Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not expect any customer service if things go wrong. They are not willing to listen to customers and take responsibility. Parcel delivered substantially later than advertised and they are refusing any responsibility despite carrier offering compensation but you are stuck with them as the broker. It would not surprise me if they claim money from couriers but not passing to end clients. Not helpful, not answering to emails, just ignoring you. Used them multiple times in the past without issues but recently they have gone downhill. Will not use again. Look for alternatives - plenty out there with similar competitive prices.”

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Posted 6 years ago

“Early delivery great...and a smiling delivery man. Good customer service. Mrs C Keith.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“The customer service agent was friendly, helpful and professional to my query after which I used the service. The parcel was delivered 1 day earlier than the expected delivery even though it was Christmas period. Would definitely use the service again.”

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Posted 6 years ago

“Consistently late on collections. With Interparcel acting as a broker, there's no accountability or desire to get things sorted. Do not use for next day services.”

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Posted 6 years ago

“Had a very quick response from Courtney, she was very helpful and solved my issues. Will definitely be using Interparcel again.”

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Posted 6 years ago

“Great, easy way to find the best priced delivery service with the features you want - signed for etc. Good value every time.”

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Posted 6 years ago

“SHOCKING SERVICE Apparently it is up to the paying customer (us) to ensure that Interparcel carry out the service that we pay for and it is our fault if a delivery is unsuccessful and there is no communication with the customer. Apparently it is in their terms and conditions somewhere that we have to track the parcel daily to ensure that it is delivered as they won't leave a calling card nowadays and it is up to us to find out where the DPD pick up shops are located (as not shown on the tracking). When we did request assistance in finding the location of the Pick Up shop 4 days ago, we were told TODAY it was "too late". Customer Service were more argumentative than helpful or empathic. No help or options to get the situation sorted for our customer and we have been left to pick up the pieces.. more of a "tough, too late" attitude than any form of resolution offered. We will be moving all of our overseas business to another company such as Parcel 2 Go who at least have a friendly and useful customer service team... should have used them in the first place.”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“great service”

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Posted 6 years ago

“Sent s parcel with them only to have it go missing was told I would be getting a refund so refunded my buyer after a week only to have the parcel delivered 3weeks late after reported missing and have interparcel no longer refund Customer service is a joke didn’t answer to emails and phone call was very short”

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Posted 6 years ago

“Completely useless company, they have had my package for 9 working days and still haven’t delivered it. They say they are awaiting a response from Hermes but so far have done NOTHING but apologise.”

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Posted 6 years ago

“Parcel delivered to drop off 5/4/19 at 15.24. Still no tracking available today 9/4/19. Parcel not delivered despite a 2 working day delivery promise. Where is it?”

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Posted 6 years ago

“Very user friendly and great rates.”

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Posted 6 years ago

“Interparcel not for the first time lost… Interparcel not for the first time lost my parcel destined for Portugal in late November 18, after many enquiries I was told they had tried to deliver but could not find the department in a University!! but we later find that the parcel was lost in Spain and attempts to deliver had never been made. Interparcel then accepted the parcel was lost and as I had insured the parcel paid me the compensation. Fast forward to late March 18 and the parcel has turned up in England and offered back to me, Only if I pay the full amount of the compensation back first! I believe that I should be entitled to some compensation for the upset customer and for the sheer inconvenience of the 4 months delay, I have emailed and spoken to Interparcel Customer Services and have been told that the parcel will be destroyed unless I repay in the the compensation in full although as I explained to them I was happy to compromise. I was a regular customer (Not anymore) but that accounts for nothing.”

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Posted 6 years ago

“Excellent service! The collection was booked from 8.30 until 6 pm. The parcel was collected at 9 am approx. Also, the delivery was booked for within 4 days. It arrived on the 3rd day morning. Fast and efficient. Will definitely use their services again.”

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Posted 6 years ago

“I was never let down. The drop off points within the area made it convenient”

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Posted 6 years ago

“Always arrives safely and promptly, unless sent via Hermes which always takes a bit longer.”

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Posted 6 years ago

“You're great when everything goes well, but terrible when things go wrong. You don't support the customer to simply have nothing to do with it and your response time is substandard”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,936 reviews