Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“I have been using Parcel force priority via interparcel for several months and have not encountered any problems. x”

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Posted 5 years ago

“Parcel delivered without incident”

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Posted 5 years ago

“Very good service , for me”

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Posted 5 years ago

“Excellent service. Easy to use, reliable and good value for money.”

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Posted 5 years ago

“Quick & easy way to find the right delivery option. It saves so much time searching all the options for each parcel. I've used Interparcel many times over the past 6 years and never had a problem. Highly recommended.”

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Posted 5 years ago

“I want this in sweden”

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Posted 5 years ago

“Fast, reliable & fair price.”

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Posted 5 years ago

“waited for three days for a collection which never turned up. rebooked after day two knowing full well that the 'problem' they were having still existed and so I wasted three days waiting in for something I paid for that never came. Staff are rude, incompetent and liars as well. Avoid”

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Posted 5 years ago

“DO NOT USE THIS COMPANY.......... THEY ARE AN ABSOLUTE CON AND THEN THREATEN YOU DEMANDING THEIR MONEY....I send numerous parcels and then I get an email from interparcel demanding I owe them money as the parcel exceeded the dimensions I listed... They said the item was over 2.5 meters which is absolute rubbish they had no interest in the information I sent over to them!! They then sent me emails which were very intimidating never heard anything then weeks later received a letter threatening to take me to court absolute joke I will never ever be using this company again and I would strongly advise if you dont want any hassle. WORST COMPANY EVER DO NOT USE.....Staff are very rude and antagonising especially Stacey worst customer service ever....I will be taking this further interparcel its not over yet.......”

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Posted 5 years ago

“Prompt delivery”

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Posted 5 years ago

“No problem with their service as such, but their website is weak in so many areas. It never improves from my user perspective from completing the forms to shipping label information. Book a parcel and you'll see.”

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Posted 5 years ago

“Awful service. Used UPS service and was told they had tried to deliver but no one was in (she was), the tracking said it had been delivered to reception (there is no reception at her address) with no address or clue where this reception was. 36 hours later my client was told that it had been taken to an access point where she had to rummage through a room full of parcels to find her own. After numerous emails Interparcel refuse to accept that anything they did was wrong and my client gets no refund for the inconvenience. Not only that, they will not even slightly apologise. If this was the budget service I might understand, but it wasn't.”

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Posted 5 years ago

“Offers a good range of services at good prices”

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Posted 5 years ago

“I paid extra to speed up delivery, my parcel took a week longer than I'd paid for and looked like it had been kicked all of the 160 miles here. Damaged, slow, expensive, embarrassing customer service. In future I will stay far far away from this joke of a parcel delivery system”

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Posted 5 years ago

“Very Disappointed i sent a parcel to a customer never received it but there was a signature, witch DOSE NOTE belong to the customer, email interparcel for more information so i can report to the police for fraud, and now there changing there tune saying it was lost. but there a signature , just trying to brush me OFF. NOWAY GOING ALL THE WAY WITH THIS ONE SICK OF LOSE PARCELS With Inter parcel. 100s parcels over the last year or so never again, looks like i will going to PARCELS 2 GO , Very poor service and poor Communions.”

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Posted 5 years ago

“brilliant.”

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Posted 5 years ago

“Very happy with service, have used before and will continue to do so. Thank you.”

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Posted 5 years ago

“Despite paying for insurance and watching the courier drop the guitar amp I had shipped in front of me, I was refused any compensation for the extensive internal damage to the amp. Totally useless. Avoid.”

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Posted 5 years ago

“Appalling customer service response to a consignment / order that was supposed to be delivered by 12pm on Friday. Consignment arrives 3 mins shy of three days later than the Friday deadline, which we paid extra for. Stock customer services response is nothing we can do. At the least I had to refund my customer. Shame on you Interparcel.”

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Posted 5 years ago

“Don't ever use Interparcel, trust me, they just don't care about customer service. I have been let down once gain with them not picking up a parcel and simply respond with "no problem" when I explain the seriousness of missing the pickup.”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,925 reviews