Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“I had to send a valuable item for repair and the service I received from InterParcel was excellent.”

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Posted 6 years ago

“Excellent service. Ordered an item at 3.00 pm one day and arrived at 11.00 am the next by a friendly driver.”

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Posted 6 years ago

“Fraud, sent a parcel they are now trying to get an extra £50.00 off me as they claim that the parcel was over sized. They have not provided proof - avoid this company”

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Posted 6 years ago

“Just nice and straightforward. And very reasonable considering the distance etc.”

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Posted 6 years ago

“They are professional, friendly and the speed of post is incredible!”

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Posted 6 years ago

“Accepted additional £35 pounds for deliver the parcel back while the parcel was disposed already. Refused to refund anything back. At the end I lost £70 and the parcel”

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Posted 6 years ago

“No problems dropping off parcel to collection point. Parcel took longer than indicated to reach recipient but at least it got there safely”

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Posted 6 years ago

“No concerns”

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Posted 6 years ago

“If you ask a question that they don't have a good answer for, they'll just ignore you. Very difficult to get a refund after a non-delivered item.”

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Posted 6 years ago

“Do not expect any customer service if things go wrong. They are not willing to listen to customers and take responsibility. Parcel delivered substantially later than advertised and they are refusing any responsibility despite carrier offering compensation but you are stuck with them as the broker. It would not surprise me if they claim money from couriers but not passing to end clients. Not helpful, not answering to emails, just ignoring you. Used them multiple times in the past without issues but recently they have gone downhill. Will not use again. Look for alternatives - plenty out there with similar competitive prices.”

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Posted 6 years ago

“Early delivery great...and a smiling delivery man. Good customer service. Mrs C Keith.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“The customer service agent was friendly, helpful and professional to my query after which I used the service. The parcel was delivered 1 day earlier than the expected delivery even though it was Christmas period. Would definitely use the service again.”

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Posted 6 years ago

“Consistently late on collections. With Interparcel acting as a broker, there's no accountability or desire to get things sorted. Do not use for next day services.”

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Posted 6 years ago

“Had a very quick response from Courtney, she was very helpful and solved my issues. Will definitely be using Interparcel again.”

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Posted 6 years ago

“Great, easy way to find the best priced delivery service with the features you want - signed for etc. Good value every time.”

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Posted 6 years ago

“SHOCKING SERVICE Apparently it is up to the paying customer (us) to ensure that Interparcel carry out the service that we pay for and it is our fault if a delivery is unsuccessful and there is no communication with the customer. Apparently it is in their terms and conditions somewhere that we have to track the parcel daily to ensure that it is delivered as they won't leave a calling card nowadays and it is up to us to find out where the DPD pick up shops are located (as not shown on the tracking). When we did request assistance in finding the location of the Pick Up shop 4 days ago, we were told TODAY it was "too late". Customer Service were more argumentative than helpful or empathic. No help or options to get the situation sorted for our customer and we have been left to pick up the pieces.. more of a "tough, too late" attitude than any form of resolution offered. We will be moving all of our overseas business to another company such as Parcel 2 Go who at least have a friendly and useful customer service team... should have used them in the first place.”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“great service”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews