Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AmyB really helpful. Tried making sense of what I could/couldn't send to the USA on the website Prohibited List (which is confusing!) and Amy clarified in minutes all my questions. Thanks AmyB”

Helpful Report

Posted 6 years ago

“My previous review stands as submitted.”

Helpful Report

Posted 6 years ago

“First class service from Francesca. She very quickly sorted out a local problem regarding the tracking of a parcel. Many thanks.”

Helpful Report

Posted 6 years ago

“Very good service will used again”

Helpful Report

Posted 6 years ago

“Good tracked service. used numerous times. never had a problem - europe or USA”

Helpful Report

Posted 6 years ago

“the representatives lie through their teeth in every phone call. tell the truth it goes down better. still waiting on my delivery posted last Saturday. scanned Edinburgh, 0746. 15th requested later delivery at 0757...lie. delivery unsuccessful at the same time 07.57...lie. next slot would be 21st stayed in. guess what another lie. reschedule for saturday 22nd if I could be in another lie still waiting”

Helpful Report

Posted 6 years ago

“Easy to use website which gives plenty of postal options and prices.”

Helpful Report

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

“My parcel got from my home in England to France, within the time parameters quoted. As the delivery wasn’t time critical, I chose the cheapest option with insurance cover included. Interparcel was the cheapest firm I found. Though slow, I got what I paid for. The tracking page was very easy to use.”

Helpful Report

Posted 6 years ago

“I had a problem sending a parcel outside the EU, the carrier gave me inaccurate info, but the lady at Interparcel was great at sorting it out; she investigated what info was actually needed and now the parcel is on its way. Kudos and thanks to Francesca O'Brien at Interparcel for the timely assistance! :)”

Helpful Report

Posted 6 years ago

“Been a good solid service over the years and never had an issue but recently their postcode lookup feature on the website hasn’t found several business addresses I needed and I couldn’t find a way to manually enter the information so I used a different company”

Helpful Report

Posted 6 years ago

“I dropped the parcel off at a chosen locker in Cornwall ( out of normal hours) and to my delight and amazement it arrived in Norfolk within a day and a half.”

Helpful Report

Posted 6 years ago

“I’m pleased with the service. Straightforward, efficient, fast delivery. No problems. Thank you”

Helpful Report

Posted 6 years ago

“I sent an item via Interparcel, that had supposedly had three delivery attempts made, however no calling cards were left so the recipient had no idea that the courier had been on any occasion. The package was sent back to me - the recipient now no longer wants the goods and I am around £7 down on a service that I had paid for, but has literally not been delivered. Customer Service were as good as useless and completely unhelpful. I've been told that this is an online service, with "online tracking only" and calling cards are not left. Implying that I, or the recipient, should be logging on constantly to check the parcel's whereabouts and progress. No email updates were received even. I will be pursuing a credit card chargeback in order to recover my money, and will avoid Interparcel in the future. I used to use them frequently, however their service is terrible nowadays and you're usually better off going CollectPlus or MyHerpes directly.”

Helpful Report

Posted 6 years ago

“Use regularly, very good range of delivery options. Easy to use.”

Helpful Report

Posted 6 years ago

“delivery was as advertised”

Helpful Report

Posted 6 years ago

“Quick easy and very reasonably priced. As a small start up business this is what matters.”

Helpful Report

Posted 6 years ago

“Excellent service & I was kept well informed when tracking my parcel. Very efficient.”

Helpful Report

Posted 6 years ago

“All ways on time good prices all that I need”

Helpful Report

Posted 6 years ago

“Very good service.”

Helpful Report

Posted 6 years ago

Interparcel is rated 4.5 based on 9,936 reviews