Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a small A4 package containing “very important documents” to be delivered, it was tracked plus I paid for a signature delivery to be sure. This was over a week ago. They attempted 1 delivery and claimed no one was in!!! Complete lies as I know the accountant was in waiting for my parcel. They failed to deliver the second day, now my parcel has gone missing! I have telephoned 3 times, today at customer service the first young lady who sounded half asleep was so uninterested and blamed the Covid-19 the supervisor was even worse. No apology, no promise of the company bending over backwards to find my parcel, nor did she try and reassure me, she just said she would e mail Hermes! Then repeated the company’s policy’s that it’s not their responsibility if a parcel goes missing. So I won’t hear for days! I paid for this service! How can a parcel go missing? Has it gone to someone else? Has it been binned? Has the courier opened my parcel? A parcel can not just disappear! This company have caused me great stress and upset. I can not resolve this issue nor can I replace those documents. I wish I had never used them, I certainly would not recommend them.”

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Posted 5 years ago

“Used Interparcel for many years, always deliver and go above and beyond a few, Love their easy to track parcel system and would use everytime I need to move packages around the globe.”

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Posted 5 years ago

“This is a brilliant services. Much cheaper than Royal Mail”

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Posted 5 years ago

“Very competitive & efficient. Easy to use. Quick collection & delivery to the USA. Would strongly recommend.”

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Posted 5 years ago

“Perfectly delivered”

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Posted 5 years ago

“Fast and friendly service. Taigen was particularly quick to respond to a query and followed up with an email to ensure everything was received.”

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Posted 5 years ago

“Fast service, great customer service! Would recommend! Thank you!”

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Posted 5 years ago

“Dead line failed. Boxe damaged due to poor handling Communication very poor”

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Posted 5 years ago

“pick up and delivery as advertised”

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Posted 5 years ago

“Easy to use the site. I find very useful to get a rough idea of transport cost before advertising. It allows me to give potential buyer options before committing.”

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Posted 5 years ago

“Site is very easy to use and where I have needed telephone support it has been there for me.”

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Posted 5 years ago

“Very competitive”

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Posted 5 years ago

“I have used inter parcel for many years and will continue to do so. This company does exactly what it says and in the very rare occasion of a hick-up their customer service are curteous and extremely able to sort it.”

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Posted 5 years ago

“on the ball and helpful sure to go back”

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Posted 5 years ago

“UPS booked through Interparcel made no attempt to deliver parcel and marked it as being returned to sender. Spoke with live chat who said this: “UPS are returning the goods due to Covid-19. I am very sorry” They wouldn’t go into any more detail to why. Simply “Covid-19” is not a reason nor valid explanation. They should not have accepted the order if they weren’t at least going to attempt to deliver it. GB9182127009”

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Posted 5 years ago

“Le carton d'origine etait explose et avait etait remballe a l'aeroport de transit a Paris (CDG). Dommages legeres constates aux series de livres y contenus dans le carton.”

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Posted 5 years ago

“All easy, no problems”

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Posted 6 years ago

“Third time if using Interparcel. Pick up on time and kept informed of progress of parcel. Best way of sending presents etc with added bonus of costing less than post office”

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Posted 6 years ago

“We use Interparcel to send parcels to France; all items have arrived in good condition, quickly and at a reasonable price.”

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Posted 6 years ago

“If I could leave zero stars I would! I leave in London close to Camden town, my flat is on a main road in a medium big building. This Is what happened the day of my delivery: The delivery guy was insistently ringing at my flat, without even give me the time to reach the intercom in order to open the door of the building. So when I’ve opened the building’s door I have waited outside my flat for 15 minutes, which is more then necessary to walk the stairs that connect the door of the building to the common terrace in which all flats are. I have waited and waited until I thought it could be someone who rang at the wrong house. Half an hour later my neighbor knocked at my flat with my parcel, saying that it have been left in the stairs of the building. So this means that the delivery guy didn’t even attempted to deliver it, and someone could have stole my parcel since it was left unattended in a common area where hundreds people walks every day! In the parcel there were my medicines from Italy, that I was anxiously waiting since I can’t find them in uk! So if someone would have stole them because of the irresponsible and disrespectful behavior of the delivery guy, I would have gone through a lot of health troubles!”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,937 reviews