Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“rubbish company, rubbish service. i ordered the collection service on last thursday, should be collected on last friday. waited until 6.30pm, driver never showed up, and under the tracking it showed been collected at 12.54pm. The driver definitely tell a lie. reported and Interparcel raised the investigated for a whole day. waited another whole day (monday), nearly 5pm, the customer service team said ok we will rebooked the collection again on Tuesday(yesterday). no more any explanation, and have no idea what happened. accept and waited. YOU KNOW WHAT!!!!??? NOT COME AGAIN. SUCH A DRAMATIC COMPANY. KEEP LIVE CHAT AND CALL SERVICE TEAM, FINALLY GIVE UP. ASKED REFUND AND BOOKED THE SERVICE ON PARCEL2GO BY THE UPS SERVICE, WHICH COMES VERY ON TIME AND SO APPRECIATED. MY GERMANY PARCEL FINALLY COLLECTED TODAY AROUND 3PM BY UPS(PARCEL2GO). NOW RECEIVED RIDICIOUSLY EMAIL FROM INTERPARCEL, WHICH SAID THE PARCEL WAS BEEN COLLECTED BY THE HERMES, THEY WILL CHARGE ME MONEY BACK?????? EXERCISE ME..... UNITL THIS MOMENT, I NEVER EVER SEEN THE HERMES DRIVER, AND I HANDOVER MY PARCEL TO UPS UNIFORM DRIVER. NOW HERMES SAID THE DRIVER COLLECTED AGAIN??? AND CHARGE ME BACK? CALLED BACK TO INTERPARCEL, THEY SAID WILL RAISED THE INVESTIGATED AGAIN, AND WILL EMAIL ME BACK. OMG... WHAT THE HELL SERVICE? ARE YOU OPEN TO PUNISHMENT YOUR CUSTOMER, PLEASE HEADACHE. ANYWAY, I HAVE TRACKING NUMBER FOR UPS, CAN PROVED IT WAS BEEN COLLECTED BY UPS. AND LET'S SEE WHAT , WHERE, WHO, AND HOW THE HERMES COLLECTED THE PARCEL FROM MY SIDE, AND I HAVE NO IDEA. IF I CAN PUT ZERO, I WILL NO IT, BUT THE WORST IS 1 STAR. SO JUST LEAVE IT TO LET UR GUYS KNOW THIS MESS STORY.”

Helpful Report

Posted 5 years ago

“I have never had such a bad experience. My package was meant to arrive within 2 days. It was held up at customs, apparently for tax I.D. requirements, yet was released ( how ?) then held up again and a tax I.D. number was required by the recipient, plus a very odd fee of $37.22 for 'Government charges and brokerage fees'. This is on top of the £'s I had already paid. Nothing I have ever sent to the U.S.A. before has incurred these charges. Interparcel will not accept any responsibility whatsoever and refuses to reimburse me, saying the 2 days delivery is a 'rough estimate'. Hey, if it was going to take 8 days, I could have paid 1/2 the cost with another company. Appalling. Save your money and work with someone reputable.”

Helpful Report

Posted 5 years ago

“Very poor. Service non existent. Avoid. Never turned up between 8am and 9pm Saturday and collection now down as not needed. Paid nearly £30 to wait in all day for someone who didn’t show. Now I have a customer I need to apologise too, but one that I can’t update as Interparcel have no customer service at weekends. Don’t claim to provide a service if you can’t provide the support. Very poor indeed. Full refund will be requested first thing Monday morning.”

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Posted 5 years ago

“Great service as usual”

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Posted 5 years ago

“Excellent service. Reliable, reasonably priced too!”

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Posted 5 years ago

“Easy to use website, and gives a wide range of results. Has the added advantage over some other websites that insurance cover is included.”

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Posted 5 years ago

“Really good service, rarely a problem, then easy to get hold of customer service and they have always been really helpful. Would definitely recommend.”

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Posted 5 years ago

“Excellent, very effricient and pleasent to talk to when I've needed to.”

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Posted 5 years ago

“Excellent service and kept informed every step of the way, first class.”

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Posted 5 years ago

“Inexpensive and reliable if you are not in rush with the delivery of your parcel.”

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Posted 5 years ago

“Parcel delivered on Saturday 17 th Aug I checked the progress on line no problem, great service”

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Posted 5 years ago

“All is ok, except price compared to Parcel2Go, they are cheaper”

Helpful Report

Posted 5 years ago

“This is the worst shipper ever. They have no clue where your shipment is, and their excuse is a lack of scan points?! Non sense. All parcels passes through multiple scan points, but if they are not connected to their 3rd or 4th party shipper, they don't have visibility. Their inability to track packages is due to their lack of up to date technology to link up with these shippers. If you don't want to lose your packages, DO NOT USE INTERPARCEL. NOT WORTH THE SAVINGS.”

Helpful Report

Posted 5 years ago

“Horrible service - parcel not delivered - no matter how many times you contacted Customer Service- would never ever use.”

Helpful Report

Posted 5 years ago

“Please do not use this company. Two months after delivery was picked up and paid for they now say they can't deliver to my address and are charging more than initial delivery to have my parcell returned to me....I have 7 days or they will destroy my parcell and still charge me....great service eh!!!!!”

Helpful Report

Posted 5 years ago

“I have used interparcel.com for a few years now and have found them to be the best. They are a fine organization with superb staff. They are all very helpful. A special thanks to Leanne Irish and Tanya for their assistance. I would give them a five star rating. Gilbert Bradley”

Helpful Report

Posted 5 years ago

“We use Interparcel a lot for customer collections, they are easy to use and a quick delivery back.”

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Posted 5 years ago

“The easiest way to send a parcel to the other side of the world.”

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Posted 5 years ago

“Delivered safely within the timeframe. Great service. Many thanks.”

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Posted 5 years ago

“Very good price, pickup easy. Very pleased”

Helpful Report

Posted 5 years ago

Interparcel is rated 4.5 based on 9,925 reviews