Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely great, and the DPD delivery to Portugal was also spot on.”

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Posted 5 years ago

“BEWARE Interparcel is a middle person and therefore will pass on responsibility to the actual courier. The actual courier will then pass it back to Interparcel and you’re left with apologies but no solutions. This has happened to me twice now. Apologies and refund received but it has cost me more money to get a shipment delivered due to failure of courier Tuffnels which was booked through Interparcel. (Interparcel kept saying pick up Tue, then it was Wed and then it was Thu). As I paid for and needed parcel by Wed I was left no choice but to cancel and make alternative arrangements at an added expense (and lots of time wasted waiting and phoning). The courier Tuffnels kept saying no one at pick up address which was not true (someone wasted 2 days waiting between 9 and 6!). Interparcel just repeats what the courier tells them. Lesson - do not use Interparcel but book direct with a courier. And never use Tuffnels as they clearly tell porky pies. And no this was not a one of issue with Interparcel as I had a similar experience not that long ago.”

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Posted 5 years ago

“Very good service, fast and reliable Good value for money”

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Posted 5 years ago

“terrible experience. Parcel should be collected on 17th of february and finaly got into the courier 21st. Delivery took 13days to be finaly delivered on 5th of March! They refused to get me refund as it wasn't included in money back guarantee! I wouldn't recommend if you want get your parcel quickly.”

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Posted 5 years ago

“Great service, really helpful, thank you Taigen Moore.”

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Posted 5 years ago

“Item was not delivered by UPS as they advised it was refused by the recipient, who confirmed there was no attempt to deliver. UPS then confirmed they sent it to the wrong address. Package was then returned to me, damaged, inside and outside. Opened a claim as I took full cover on it but Interparcel argues this was a restricted item (containing glass) and therefore no refund is possible under the claim... Which to me is not the point as it would have never happened if UPS would have delivered to the right address in the first place. Customer service only sends pre-written emails back and it is impossible to get proper answers until calling them. Very disappointing. Stay away from this company.”

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Posted 5 years ago

“Always very good, very helpful and very efficient with competitive prices.”

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Posted 5 years ago

“Using Interparcel for two companies in my family they surcharged £9.60 because we sent a (very securely packaged) shipment without packing it in a cardboard box! Despite the UPS collection agent telling us the box wasn't needed & the parcel arriving safely & securely with our customer - they wouldn't reconsider the charge & threatened legal action if unpaid. Very foolish business decision Interparcel & now they have lost my business for good. Watch out for extra charges folks!”

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Posted 5 years ago

“Hello Everyone ! I am using Interparcel over two years for shipments abroad . I absolutely love the web-site . It is very easy to use and very clear how to place the order and print the lables and how to post . Great service , good value for money . Just love it . Anna K- S , Edinburgh March 2020”

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Posted 5 years ago

“Very happy with the service”

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Posted 5 years ago

“DO NOT USE!!! Guaranteed collection but no driver turned up on day 1. After speaking to Interparcel and Tuffnells guaranteed collection for day 2. Still no collection after taking 2 days off of work. Then guaranteed collection on Saturday by Interparcel but now been told they don't make collections on Saturdays. Absolutely awful customer service, with phone calls cut off and no return.”

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Posted 5 years ago

“Interparcel are THE worst courier booking company. We have proof of a driver forging a customer's signature to say a parcel was delivered, which has now been classed as lost and another parcel that was lost, which they denied had been collected from our premises; until we provided proof on our CCTV. A parcel going to Italy was delayed; we were not informed and now have to pay AGAIN to have it delivered. Their excuse is that we should have tracked the parcel; which is totally impractical, given that we are trying to run a business. They dismiss any complaints and could not care less. I would not use them again, I'd rather deliver the parcel myself!”

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Posted 5 years ago

“Quick efficient service at a very reasonable price”

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Posted 5 years ago

“Customer Service Advisor Laura Brookes easily dealt with the one query that was raised with a pleasant professional manner. Using Interparcel to send a heavy parcel to the USA was a good experience. The price was fine, service quick and the recipient was happy. Definitely recommend this courier service.”

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Posted 5 years ago

“I have always found Interparcel easy to get a quote, fairly priced and the paperwork simple to use. This is not my first use and the real proof will be the delivery of my packages back into the U.K.”

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Posted 5 years ago

“A reliable service, which following on from a competitor who failed was good !!”

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Posted 5 years ago

“AWFUL COMPANY - my parcel never arrived with my customer after 31 days. They have now closed the delivery and will not refund me for my order. I have obviously had to refund my customer so are now out of pocket...I know what comes next...interparcel will now charge me for the item to be returned to me...How can an item shipped to italy not arrive with my customer after 31 days...AVOID”

Helpful Report

Posted 5 years ago

“AWFUL COMPANY... WILL NEVER USE THEM AGAIN After 31 days and still no delivery, they have closed the delivery and will not refund me. I have had to refund my customer and are therefore out of pocket. Interparcel won't refund me for my delivery even though nothing ever arrived. I know how this works now..They then send me a bill for the item to be returned to me...DO NOT USE THEM”

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Posted 5 years ago

“very pleased. progress information was good and was receive quickly”

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Posted 5 years ago

“Iris was very swift to helping me with my query, thank you very much.”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,936 reviews