Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I advised on the shipping instructions that I would not be at home during working hours but would be at home for delivery any time after 5:20. I regularly checked their tracking site, only to see an update posted in the evening that delivery was attempted that afternoon without success. I was immediately on the phone as soon as the update posted and was informed that no delivery times (such as after 5:20) could be guaranteed. Fair enough. We agreed that when delivery was reattempted tomorrow that the driver should leave it at a nearby pub. I again monitored the tracking site all next day, but the update of an "unsuccessful delivery attempt", again for the afternoon, didn't post until that evening. I again immediately got on the phone to ask why it wasn't left at the pub as requested. I was told that I hadn't informed them about leaving it at the pub in enough time for the depot to receive that information regarding next day's delivery, and that now it had been so long since that day's delivery attempt that the driver was out of the area and we could only reschedule again for tomorrow. My two main points of contention: 1) I called as soon as I possibly could the first day, when the notification of an unsuccessful delivery attempt was posted on the tracking site. So being 'too late' to notify the depot isn't acceptable and not down to me. 2) I again called as soon as I was notified of the failed attempt on the second day. If the tracking had been in real time and I'd known they'd attempted another unccessful delivery to my flat that afternoon, I would've been on the phone immediately and we could've gotten this sorted before the driver was long out of the area. I had to cancel plans all three nights in a row in order to accomodate this breakdown in communication. What is the point of providing a tracking service if you won't update the tracking information until long after the fact?”

Helpful Report

Posted 6 years ago

“Total, total shambles of a company. AVOID! AVOID! AVOID! Took them three weeks to finally admit they had lost my parcel despite me having the drivers name, registration number, round number and CCTV of him loading it into his van. 3 weeks of emailing, phoning and live chatting. Constantly telling the same information to different people who don't communicate to each other. Do yourself a favour, get your parcels picked up by someone else if you don't want them disappearing into oblivion.”

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Posted 6 years ago

“The postal service itself was fine but I don't appreciate being added to their spam "newsletter" E-mail mailing list four years after using their services! Indeed I think that might even be illegal?”

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Posted 6 years ago

“Very easy to use and friendly service”

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Posted 6 years ago

“Very quick easy service”

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Posted 6 years ago

“So impressed with the amazingly quick service Interparcel provide. I have sent several parcels to my family who live abroad and the parcel has always been delivered very promptly. Will use them again.”

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Posted 6 years ago

“delivery arrived when stated no problems.”

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Posted 6 years ago

“I had a query regarding apparent non-delivery of a parcel to the addressee in the USA. Libby handled the call and was extremely polite, efficient, and emailed me the solution within a very short time.”

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Posted 6 years ago

“Easy to organise and website very clear.”

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Posted 6 years ago

“Saves trudging to the shop. And good value”

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Posted 6 years ago

“Good service at a reasonable price. Tracking easy too.”

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Posted 6 years ago

“Very Good service, polite and helpful man delivered”

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Posted 6 years ago

“Im a receiver as sender used Interparcel. Had a query and contacted their Support. Libby from Support was very helpful and went the extra mile to put my mind at ease. Excellent Support. Thank you Libby. Interparcel you have a gem of Support staff in Libby.”

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Posted 6 years ago

“Fantastic company. Good prices and tracked all the way. A+”

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Posted 6 years ago

“I used to use Interparcel all the time. However I've now had an extra bill from them demanding another payment. Apparently the courier has said that are parcel wasn't properly wrapped. As we sent a postal tube and the recipient said it arrived in perfect condiition I queried it. Interparcel tell me they don't have to prove there was a problem and I just have to pay them a fiver regardless. They won't even talk to the courier used and just keep demanding the money. They are even saying they will go to court for it. Real customer service and sense has obviously died at this company and I for one won't be using them again. Others beware of unfounded charges and intransigent staff.”

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Posted 6 years ago

“Have used interparcel a few times now, always do what they say they will”

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Posted 6 years ago

“Really effective and efficient service”

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Posted 6 years ago

“Cheap prices and excellent service. Would recommend”

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Posted 6 years ago

“PLEASE PEOPLE DO NOT USE THIS SERVICES EVER AGAIN IT IS TOTALLY RUBBISH COMPANY TO SENT ANY I HAVE SENT MY ITEM 3 MONTHS BACK AND STILL NOT BEEN DELIVERED AND WON'T ALLOW ME TO CLAIM INSURANCE BECAUSE THEY SAY THAT IT IS NOT LOST BUT THEY DON'T KNOW WHAT IS HAPPENING. I AM WRITING THIS IN BOLD TO MAKE PEOPLE AWARE”

Helpful Report

Posted 6 years ago

Hi, I am sorry for the issues with your order, please email the order number over to reviewus@interparcel.com we can look into this further. If this is in regards to customs clearance unfortunately this is out of our control but we will get this looked into once we received this order number.

Posted 6 years ago

“they are a paper company who outsources couriers to do their work for them who makes EVERY excuse they can in the slightly more outlaying areas to NOT bother doing their job at all”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,936 reviews