Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

“I sent 8 parcels of which only 2 arrived at the accurate address. 5 went to a completely different address, had not that person been honest they too would not have reached my son. 1 didn’t make it at all. Its apparently delivererd or stolen. Over 1 month back and forth they said the case was closed. I was not compensated for my loss and paid about $170 for safe delivery. I would not recommend this company to anyone at all. The only thing this company is good for is snapping up your money losing your parcels and then the case is closed. See you later.”

Helpful Report

Posted 5 years ago

“We are still awaiting the parcel after trying to make contact with DPD (BRT). They cannot find the address, yet I saw one of their vans only a kilometre away on that same day they stated they could not find us. They only needed to check with Poste Italiane or the Commune to get directions, but they are plain lazy.. The latest is that I have to drive 30 miles (60 miles) round trip to pick it up. That I am not doing!!!!!! Awaiting their next move.....”

Helpful Report

Posted 5 years ago

Good Afternoon. This review relates to an order you sent to North Shields which had no issues. I cannot locate any orders that you have sent to Italy with Interparcel. Please can you remove this review if it is not intended for us.

Posted 5 years ago

“Efficient and easy to use”

Helpful Report

Posted 5 years ago

“The follow up is terrible. I entered the pickup on Wednesday evening on Thursday around 2.30 i called as it hadn't been picked up. Usual reply its booked in and will be collected before 5. Yeah right, I knew it wouldn't. Next morning I called to report failed pickup. The reply, I'm glad you called failed pickups are not automatically re-booked..... What kind of service is that?? Around 3.30 Friday it still had not been picked up so I called and asked to speak to the manager, what a joke ...procedures don't allow that anyway after a long hold I was assured the girl had spoken to the driver who assured it would be picked up that night. Guess what..no pickup. I was astounded on Saturday afternoon when a driver called unexpected and collected the parcel. Not good enough Interparcel.”

Helpful Report

Posted 5 years ago

“Wouldn’t recommend to anyone Interparcel is a terrible service. It has been 1 month since I booked for a pick up and my parcels haven’t been collected yet. Every time they say they came to collect the parcels and nobody was there in the premise to attend them. Most of the time people were there in the place. If we ask for a specific time which the person will come to pick up they say they can’t give us a time. The person will come to collect between 9am to 5pm. What do they expect us to do? Do they want us to take a day off from work and wait until the the parcel to be collected? They should give us a specific time so that I can make sure someone is home I will take a permission for an hour or 2 and stay home. They are not ready to do it. In other services like Australia post they notify us with a specific time before collecting the parcels. Furthermore The customer service representatives are very rude. I talked to them over the phone several times. But the way they handle the customers is unprofessional. I regret that I selected this horrible service. They should do the pickup ASAP or they should refund my money back”

Helpful Report

Posted 5 years ago

“Wouldn’t recommend to anyone Interparcel is a terrible service. It has been 1 month since I booked for a pick up and my parcels haven’t been collected yet. Every time they say they came to collect the parcels and nobody was there in the premise to attend them. Most of the time people were there in the place. If we ask for a specific time which the person will come to pick up they say they can’t give us a time. The person will come to collect between 9am to 5pm. What do they expect us to do? Do they want us to take a day off from work and wait until the the parcel to be collected? They should give us a specific time so that I can make sure someone is home I will take a permission for an hour or 2 and stay home. They are not ready to do it. In other services like Australia post they notify us with a specific time before collecting the parcels. Furthermore The customer service representatives are very rude. I talked to them over the phone several times. But the way they handle the customers is unprofessional. I regret that I selected this horrible service. They should do the pickup ASAP or they should refund my money back”

Helpful Report

Posted 5 years ago

“I have only used interparcel with UPS but the collection & delivery service has always been excellent with no issues, and online customer help was always efficient in helping resolve my queries. The only minus is that interparcel does not seem to provide an option to connect - or interface with - customer's eBay accounts (which other companies like parcel2go do offer, so I have sometimes used parcel2go instead as it's that much more convenient and I still get good service, also eBay tracking details are populated automatically. With most deliveries now being eBay based, I think Interparcel need to hire an IT guru URGENTLY to add this eBay-linking feature to the interparcel website, otherwise the competition is going to take their customers.”

Helpful Report

Posted 5 years ago

“Have used them 100's of times, when things go well they offer a reasonable service BUT their customer service is shocking, they have no interest in lost parcels, failed collections etc etc. If a parcel collection is missed they don't even rebook it, thats the customers responsibility. Is suspect a lot of the reviews on trustpilot are paid for fake reviews, for a real opinions on this company just google 'interparcel review money saving expert' they average 1 star on that review site.”

Helpful Report

Posted 5 years ago

“Fantastic service, fantastically competitive. Very easy to use the website.”

Helpful Report

Posted 5 years ago

“Recently had some parcels delivered by Interparcel very efficient service easy to track . Recommended”

Helpful Report

Posted 5 years ago

“Veey good service.My goods got to the destination safe,and it was something very expensive.”

Helpful Report

Posted 5 years ago

“Parcel delivered as requested with friendly uplift .”

Helpful Report

Posted 5 years ago

“I bought 2 items on Ebay for a Cancer Charity Karaoke event to be delivered by Hermes. Hermes by the way will hire anyone with a vehicle, mostly foreigners. The parcels were to be delivered to my College where I work. But the Polish driver failed to deliver the parcels 3 times, saying there was no access, and even lied at one point saying the receptionist wouldn't take them. And after a few complaints to Hermes, he finally delivered one parcel, but accompanied with another man, demanding to speak to me in a very aggressive manner. I needed the other parcel desperately so I contacted Interparcel again, who promised they would chase it up, and get back to me the following day, but nobody returned my call. Consequently I rang every day for nearly 2 weeks, sometimes spending 20 min’s on the phone. In the end I finally got a call back from Interparcel informing me that Hermes could not find my parcel, and closed the case declaring it lost, with no apologies whatsoever. So on top of all the expense I have incurred in phone calls chasing the parcel up, It’s also cost me £40 to replace it. But just to add insult to injury, Hermes are now chasing me for £3.89 for another parcel I sent, claiming it was a couple of centimetres to big. And although I supplied Interparcel with a suppliers document stating the size and weight of the item, Interparcel have disregarded the information. And Mrs Katie Harman from Interparcel has hounded me few weeks, treating me like a liar and a criminal, threatening to take court action if I did not pay the fine. The excess parcel size was actually only .89p, but Hermes thought it appropriate, to stick another £3.00 on top of that for admin costs. I have since paid the fine, but informed Interparcel that despite me being a loyal customer for many years, I will never use Interparcel or Hermes ever again.”

Helpful Report

Posted 5 years ago

“Very easy to use. I have the added convenience of a local shop being less than a five minute walk away.”

Helpful Report

Posted 5 years ago

“Did everything as expected.”

Helpful Report

Posted 5 years ago

“Second time I’ve used the service and second time they failed to pick package up after taking a day off work. Surely in the 21st century they’d have a system where they can contact you to let you know if they are having difficulties. Pen an paper list with phone numbers would be sufficient. Obviously don’t care about getting negative views neither!”

Helpful Report

Posted 5 years ago

“all tight my girl Rhiannon, excellent service & bit of a sort too ;)”

Helpful Report

Posted 5 years ago

“Just wanted to put a review for Rhiannon who was incredibly helpful sorting out my order, would definitely recommend the service.”

Helpful Report

Posted 5 years ago

“Extremely rude and arrogant customer service team. It does not matter who you speak to, the problem is never Interparcel’s fault...I have had several problems with the services they provide and there is never an apology. A phone call to pay a UPS packaging fee to them was even met with an extremely rude person on the other end of the phone...”

Helpful Report

Posted 5 years ago

“Shocking. By all means use the interparcel website to gauge pricing but just book direct with the courier. They're just a 3rd party adding a commission on top. I booked a same day collection which never showed up. I was assured it had been rebooked for the following day and they had raised a complaint with the courier but here we are on day two with no collection. If you're sending anything time sensitive, swerve these. This is the third and final time I've been let down by Interparcel so I hope this review helps other out.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Interparcel Reviews