Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY.......... THEY ARE AN ABSOLUTE CON AND THEN THREATEN YOU DEMANDING THEIR MONEY....I send numerous parcels and then I get an email from interparcel demanding I owe them money as the parcel exceeded the dimensions I listed... They said the item was over 2.5 meters which is absolute rubbish they had no interest in the information I sent over to them!! They then sent me emails which were very intimidating never heard anything then weeks later received a letter threatening to take me to court absolute joke I will never ever be using this company again and I would strongly advise if you dont want any hassle. WORST COMPANY EVER DO NOT USE.....Staff are very rude and antagonising especially Stacey worst customer service ever....I will be taking this further interparcel its not over yet.......”

Helpful Report

Posted 6 years ago

“Prompt delivery”

Helpful Report

Posted 6 years ago

“No problem with their service as such, but their website is weak in so many areas. It never improves from my user perspective from completing the forms to shipping label information. Book a parcel and you'll see.”

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Posted 6 years ago

“Awful service. Used UPS service and was told they had tried to deliver but no one was in (she was), the tracking said it had been delivered to reception (there is no reception at her address) with no address or clue where this reception was. 36 hours later my client was told that it had been taken to an access point where she had to rummage through a room full of parcels to find her own. After numerous emails Interparcel refuse to accept that anything they did was wrong and my client gets no refund for the inconvenience. Not only that, they will not even slightly apologise. If this was the budget service I might understand, but it wasn't.”

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Posted 6 years ago

“Offers a good range of services at good prices”

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Posted 6 years ago

“I paid extra to speed up delivery, my parcel took a week longer than I'd paid for and looked like it had been kicked all of the 160 miles here. Damaged, slow, expensive, embarrassing customer service. In future I will stay far far away from this joke of a parcel delivery system”

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Posted 6 years ago

“Very Disappointed i sent a parcel to a customer never received it but there was a signature, witch DOSE NOTE belong to the customer, email interparcel for more information so i can report to the police for fraud, and now there changing there tune saying it was lost. but there a signature , just trying to brush me OFF. NOWAY GOING ALL THE WAY WITH THIS ONE SICK OF LOSE PARCELS With Inter parcel. 100s parcels over the last year or so never again, looks like i will going to PARCELS 2 GO , Very poor service and poor Communions.”

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Posted 6 years ago

“brilliant.”

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Posted 6 years ago

“Very happy with service, have used before and will continue to do so. Thank you.”

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Posted 6 years ago

“Despite paying for insurance and watching the courier drop the guitar amp I had shipped in front of me, I was refused any compensation for the extensive internal damage to the amp. Totally useless. Avoid.”

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Posted 6 years ago

“Appalling customer service response to a consignment / order that was supposed to be delivered by 12pm on Friday. Consignment arrives 3 mins shy of three days later than the Friday deadline, which we paid extra for. Stock customer services response is nothing we can do. At the least I had to refund my customer. Shame on you Interparcel.”

Helpful Report

Posted 6 years ago

“Don't ever use Interparcel, trust me, they just don't care about customer service. I have been let down once gain with them not picking up a parcel and simply respond with "no problem" when I explain the seriousness of missing the pickup.”

Helpful Report

Posted 6 years ago

“rubbish company, rubbish service. i ordered the collection service on last thursday, should be collected on last friday. waited until 6.30pm, driver never showed up, and under the tracking it showed been collected at 12.54pm. The driver definitely tell a lie. reported and Interparcel raised the investigated for a whole day. waited another whole day (monday), nearly 5pm, the customer service team said ok we will rebooked the collection again on Tuesday(yesterday). no more any explanation, and have no idea what happened. accept and waited. YOU KNOW WHAT!!!!??? NOT COME AGAIN. SUCH A DRAMATIC COMPANY. KEEP LIVE CHAT AND CALL SERVICE TEAM, FINALLY GIVE UP. ASKED REFUND AND BOOKED THE SERVICE ON PARCEL2GO BY THE UPS SERVICE, WHICH COMES VERY ON TIME AND SO APPRECIATED. MY GERMANY PARCEL FINALLY COLLECTED TODAY AROUND 3PM BY UPS(PARCEL2GO). NOW RECEIVED RIDICIOUSLY EMAIL FROM INTERPARCEL, WHICH SAID THE PARCEL WAS BEEN COLLECTED BY THE HERMES, THEY WILL CHARGE ME MONEY BACK?????? EXERCISE ME..... UNITL THIS MOMENT, I NEVER EVER SEEN THE HERMES DRIVER, AND I HANDOVER MY PARCEL TO UPS UNIFORM DRIVER. NOW HERMES SAID THE DRIVER COLLECTED AGAIN??? AND CHARGE ME BACK? CALLED BACK TO INTERPARCEL, THEY SAID WILL RAISED THE INVESTIGATED AGAIN, AND WILL EMAIL ME BACK. OMG... WHAT THE HELL SERVICE? ARE YOU OPEN TO PUNISHMENT YOUR CUSTOMER, PLEASE HEADACHE. ANYWAY, I HAVE TRACKING NUMBER FOR UPS, CAN PROVED IT WAS BEEN COLLECTED BY UPS. AND LET'S SEE WHAT , WHERE, WHO, AND HOW THE HERMES COLLECTED THE PARCEL FROM MY SIDE, AND I HAVE NO IDEA. IF I CAN PUT ZERO, I WILL NO IT, BUT THE WORST IS 1 STAR. SO JUST LEAVE IT TO LET UR GUYS KNOW THIS MESS STORY.”

Helpful Report

Posted 6 years ago

“I have never had such a bad experience. My package was meant to arrive within 2 days. It was held up at customs, apparently for tax I.D. requirements, yet was released ( how ?) then held up again and a tax I.D. number was required by the recipient, plus a very odd fee of $37.22 for 'Government charges and brokerage fees'. This is on top of the £'s I had already paid. Nothing I have ever sent to the U.S.A. before has incurred these charges. Interparcel will not accept any responsibility whatsoever and refuses to reimburse me, saying the 2 days delivery is a 'rough estimate'. Hey, if it was going to take 8 days, I could have paid 1/2 the cost with another company. Appalling. Save your money and work with someone reputable.”

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Posted 6 years ago

“Very poor. Service non existent. Avoid. Never turned up between 8am and 9pm Saturday and collection now down as not needed. Paid nearly £30 to wait in all day for someone who didn’t show. Now I have a customer I need to apologise too, but one that I can’t update as Interparcel have no customer service at weekends. Don’t claim to provide a service if you can’t provide the support. Very poor indeed. Full refund will be requested first thing Monday morning.”

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Posted 6 years ago

“Great service as usual”

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Posted 6 years ago

“Excellent service. Reliable, reasonably priced too!”

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Posted 6 years ago

“Easy to use website, and gives a wide range of results. Has the added advantage over some other websites that insurance cover is included.”

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Posted 6 years ago

“Really good service, rarely a problem, then easy to get hold of customer service and they have always been really helpful. Would definitely recommend.”

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Posted 6 years ago

“Excellent, very effricient and pleasent to talk to when I've needed to.”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,937 reviews