Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent s parcel with them only to have it go missing was told I would be getting a refund so refunded my buyer after a week only to have the parcel delivered 3weeks late after reported missing and have interparcel no longer refund Customer service is a joke didn’t answer to emails and phone call was very short”

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Posted 6 years ago

“Completely useless company, they have had my package for 9 working days and still haven’t delivered it. They say they are awaiting a response from Hermes but so far have done NOTHING but apologise.”

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Posted 6 years ago

“Parcel delivered to drop off 5/4/19 at 15.24. Still no tracking available today 9/4/19. Parcel not delivered despite a 2 working day delivery promise. Where is it?”

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Posted 6 years ago

“Very user friendly and great rates.”

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Posted 6 years ago

“Interparcel not for the first time lost… Interparcel not for the first time lost my parcel destined for Portugal in late November 18, after many enquiries I was told they had tried to deliver but could not find the department in a University!! but we later find that the parcel was lost in Spain and attempts to deliver had never been made. Interparcel then accepted the parcel was lost and as I had insured the parcel paid me the compensation. Fast forward to late March 18 and the parcel has turned up in England and offered back to me, Only if I pay the full amount of the compensation back first! I believe that I should be entitled to some compensation for the upset customer and for the sheer inconvenience of the 4 months delay, I have emailed and spoken to Interparcel Customer Services and have been told that the parcel will be destroyed unless I repay in the the compensation in full although as I explained to them I was happy to compromise. I was a regular customer (Not anymore) but that accounts for nothing.”

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Posted 6 years ago

“Excellent service! The collection was booked from 8.30 until 6 pm. The parcel was collected at 9 am approx. Also, the delivery was booked for within 4 days. It arrived on the 3rd day morning. Fast and efficient. Will definitely use their services again.”

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Posted 6 years ago

“I was never let down. The drop off points within the area made it convenient”

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Posted 6 years ago

“Always arrives safely and promptly, unless sent via Hermes which always takes a bit longer.”

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Posted 6 years ago

“You're great when everything goes well, but terrible when things go wrong. You don't support the customer to simply have nothing to do with it and your response time is substandard”

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Posted 6 years ago

“I advised on the shipping instructions that I would not be at home during working hours but would be at home for delivery any time after 5:20. I regularly checked their tracking site, only to see an update posted in the evening that delivery was attempted that afternoon without success. I was immediately on the phone as soon as the update posted and was informed that no delivery times (such as after 5:20) could be guaranteed. Fair enough. We agreed that when delivery was reattempted tomorrow that the driver should leave it at a nearby pub. I again monitored the tracking site all next day, but the update of an "unsuccessful delivery attempt", again for the afternoon, didn't post until that evening. I again immediately got on the phone to ask why it wasn't left at the pub as requested. I was told that I hadn't informed them about leaving it at the pub in enough time for the depot to receive that information regarding next day's delivery, and that now it had been so long since that day's delivery attempt that the driver was out of the area and we could only reschedule again for tomorrow. My two main points of contention: 1) I called as soon as I possibly could the first day, when the notification of an unsuccessful delivery attempt was posted on the tracking site. So being 'too late' to notify the depot isn't acceptable and not down to me. 2) I again called as soon as I was notified of the failed attempt on the second day. If the tracking had been in real time and I'd known they'd attempted another unccessful delivery to my flat that afternoon, I would've been on the phone immediately and we could've gotten this sorted before the driver was long out of the area. I had to cancel plans all three nights in a row in order to accomodate this breakdown in communication. What is the point of providing a tracking service if you won't update the tracking information until long after the fact?”

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Posted 6 years ago

“Total, total shambles of a company. AVOID! AVOID! AVOID! Took them three weeks to finally admit they had lost my parcel despite me having the drivers name, registration number, round number and CCTV of him loading it into his van. 3 weeks of emailing, phoning and live chatting. Constantly telling the same information to different people who don't communicate to each other. Do yourself a favour, get your parcels picked up by someone else if you don't want them disappearing into oblivion.”

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Posted 6 years ago

“The postal service itself was fine but I don't appreciate being added to their spam "newsletter" E-mail mailing list four years after using their services! Indeed I think that might even be illegal?”

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Posted 6 years ago

“Very easy to use and friendly service”

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Posted 6 years ago

“Very quick easy service”

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Posted 6 years ago

“So impressed with the amazingly quick service Interparcel provide. I have sent several parcels to my family who live abroad and the parcel has always been delivered very promptly. Will use them again.”

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Posted 6 years ago

“delivery arrived when stated no problems.”

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Posted 6 years ago

“I had a query regarding apparent non-delivery of a parcel to the addressee in the USA. Libby handled the call and was extremely polite, efficient, and emailed me the solution within a very short time.”

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Posted 6 years ago

“Easy to organise and website very clear.”

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Posted 6 years ago

“Saves trudging to the shop. And good value”

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Posted 6 years ago

“Good service at a reasonable price. Tracking easy too.”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews