted waiting and phoning). The courier Tuffnels kept saying no one at pick up address which was not true (someone wasted 2 days waiting between 9 and 6!). Interparcel just repeats what the courier tells them. Lesson - do not use Interparcel but book direct with a courier. And never use Tuffnels as they clearly tell porky pies. And no this was not a one of issue with Interparcel as I had a similar experience not that long ago.”

Helpful Report

Posted 5 years ago

“Very good service, fast and reliable Good value for money”

Helpful Report

Posted 5 years ago

“terrible experience. Parcel should be collected on 17th of february and finaly got into the courier 21st. Delivery took 13days to be finaly delivered on 5th of March! They refused to get me refund as it wasn't included in money back guarantee! I wouldn't recommend if you want get your parcel quickly.”

Helpful Report

Posted 5 years ago

“Great service, really helpful, thank you Taigen Moore.”

Helpful Report

Posted 5 years ago

“Item was not delivered by UPS as they advised it was refused by the recipient, who confirmed there was no attempt to deliver. UPS then confirmed they sent it to the wrong address. Package was then returned to me, damaged, inside and outside. Opened a claim as I took full cover on it but Interparcel argues this was a restricted item (containing glass) and therefore no refund is possible under the claim... Which to me is not the point as it would have never happened if UPS would have delivered to the right address in the first place. Customer service only sends pre-written emails back and it is impossible to get proper answers until calling them. Very disappointing. Stay away from this company.”

Helpful Report

Posted 5 years ago

“Always very good, very helpful and very efficient with competitive prices.”

Helpful Report

Posted 5 years ago

“Using Interparcel for two companies in my family they surcharged £9.60 because we sent a (very securely packaged) shipment without packing it in a cardboard box! Despite the UPS collection agent telling us the box wasn't needed & the parcel arriving safely & securely with our customer - they wouldn't reconsider the charge & threatened legal action if unpaid. Very foolish business decision Interparcel & now they have lost my business for good. Watch out for extra charges folks!”

Helpful Report

Posted 5 years ago

“Hello Everyone ! I am using Interparcel over two years for shipments abroad . I absolutely love the web-site . It is very easy to use and very clear how to place the order and print the lables and how to post . Great service , good value for money . Just love it . Anna K- S , Edinburgh March 2020”

Helpful Report

Posted 5 years ago

“Very happy with the service”

Helpful Report

Posted 5 years ago

“DO NOT USE!!! Guaranteed collection but no driver turned up on day 1. After speaking to Interparcel and Tuffnells guaranteed collection for day 2. Still no collection after taking 2 days off of work. Then guaranteed collection on Saturday by Interparcel but now been told they don't make collections on Saturdays. Absolutely awful customer service, with phone calls cut off and no return.”

Helpful Report

Posted 5 years ago

Interparcel is rated 4.5 based on 9,925 reviews